Functional requirements of Bakery Management System with non-functional
Functional Requirements
- User Management
- Allow bakery staff and administrators to create and manage user accounts with different roles (e.g., manager, cashier, baker).
- Implement role-based access controls for accessing different features and data.
- Product Management
- Enable the creation, updating, and deletion of bakery products, including breads, pastries, cakes, and other items.
- Support product categorization, pricing, and inventory tracking.
- Allow for the addition of product descriptions, images, and ingredients.
- Inventory Management
- Track inventory levels for raw materials (e.g., flour, sugar, yeast) and finished products.
- Provide tools for managing stock levels, reordering supplies, and handling inventory adjustments.
- Generate alerts for low inventory and manage supplier information.
- Sales and Order Management
- Facilitate the processing of customer orders, including order creation, modification, and cancellation.
- Support multiple payment methods (e.g., cash, credit/debit cards, digital wallets).
- Track sales transactions, generate receipts, and update inventory accordingly.
- Customer Management
- Maintain customer profiles with contact details, purchase history, and preferences.
- Enable customers to place orders online or in-store and view their order history.
- Offer loyalty programs or promotions and manage customer feedback and complaints.
- Recipe Management
- Store and manage recipes for bakery products, including ingredients, quantities, and preparation instructions.
- Allow for recipe modifications and updates as needed.
- Reporting and Analytics
- Generate reports on sales performance, inventory levels, and product popularity.
- Provide analytics tools for tracking business metrics, such as revenue, profit margins, and customer trends.
- Staff Scheduling and Management
- Allow for the creation and management of staff schedules, including shift assignments and time tracking.
- Provide tools for managing employee attendance, leave requests, and payroll integration.
- Order Fulfillment and Delivery
- Track order status from creation to fulfillment, including preparation, packaging, and delivery.
- Manage delivery schedules and coordinate with delivery staff or services.
- Pricing and Discounts
- Implement pricing strategies, including setting product prices, applying discounts, and managing promotions.
- Support seasonal pricing adjustments and special offers.
- Customer Support
- Provide support channels for customers to inquire about products, place orders, and resolve issues.
- Offer customer service features such as live chat, email support, and a help desk.
- Data Security and Privacy
- Protect customer and business data with encryption and secure access controls.
- Ensure compliance with data protection regulations (e.g., GDPR, CCPA).
- User Interface and Experience
- Design an intuitive and user-friendly interface for staff and customers to interact with the system.
- Ensure ease of navigation, data entry, and order management.
Non-Functional Requirements
- Performance
- Ensure fast response times for order processing, inventory updates, and report generation.
- Handle high volumes of concurrent users and transactions efficiently.
- Scalability
- Support the addition of new features, products, and users as the business grows.
- Scale to accommodate increasing data volumes and transaction loads.
- Reliability
- Ensure high system availability with minimal downtime, especially during peak business hours.
- Implement backup and recovery procedures to protect data and ensure business continuity.
- Security
- Protect user and business data with encryption, secure access controls, and regular security updates.
- Implement measures to prevent unauthorized access, data breaches, and fraud.
- Usability
- Provide an intuitive and user-friendly interface for managing products, orders, and inventory.
- Ensure ease of use for staff with varying levels of technical expertise.
- Maintainability
- Design the system for easy updates, maintenance, and troubleshooting.
- Provide clear documentation for system administrators and support personnel.
- Compatibility
- Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
- Support different operating systems and platforms to ensure a consistent user experience.
- Data Integrity
- Ensure accuracy and consistency of product, inventory, and transaction data.
- Implement validation checks and error-handling mechanisms to maintain data quality.
- Support and Documentation
- Provide comprehensive user manuals, help guides, and support resources for troubleshooting and training.
- Offer technical support for system issues and maintenance.
- Auditability
- Maintain logs of system activity, user interactions, and data changes for auditing purposes.
- Provide audit trails for order processing, inventory management, and financial transactions.