Allow users (e.g., customers, courier agents, administrators) to create accounts, log in, and manage their profiles.
Implement role-based access control to restrict access based on user roles (e.g., admin, courier, customer).
Parcel Management
Enable customers to create and manage parcel shipments, including entering details such as sender and receiver information, parcel dimensions, and weight.
Provide tools for tracking parcel status, including pickup, transit, and delivery stages.
Order and Shipment Tracking
Allow customers to track the status and location of their parcels in real-time.
Provide tools for couriers and administrators to update parcel status and manage delivery progress.
Pickup and Delivery Scheduling
Facilitate scheduling of parcel pickups and deliveries, including setting appointment times and managing delivery routes.
Allow customers to request pickup services and schedule deliveries.
Courier Management
Manage courier profiles, including personal details, vehicle information, and assigned routes.
Provide tools for assigning and managing delivery tasks for couriers.
Route Optimization
Implement algorithms for optimizing delivery routes to improve efficiency and reduce delivery times.
Provide tools for couriers to view optimized routes and manage their deliveries.
Billing and Payments
Manage billing for courier services, including calculating shipping costs, generating invoices, and processing payments.
Provide tools for tracking payment status and handling financial transactions.
Customer Support
Allow customers to contact support for assistance with their shipments, including resolving issues and handling complaints.
Provide tools for customer support agents to manage and respond to customer inquiries.
Notifications and Alerts
Send notifications to customers and couriers regarding shipment status, delivery updates, and other important information.
Provide options for notifications via SMS, email, or push notifications.
Reporting and Analytics
Generate reports on courier operations, including shipment volume, delivery performance, and financial metrics.
Provide analytics on delivery trends, customer satisfaction, and system performance.
Inventory Management (if applicable)
Manage inventory of packaging materials, equipment, and other resources used in the courier process.
Track usage, handle procurement, and manage inventory levels.
Integration with External Systems
Integrate with external systems such as payment gateways, CRM systems, and mapping services for data exchange and coordination.
Support API integration for extending system capabilities and connecting with third-party services.
User Interface and Experience
Provide an intuitive and user-friendly interface for managing shipments, tracking parcels, and handling billing.
Ensure ease of navigation and accessibility features for users with different needs and abilities.
Non-Functional Requirements
Performance
Ensure quick response times for parcel management, order tracking, and route optimization.
Handle high volumes of user interactions and data efficiently, especially during peak periods.
Scalability
Support the addition of new features, users, and delivery regions as the system grows.
Scale to accommodate increasing data volumes and user traffic.
Reliability
Ensure high system availability with minimal downtime.
Implement backup and recovery procedures to protect data and ensure business continuity.
Security
Protect sensitive customer and financial data with encryption and secure access controls.
Implement measures to prevent unauthorized access, data breaches, and tampering.
Usability
Provide an intuitive and user-friendly interface for managing shipments, tracking parcels, and handling billing.
Ensure ease of navigation and accessibility features for users with different needs and abilities.
Maintainability
Design the system for easy updates, maintenance, and troubleshooting.
Provide clear documentation for system administrators, courier staff, and support personnel.
Compatibility
Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
Integrate seamlessly with other systems and software used in courier management.
Data Integrity
Ensure accuracy and consistency of parcel details, shipment status, and financial transactions.
Implement validation checks and error-handling mechanisms to maintain data quality.
Support and Documentation
Provide user manuals, help guides, and support resources for troubleshooting and training.
Offer technical support for system issues and maintenance.
Auditability
Maintain logs of system activity, parcel management, and user actions for auditing purposes.
Provide audit trails for shipment tracking, billing, and system access.