Tracking Number Generation: Generate unique tracking numbers for each package upon booking.
Real-Time Tracking: Allow customers and couriers to track the real-time status of packages through GPS and other tracking technologies.
Delivery Status Updates: Provide status updates such as “In Transit,” “Out for Delivery,” “Delivered,” and “Exception.”
Order Management
Order Creation: Enable customers to create and book courier services online, including entering package details, pickup, and delivery addresses.
Order Modification: Allow customers to modify or cancel their orders before pickup.
Order History: Maintain a history of all past and current orders for both customers and couriers.
Courier Management
Courier Assignment: Assign packages to couriers based on their location, availability, and capacity.
Courier Profiles: Maintain profiles for couriers, including contact information, availability, and performance metrics.
Route Optimization: Optimize delivery routes for efficiency, considering factors like traffic conditions and delivery deadlines.
Customer Interaction
Customer Notifications: Send notifications to customers about package status updates, delivery schedules, and any issues encountered.
Customer Support: Provide a system for customers to contact support, file complaints, or inquire about their packages.
Feedback Collection: Collect feedback from customers on their delivery experience for service improvement.
Delivery Confirmation
Proof of Delivery: Capture and store proof of delivery, including electronic signatures or photos of the delivered package.
Delivery Reports: Generate reports on delivery performance, including on-time deliveries, delays, and exceptions.
Package Management
Package Information: Maintain detailed information about each package, including weight, dimensions, and contents.
Pickup and Delivery Scheduling: Schedule and manage pickup and delivery times based on customer preferences and courier availability.
Reporting and Analytics
Performance Reports: Generate reports on courier performance, package delivery times, and operational efficiency.
Operational Analytics: Analyze data related to package volume, delivery routes, and customer satisfaction to identify trends and optimize operations.
Integration
Payment Systems: Integrate with payment gateways to handle transaction processing for courier services.
GPS and Mapping Services: Integrate with GPS and mapping services to provide accurate real-time tracking and route optimization.
CRM Systems: Connect with customer relationship management (CRM) systems to manage customer interactions and data.
User Management
Role-Based Access Control: Define and manage user roles and permissions for customers, couriers, and administrators.
Authentication and Authorization: Implement secure authentication methods to manage user access to the system.
Security and Compliance
Data Security: Protect sensitive data, including customer information and tracking details, through encryption and secure storage.
Regulatory Compliance: Ensure compliance with relevant regulations and standards related to data protection and courier services.
Non-Functional Requirements
Performance
Response Time: Ensure fast response times for tracking updates, order processing, and system interactions (e.g., under 2 seconds for most operations).
Scalability: The system should handle increasing numbers of packages, users, and transactions without performance degradation.
Reliability
Uptime: Ensure high system availability with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error handling and recovery mechanisms to manage system failures and maintain data integrity.
Security
Data Protection: Implement strong security measures to safeguard sensitive data, including encryption and secure access controls.
Authentication and Authorization: Use secure authentication methods and role-based access control to manage user access.
Compliance: Adhere to relevant data protection regulations and privacy laws (e.g., GDPR, CCPA).
Usability
User Interface: Design an intuitive and user-friendly interface for customers, couriers, and administrators.
Accessibility: Ensure the system is accessible to users with disabilities, following accessibility standards (e.g., WCAG).
Maintainability
Code Quality: Write high-quality, well-documented code to facilitate system maintenance and updates.
Documentation: Provide comprehensive documentation for users and administrators, including user guides and technical manuals.
Availability
Backup and Recovery: Implement regular data backups and establish procedures for data recovery in case of system failures or data loss.
Failover: Ensure the system has failover capabilities to switch to backup systems or servers if necessary.
Portability
Cross-Platform Compatibility: Ensure the system is compatible with various devices and operating systems used by customers, couriers, and administrators.
Supportability
Technical Support: Provide mechanisms for users to obtain support and resolve issues, including help desks, online resources, and customer service.
Error Reporting: Include functionality for users to report issues or bugs and track their resolution.
