Functional requirements of Online Ticketing System with non-functional

Functional Requirements

1. User Management
   • Registration and Authentication: Allow users to create accounts, log in securely, and manage their profiles. Include different roles such as buyers, event organizers, and administrators.
   • Profile Management: Users can update their personal details, contact information, and payment methods.
   • Password Management: Users can reset or change their passwords.
   Advertisement
2. Ticket Purchasing
   • Event/Service Listing: Display a list of available events or services with details such as date, time, location, and pricing.
   • Search and Filtering: Allow users to search for and filter events or services based on criteria such as date, type, location, and price.
   • Seat Selection: Provide a graphical seating chart for events with assigned seating, allowing users to select and reserve seats.
   • Ticket Booking: Enable users to book tickets, including specifying the number of tickets, seat preferences, and other options.
3. Payment Processing
   • Payment Methods: Support various payment methods such as credit/debit cards, digital wallets, and other online payment gateways.
   • Transaction Security: Ensure secure processing of payments through encryption and compliance with payment security standards.
   • Billing: Generate and send invoices or receipts to users upon successful payment.
4. Order Management
   • Order Confirmation: Provide users with confirmation of their ticket purchase via email, SMS, or within the system.
   • Ticket Delivery: Deliver digital tickets to users via email or make them available for download within their account.
   • Order History: Allow users to view their past and current ticket purchases and manage their bookings.
5. Ticket Management
   • Cancellation and Refunds: Enable users to cancel tickets and request refunds based on the system’s policies.
   • Exchange: Allow users to exchange tickets for different dates or times if applicable.
   • Ticket Resale: Provide an option for users to resell tickets if allowed by the event organizer.
6. Event Management
   • Event Creation: Allow event organizers to create and manage events, including setting dates, times, pricing, and seating arrangements.
   • Event Promotion: Provide tools for promoting events, including special offers and discounts.
   • Capacity Management: Manage and update the capacity of events and track ticket availability.
7. Reporting and Analytics
   • Sales Reports: Generate reports on ticket sales, revenue, and attendance for events or services.
   • User Analytics: Track user activity, including ticket purchases, search patterns, and engagement.
8. Integration
   • Calendar Integration: Sync with external calendars (e.g., Google Calendar) for event reminders and scheduling.
   • CRM Integration: Integrate with Customer Relationship Management (CRM) systems for managing customer data and interactions.
   • Social Media Integration: Share event details and ticket information on social media platforms.
9. Notifications
   • Event Reminders: Send automated reminders to users about upcoming events or services.
   • Booking Alerts: Notify users of booking confirmations, cancellations, or changes.
10. Compliance and Security
    • Data Protection: Ensure the protection of sensitive user and payment data through encryption and secure storage.
    • Privacy Compliance: Adhere to relevant data protection regulations (e.g., GDPR, CCPA).

Non-Functional Requirements

1. Performance
   • Response Time: Ensure quick response times for user actions, such as searching for tickets and completing bookings (e.g., under 2 seconds).
   Advertisement
   • Scalability: The system should handle increased traffic during peak times, such as event launches or high-demand periods.
2. Reliability
   • Uptime: Ensure high availability of the system with minimal downtime (e.g., 99.9% uptime).
   • Error Handling: Implement robust error handling to manage system failures gracefully and ensure data integrity.
3. Security
   • Data Protection: Implement strong security measures to protect sensitive user information and payment data.
   • Authentication and Authorization: Use secure authentication methods and enforce role-based access control.
   • Compliance: Follow industry standards and regulations for payment processing and data protection.
4. Usability
   • User Interface: Design an intuitive and user-friendly interface for browsing, booking, and managing tickets.
   • Accessibility: Ensure the system is accessible to users with disabilities, following accessibility standards (e.g., WCAG).
5. Maintainability
   • Code Quality: Write high-quality, well-documented code to facilitate maintenance and updates.
   • Documentation: Provide comprehensive documentation, including user guides and system manuals.
6. Availability
   • Backup and Recovery: Implement regular data backups and establish procedures for data recovery in case of system failures.
   • Failover: Ensure the system can switch to backup systems or servers if primary systems fail.
7. Portability
   • Cross-Platform Compatibility: Ensure the system is compatible with various devices and operating systems, including desktops, tablets, and mobile devices.
8. Supportability
   • Technical Support: Provide mechanisms for users to obtain support and resolve issues.
   • Error Reporting: Include functionality for users to report issues or bugs and track their resolution.