Functional requirements of Courier Management System with non-functional

Functional Requirements

1. User Authentication and Authorization
   • Allow users (e.g., customers, courier agents, administrators) to create accounts, log in, and manage their profiles.
   • Implement role-based access control to restrict access based on user roles (e.g., admin, courier, customer).
2. Parcel Management
   • Enable customers to create and manage parcel shipments, including entering details such as sender and receiver information, parcel dimensions, and weight.
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   • Provide tools for tracking parcel status, including pickup, transit, and delivery stages.
3. Order and Shipment Tracking
   • Allow customers to track the status and location of their parcels in real-time.
   • Provide tools for couriers and administrators to update parcel status and manage delivery progress.
4. Pickup and Delivery Scheduling
   • Facilitate scheduling of parcel pickups and deliveries, including setting appointment times and managing delivery routes.
   • Allow customers to request pickup services and schedule deliveries.
5. Courier Management
   • Manage courier profiles, including personal details, vehicle information, and assigned routes.
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   • Provide tools for assigning and managing delivery tasks for couriers.
6. Route Optimization
   • Implement algorithms for optimizing delivery routes to improve efficiency and reduce delivery times.
   • Provide tools for couriers to view optimized routes and manage their deliveries.
7. Billing and Payments
   • Manage billing for courier services, including calculating shipping costs, generating invoices, and processing payments.
   • Provide tools for tracking payment status and handling financial transactions.
8. Customer Support
   • Allow customers to contact support for assistance with their shipments, including resolving issues and handling complaints.
   • Provide tools for customer support agents to manage and respond to customer inquiries.
9. Notifications and Alerts
   • Send notifications to customers and couriers regarding shipment status, delivery updates, and other important information.
   • Provide options for notifications via SMS, email, or push notifications.
10. Reporting and Analytics
    • Generate reports on courier operations, including shipment volume, delivery performance, and financial metrics.
    • Provide analytics on delivery trends, customer satisfaction, and system performance.
11. Inventory Management (if applicable)
    • Manage inventory of packaging materials, equipment, and other resources used in the courier process.
    • Track usage, handle procurement, and manage inventory levels.
12. Integration with External Systems
    • Integrate with external systems such as payment gateways, CRM systems, and mapping services for data exchange and coordination.
    • Support API integration for extending system capabilities and connecting with third-party services.
13. User Interface and Experience
    • Provide an intuitive and user-friendly interface for managing shipments, tracking parcels, and handling billing.
    • Ensure ease of navigation and accessibility features for users with different needs and abilities.

Non-Functional Requirements

1. Performance
   • Ensure quick response times for parcel management, order tracking, and route optimization.
   • Handle high volumes of user interactions and data efficiently, especially during peak periods.
2. Scalability
   • Support the addition of new features, users, and delivery regions as the system grows.
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   • Scale to accommodate increasing data volumes and user traffic.
3. Reliability
   • Ensure high system availability with minimal downtime.
   • Implement backup and recovery procedures to protect data and ensure business continuity.
4. Security
   • Protect sensitive customer and financial data with encryption and secure access controls.
   • Implement measures to prevent unauthorized access, data breaches, and tampering.
5. Usability
   • Provide an intuitive and user-friendly interface for managing shipments, tracking parcels, and handling billing.
   • Ensure ease of navigation and accessibility features for users with different needs and abilities.
6. Maintainability
   • Design the system for easy updates, maintenance, and troubleshooting.
   • Provide clear documentation for system administrators, courier staff, and support personnel.
7. Compatibility
   • Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
   • Integrate seamlessly with other systems and software used in courier management.
8. Data Integrity
   • Ensure accuracy and consistency of parcel details, shipment status, and financial transactions.
   • Implement validation checks and error-handling mechanisms to maintain data quality.
9. Support and Documentation
   • Provide user manuals, help guides, and support resources for troubleshooting and training.
   • Offer technical support for system issues and maintenance.
10. Auditability
    • Maintain logs of system activity, parcel management, and user actions for auditing purposes.
    • Provide audit trails for shipment tracking, billing, and system access.