Scope of E-ticketing System Final Year Project

1. Project Overview

• Objective: Develop an e-ticketing system to facilitate the online booking and management of tickets for events, transportation, or services.
• Target Users: Customers, ticket sellers/organizers, and administrators.

2. Core Features

• User Authentication and Authorization:
  • Registration and login for customers, ticket sellers/organizers, and administrators.
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  • Role-based access control to manage bookings, view reports, and configure system settings.
• Ticket Booking:
  • Search and Selection:
    • Search functionality to find tickets based on criteria such as event type, date, location, and availability.
    • Filtering and sorting options to refine search results.
  • Booking Process:
    • Selection of ticket types, quantities, and seat preferences (if applicable).
    • Integration with payment gateways for secure transactions.
    • Confirmation of booking and generation of electronic tickets.
• Ticket Management:
  • Issuance and Distribution:
    • Generation of electronic tickets with unique identifiers (e.g., QR codes or barcodes).
    • Options for delivering tickets via email or mobile app.
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  • Validation:
    • Tools for validating tickets at the event or service point using QR codes or barcodes.
  • Cancellation and Refunds:
    • Management of ticket cancellations and refunds, including handling refund requests and processing refunds.
• Event/Service Management:
  • Creation and Management:
    • Tools for ticket sellers/organizers to create and manage events or services, including details such as date, time, location, and ticket pricing.
    • Options for setting up different ticket categories and pricing tiers.
  • Scheduling:
    • Management of event schedules and availability.
• Reporting and Analytics:
  • Sales Reports:
    • Generation of reports on ticket sales, revenue, and booking trends.
    • Tools for exporting reports to formats such as PDF or Excel.
  • Customer Insights:
    • Analytics on customer behavior, preferences, and booking patterns.
• Notifications and Alerts:
  • Automated notifications for booking confirmations, ticket delivery, event reminders, and changes.
  • Alerts for administrators and organizers about critical issues or updates.
• Admin Panel:
  • User Management:
    • Management of user accounts, roles, and permissions.
  • System Configuration:
    • Tools for configuring system settings, managing ticket types, and handling administrative tasks.

3. Technical Requirements

• Frontend:
  • User-friendly and responsive interface for web or mobile platforms.
  • Technologies like HTML, CSS, JavaScript, and frameworks such as React or Angular.
• Backend:
  • Server-side development using languages like Python (Django/Flask), JavaScript (Node.js), or PHP.
  • RESTful APIs or GraphQL for communication between frontend and backend.
• Database:
  • Data storage for ticket details, booking records, user information, and event/service details.
  • Relational databases (e.g., MySQL, PostgreSQL) or NoSQL databases (e.g., MongoDB).
• Payment Integration:
  • Integration with payment gateways (e.g., Stripe, PayPal) for processing transactions securely.
• Security:
  • Encryption of sensitive data (e.g., payment information, personal details).
  • Secure authentication mechanisms (e.g., OAuth, JWT).
  • Protection against common web vulnerabilities (e.g., SQL injection, XSS).

4. Additional Features (Optional)

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• Mobile Application:
  • Development of a mobile app for booking, managing, and validating tickets on the go.
• Social Media Integration:
  • Integration with social media platforms for sharing ticket information and event updates.
• Dynamic Pricing:
  • Features for implementing dynamic pricing based on demand, availability, or time of booking.
• Multilingual Support:
  • Support for multiple languages to cater to a diverse user base.
• Customer Support:
  • Tools for providing customer support through chat, email, or phone.

5. Project Deliverables

• Documentation:
  • Technical documentation (architecture, database schema, API documentation).
  • User documentation (how to use the system, for customers, ticket sellers/organizers, and administrators).
• Testing:
  • Comprehensive testing plan (unit tests, integration tests, user acceptance testing).
• Deployment:
  • Deployment on a server or cloud platform (e.g., AWS, Azure).
  • Ongoing maintenance and updates.

6. Timeline and Milestones

• Define the phases of development (e.g., planning, design, implementation, testing, deployment).
• Set deadlines for each milestone.

7. Budget and Resources

• Estimate the cost of development, including hardware, software, and any third-party services.
• Identify team members and their roles.