Functional requirements of Student Feedback System with non-functional

Functional Requirements

1. User Management
   • User Registration and Login: Allow users to register, log in, and manage their accounts. Users may include students, teachers, and administrators.
   • Role-Based Access: Define roles with specific permissions (e.g., students, teachers, admins) and ensure appropriate access control.
   • Profile Management: Enable users to update their personal information and manage their profiles.
2. Feedback Collection
   • Survey Creation: Allow administrators and teachers to create and customize feedback surveys or questionnaires.
   • Survey Distribution: Distribute surveys to students via email, notifications, or directly through the system.
   • Feedback Submission: Enable students to submit feedback on various aspects such as courses, teaching quality, facilities, and services.
3. Feedback Management
   • Feedback Review: Provide tools for administrators and teachers to review and analyze collected feedback.
   • Feedback Categorization: Categorize feedback by type (e.g., course content, instructor effectiveness) for easier analysis.
4. Reporting and Analytics
   • Feedback Reports: Generate detailed reports on feedback submissions, including summary statistics, trends, and individual comments.
   • Performance Metrics: Track metrics such as response rates, average ratings, and areas needing improvement.
5. Data Analysis
   • Trend Analysis: Analyze feedback data over time to identify trends and patterns.
   • Sentiment Analysis: Use sentiment analysis tools to gauge overall student sentiment and identify areas of concern.
6. Notification System
   • Reminder Alerts: Send reminders to students who have not yet completed feedback surveys.
   • Feedback Status: Notify users about the status of feedback collection and any follow-up actions.
7. Integration
   • Learning Management System (LMS) Integration: Integrate with LMS platforms for seamless feedback collection related to courses and instructors.
   • Data Export: Allow data export in formats such as CSV, Excel, or PDF for further analysis or reporting.
8. Customization and Configuration
   • Survey Templates: Provide customizable survey templates to suit different feedback needs.
   • Question Types: Support various question types, such as multiple-choice, Likert scale, and open-ended questions.
9. Security and Privacy
   • Data Protection: Ensure secure storage and transmission of feedback data, with appropriate encryption and access controls.
   • Anonymity: Allow anonymous feedback submission to ensure honest responses from students.
10. User Support
    • Help Desk: Provide support through helpdesk tickets, live chat, or email for users experiencing issues with the system.
    • FAQs and Documentation: Offer self-service resources including FAQs and user guides.

Non-Functional Requirements

1. Performance
   • Response Time: Ensure quick response times for feedback submissions and report generation.
   • Scalability: The system should handle a growing number of users and feedback submissions efficiently.
2. Reliability
   • Uptime: Aim for high availability with minimal downtime (e.g., 99.9% uptime).
   • Error Handling: Implement robust error handling and recovery mechanisms to maintain system stability.
3. Security
   • Data Security: Protect sensitive feedback data using encryption and secure access protocols.
   • Access Control: Implement strong access controls and authentication mechanisms to prevent unauthorized access.
   • Compliance: Adhere to data protection regulations such as GDPR or CCPA regarding user data and privacy.
4. Usability
   • User Interface: Design an intuitive and user-friendly interface for students, teachers, and administrators.
   • Training and Support: Provide adequate training materials and support resources to help users effectively navigate the system.
5. Compatibility
   • Device Compatibility: Ensure the system is accessible on various devices, including desktops, tablets, and mobile phones.
   • Browser Compatibility: Support major web browsers to accommodate different user preferences.
6. Maintainability
   • Code Quality: Develop clean, well-documented code to facilitate future maintenance and updates.
   • Modular Design: Use a modular design approach to allow for easy enhancements and modifications.
7. Backup and Recovery
   • Data Backup: Implement regular automated backups of feedback data to prevent data loss.
   • Disaster Recovery: Develop and test a disaster recovery plan to restore system functionality in case of major failures.
8. Compliance
   • Regulatory Compliance: Ensure the system complies with relevant educational and data protection regulations.
   • Privacy Policy: Develop and adhere to a privacy policy outlining the collection, use, and protection of user feedback data.
9. Scalability
   • System Growth: Design the system to accommodate future expansion, including additional users and feedback collection capabilities.
   • Load Handling: Ensure the system can handle varying loads and peaks in feedback submissions without performance degradation.