1. Project Objectives
- Package Tracking: Allow users to track the status and location of their packages.
- Order Management: Manage package orders from creation through to delivery.
- Courier Management: Handle courier assignments, schedules, and performance.
- Customer Management: Manage customer profiles, including contact details and delivery preferences.
- Reporting and Analytics: Generate reports on delivery performance, package statuses, and customer data.
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2. Functional Requirements
- Package Tracking:
- Tracking System: Enable customers to track the status and location of their packages in real-time.
- Status Updates: Provide updates on package status (e.g., dispatched, in transit, out for delivery, delivered).
- Notifications: Send notifications to customers about significant events (e.g., package dispatched, delivery attempt).
- Order Management:
- Order Creation: Allow customers to create new courier orders, including package details and delivery addresses.
- Order Processing: Manage the processing of orders from receipt to delivery.
- Order Status: Track and update the status of each order through different stages.
- Order History: Maintain a history of past orders for customers and staff.
Advertisement - Courier Management:
- Courier Profiles: Create and manage profiles for couriers, including personal details and contact information.
- Schedule Management: Manage courier schedules and assign delivery tasks based on availability.
- Performance Tracking: Monitor and report on courier performance metrics (e.g., delivery times, customer feedback).
- Customer Management:
- Customer Profiles: Maintain profiles for customers, including contact details, delivery addresses, and preferences.
- Customer Support: Provide support features for customers to resolve issues or inquire about their packages.
- Reporting and Analytics:
- Delivery Reports: Generate reports on delivery performance, including metrics such as average delivery time and on-time delivery rates.
- Package Status Reports: Track and report on package statuses and their historical data.
- Customer Reports: Analyze customer data to identify trends and preferences.
3. Non-Functional Requirements
- Usability: User-friendly interface for customers, couriers, and administrative staff.
- Performance: Efficient handling of package tracking, order management, and real-time updates.
- Security: Secure handling of customer data, package details, and order information.
- Scalability: Ability to handle an increasing number of packages, orders, and users.
- Reliability: High system uptime and robustness to ensure continuous operation and accurate tracking.
4. Technology Stack
- Front-End: Technologies for user interface development (e.g., HTML, CSS, JavaScript, frameworks like React or Angular).
- Back-End: Server-side technologies (e.g., Node.js, Django, Flask).
- Database: Database management system (e.g., MySQL, PostgreSQL, MongoDB).
- Real-Time Tracking: Integration with mapping services (e.g., Google Maps, OpenStreetMap) for tracking and location updates.
- Notification System: Integration with notification services (e.g., Twilio for SMS, SendGrid for email).
- Deployment: Hosting and deployment platforms (e.g., AWS, Heroku, Azure).
5. System Design
- Architecture: Overview of system architecture (e.g., client-server model, microservices).
- Data Model: Design of the database schema, including tables for orders, packages, couriers, customers, and notifications.
- User Interface Design: Wireframes or mockups for different user roles (e.g., customers, couriers, administrative staff).
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6. Implementation Plan
- Development Phases: Breakdown of phases (e.g., requirement analysis, design, development, testing, deployment).
- Timeline: Project milestones and deadlines.
7. Testing and Validation
- Test Cases: Define test cases for functionalities such as package tracking, order management, and courier scheduling.
- Bug Tracking: System for tracking and managing bugs and issues.
- User Testing: Collect feedback from end-users (e.g., customers, couriers, administrative staff) to refine the system.
8. Documentation
- User Manual: Instructions for end-users on how to operate the system.
- Technical Documentation: Detailed documentation on system architecture, design decisions, and codebase.
9. Future Enhancements
- Feature Expansion: Potential future features (e.g., integration with advanced mapping and route optimization, AI for predictive analytics).
- Additional Modules: Possible additional modules like payment processing, customer feedback collection, and integration with e-commerce platforms.
10. Limitations
- Scope Limitations: Define what the project will not cover (e.g., advanced AI features, integration with external logistics systems).
11. Budget and Resources
- Budget: Estimated costs for development tools, hosting, and other resources.
- Resources: Required hardware and software resources for development and deployment.