Functional requirements of Bakery Management System with non-functional

Functional Requirements

1. User Management
   • Allow bakery staff and administrators to create and manage user accounts with different roles (e.g., manager, cashier, baker).
   • Implement role-based access controls for accessing different features and data.
2. Product Management
   • Enable the creation, updating, and deletion of bakery products, including breads, pastries, cakes, and other items.
   • Support product categorization, pricing, and inventory tracking.
   • Allow for the addition of product descriptions, images, and ingredients.
3. Inventory Management
   • Track inventory levels for raw materials (e.g., flour, sugar, yeast) and finished products.
   • Provide tools for managing stock levels, reordering supplies, and handling inventory adjustments.
   • Generate alerts for low inventory and manage supplier information.
4. Sales and Order Management
   • Facilitate the processing of customer orders, including order creation, modification, and cancellation.
   • Support multiple payment methods (e.g., cash, credit/debit cards, digital wallets).
   • Track sales transactions, generate receipts, and update inventory accordingly.
5. Customer Management
   • Maintain customer profiles with contact details, purchase history, and preferences.
   • Enable customers to place orders online or in-store and view their order history.
   • Offer loyalty programs or promotions and manage customer feedback and complaints.
6. Recipe Management
   • Store and manage recipes for bakery products, including ingredients, quantities, and preparation instructions.
   • Allow for recipe modifications and updates as needed.
7. Reporting and Analytics
   • Generate reports on sales performance, inventory levels, and product popularity.
   • Provide analytics tools for tracking business metrics, such as revenue, profit margins, and customer trends.
8. Staff Scheduling and Management
   • Allow for the creation and management of staff schedules, including shift assignments and time tracking.
   • Provide tools for managing employee attendance, leave requests, and payroll integration.
9. Order Fulfillment and Delivery
   • Track order status from creation to fulfillment, including preparation, packaging, and delivery.
   • Manage delivery schedules and coordinate with delivery staff or services.
10. Pricing and Discounts
    • Implement pricing strategies, including setting product prices, applying discounts, and managing promotions.
    • Support seasonal pricing adjustments and special offers.
11. Customer Support
    • Provide support channels for customers to inquire about products, place orders, and resolve issues.
    • Offer customer service features such as live chat, email support, and a help desk.
12. Data Security and Privacy
    • Protect customer and business data with encryption and secure access controls.
    • Ensure compliance with data protection regulations (e.g., GDPR, CCPA).
13. User Interface and Experience
    • Design an intuitive and user-friendly interface for staff and customers to interact with the system.
    • Ensure ease of navigation, data entry, and order management.

Non-Functional Requirements

1. Performance
   • Ensure fast response times for order processing, inventory updates, and report generation.
   • Handle high volumes of concurrent users and transactions efficiently.
2. Scalability
   • Support the addition of new features, products, and users as the business grows.
   • Scale to accommodate increasing data volumes and transaction loads.
3. Reliability
   • Ensure high system availability with minimal downtime, especially during peak business hours.
   • Implement backup and recovery procedures to protect data and ensure business continuity.
4. Security
   • Protect user and business data with encryption, secure access controls, and regular security updates.
   • Implement measures to prevent unauthorized access, data breaches, and fraud.
5. Usability
   • Provide an intuitive and user-friendly interface for managing products, orders, and inventory.
   • Ensure ease of use for staff with varying levels of technical expertise.
6. Maintainability
   • Design the system for easy updates, maintenance, and troubleshooting.
   • Provide clear documentation for system administrators and support personnel.
7. Compatibility
   • Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
   • Support different operating systems and platforms to ensure a consistent user experience.
8. Data Integrity
   • Ensure accuracy and consistency of product, inventory, and transaction data.
   • Implement validation checks and error-handling mechanisms to maintain data quality.
9. Support and Documentation
   • Provide comprehensive user manuals, help guides, and support resources for troubleshooting and training.
   • Offer technical support for system issues and maintenance.
10. Auditability
    • Maintain logs of system activity, user interactions, and data changes for auditing purposes.
    • Provide audit trails for order processing, inventory management, and financial transactions.