Passenger Registration: Allow passengers to create and manage their accounts, including personal details, payment information, and preferences.
Driver Registration: Enable drivers to create and manage their profiles, including vehicle details, license information, and availability.
Role-Based Access: Implement role-based access control for passengers, drivers, and administrative staff to ensure appropriate access to system features.
Booking and Reservation
Ride Booking: Allow passengers to book rides by specifying pickup and drop-off locations, selecting vehicle types, and scheduling ride times.
Ride Confirmation: Send booking confirmations to passengers and drivers, including details of the ride and estimated arrival times.
Ride Cancellation: Enable passengers and drivers to cancel rides, including updating related records and notifying involved parties.
Real-Time Tracking
Driver Tracking: Provide real-time tracking of drivers’ locations for passengers to see the status and estimated arrival time of their ride.
Passenger Tracking: Allow drivers to see the location of passengers and track their arrival points.
Payment Management
Fare Calculation: Calculate and display fare estimates based on distance, time, and any additional fees (e.g., surge pricing).
Payment Processing: Integrate with payment gateways to handle secure transactions, including credit/debit card payments, digital wallets, and cash.
Invoice Management: Generate and manage invoices for completed rides, including receipts for passengers and earnings reports for drivers.
Driver Management
Availability Management: Allow drivers to set their availability status (online/offline) and manage their working hours.
Rating and Reviews: Implement a system for passengers to rate and review drivers, and for drivers to rate passengers.
Notifications and Alerts
Booking Alerts: Send notifications to passengers and drivers regarding booking confirmations, cancellations, and updates.
Ride Reminders: Provide reminders to passengers and drivers about upcoming rides and expected pickup times.
Admin and Support Features
Admin Dashboard: Provide an admin dashboard for managing user accounts, monitoring ride activities, and handling support requests.
Support Ticketing: Implement a system for users to submit support tickets and track their resolution.
Reporting and Analytics
Ride Reports: Generate reports on ride statistics, including total rides, revenue, and peak times.
Driver Reports: Provide reports on driver performance, earnings, and ratings.
Integration
Map Integration: Integrate with mapping services (e.g., Google Maps) for route optimization, real-time tracking, and fare calculation.
Third-Party Services: Integrate with external services such as customer support systems or loyalty programs.
Security and Compliance
Data Encryption: Protect sensitive user data, including payment details and personal information, through encryption and secure storage.
Compliance: Ensure the system complies with relevant regulations and standards (e.g., data protection laws, transportation regulations).
Non-Functional Requirements
Performance
Response Time: Ensure fast response times for booking, payment processing, and real-time tracking (e.g., under 2 seconds for most operations).
Scalability: The system should handle increasing numbers of users, bookings, and transactions without performance degradation.
Reliability
Uptime: Ensure high system availability with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error handling and recovery mechanisms to manage system failures and maintain data integrity.
Security
Data Protection: Protect sensitive user information through encryption, secure storage, and secure communication protocols.
Authentication and Authorization: Use secure authentication methods and role-based access control to manage user access and permissions.
Fraud Prevention: Implement measures to prevent fraudulent activities and ensure the security of transactions.
Usability
User Interface: Design an intuitive and user-friendly interface for booking rides, managing profiles, and accessing notifications.
Accessibility: Ensure the system is accessible to users with disabilities, following accessibility standards (e.g., WCAG).
Maintainability
Code Quality: Write high-quality, well-documented code to facilitate system maintenance and updates.
Documentation: Provide comprehensive documentation for users, developers, and administrators, including user guides, technical manuals, and troubleshooting guides.
Availability
Backup and Recovery: Implement regular data backups and establish procedures for data recovery in case of system failures or data loss.
Failover: Ensure the system has failover capabilities to switch to backup systems or servers if necessary.
Portability
Cross-Platform Compatibility: Ensure the system is compatible with various devices and operating systems used by users, including desktops, tablets, and mobile devices.
Supportability
Technical Support: Provide mechanisms for users to obtain support and resolve issues, including help desks, online resources, and customer service.
Error Reporting: Include functionality for users to report issues or bugs and track their resolution.
