Functional requirements of Courier Management System with non-functional

Functional Requirements

  1. User Authentication and Authorization
    • Allow users (e.g., customers, courier agents, administrators) to create accounts, log in, and manage their profiles.
    • Implement role-based access control to restrict access based on user roles (e.g., admin, courier, customer).
  2. Parcel Management
    • Enable customers to create and manage parcel shipments, including entering details such as sender and receiver information, parcel dimensions, and weight.
    • Provide tools for tracking parcel status, including pickup, transit, and delivery stages.
  3. Order and Shipment Tracking
    • Allow customers to track the status and location of their parcels in real-time.
    • Provide tools for couriers and administrators to update parcel status and manage delivery progress.
  4. Pickup and Delivery Scheduling
    • Facilitate scheduling of parcel pickups and deliveries, including setting appointment times and managing delivery routes.
    • Allow customers to request pickup services and schedule deliveries.
  5. Courier Management
    • Manage courier profiles, including personal details, vehicle information, and assigned routes.
    • Provide tools for assigning and managing delivery tasks for couriers.
  6. Route Optimization
    • Implement algorithms for optimizing delivery routes to improve efficiency and reduce delivery times.
    • Provide tools for couriers to view optimized routes and manage their deliveries.
  7. Billing and Payments
    • Manage billing for courier services, including calculating shipping costs, generating invoices, and processing payments.
    • Provide tools for tracking payment status and handling financial transactions.
  8. Customer Support
    • Allow customers to contact support for assistance with their shipments, including resolving issues and handling complaints.
    • Provide tools for customer support agents to manage and respond to customer inquiries.
  9. Notifications and Alerts
    • Send notifications to customers and couriers regarding shipment status, delivery updates, and other important information.
    • Provide options for notifications via SMS, email, or push notifications.
  10. Reporting and Analytics
    • Generate reports on courier operations, including shipment volume, delivery performance, and financial metrics.
    • Provide analytics on delivery trends, customer satisfaction, and system performance.
  11. Inventory Management (if applicable)
    • Manage inventory of packaging materials, equipment, and other resources used in the courier process.
    • Track usage, handle procurement, and manage inventory levels.
  12. Integration with External Systems
    • Integrate with external systems such as payment gateways, CRM systems, and mapping services for data exchange and coordination.
    • Support API integration for extending system capabilities and connecting with third-party services.
  13. User Interface and Experience
    • Provide an intuitive and user-friendly interface for managing shipments, tracking parcels, and handling billing.
    • Ensure ease of navigation and accessibility features for users with different needs and abilities.

Non-Functional Requirements

  1. Performance
    • Ensure quick response times for parcel management, order tracking, and route optimization.
    • Handle high volumes of user interactions and data efficiently, especially during peak periods.
  2. Scalability
    • Support the addition of new features, users, and delivery regions as the system grows.
    • Scale to accommodate increasing data volumes and user traffic.
  3. Reliability
    • Ensure high system availability with minimal downtime.
    • Implement backup and recovery procedures to protect data and ensure business continuity.
  4. Security
    • Protect sensitive customer and financial data with encryption and secure access controls.
    • Implement measures to prevent unauthorized access, data breaches, and tampering.
  5. Usability
    • Provide an intuitive and user-friendly interface for managing shipments, tracking parcels, and handling billing.
    • Ensure ease of navigation and accessibility features for users with different needs and abilities.
  6. Maintainability
    • Design the system for easy updates, maintenance, and troubleshooting.
    • Provide clear documentation for system administrators, courier staff, and support personnel.
  7. Compatibility
    • Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
    • Integrate seamlessly with other systems and software used in courier management.
  8. Data Integrity
    • Ensure accuracy and consistency of parcel details, shipment status, and financial transactions.
    • Implement validation checks and error-handling mechanisms to maintain data quality.
  9. Support and Documentation
    • Provide user manuals, help guides, and support resources for troubleshooting and training.
    • Offer technical support for system issues and maintenance.
  10. Auditability
    • Maintain logs of system activity, parcel management, and user actions for auditing purposes.
    • Provide audit trails for shipment tracking, billing, and system access.

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