User Registration and Authentication: Allow users to create accounts, log in, and manage their profiles securely.
Role-Based Access Control: Define roles such as passengers, bus operators, administrators, and support staff with specific permissions and access levels.
Profile Management: Enable users to view and update personal information, contact details, and payment methods.
Bus and Route Management:
Bus Listings: Manage and display a list of buses with details such as bus number, type, seating capacity, and amenities.
Route Management: Define and manage routes, including departure and arrival locations, stopovers, and schedules.
Schedule Management: Create and manage bus schedules, including departure times, arrival times, and frequency of service.
Reservation and Ticketing:
Search and Booking: Allow users to search for available buses based on criteria such as origin, destination, date, and time. Provide options to book tickets for selected buses.
Seat Selection: Enable users to choose specific seats when booking a ticket.
Booking Confirmation: Send booking confirmation emails or SMS with details of the reservation, including ticket number, bus details, and schedule.
Payment Processing:
Payment Gateway Integration: Integrate with payment gateways to handle transactions securely (e.g., credit/debit cards, digital wallets).
Secure Transactions: Ensure secure processing of payment information with encryption and compliance with PCI-DSS standards.
Payment Confirmation: Provide users with payment receipts and confirmations upon successful transactions.
Ticket Management:
Ticket Cancellation and Refunds: Allow users to cancel tickets and process refunds according to the company’s policies.
Ticket Modification: Enable users to modify booking details such as travel dates or seat selections, if permitted.
Electronic Tickets: Generate and manage electronic tickets that can be accessed via email or mobile app.
Bus Operator Management:
Operator Profiles: Allow bus operators to manage their profiles, including bus details, schedules, and routes.
Performance Tracking: Track and manage the performance of bus operators, including adherence to schedules and customer feedback.
Reporting and Analytics:
Sales Reports: Generate reports on ticket sales, revenue, and occupancy rates.
Operational Reports: Provide reports on bus schedules, route performance, and operational efficiency.
Customer Feedback: Analyze customer feedback and ratings to improve services.
Customer Support:
Support Tickets: Provide a system for users to submit support tickets or queries regarding bookings, cancellations, or other issues.
Live Chat and Contact Forms: Offer live chat and contact forms for real-time support and assistance.
Notifications and Alerts:
Booking Reminders: Send reminders about upcoming trips, including departure times and ticket details.
Alerts for Changes: Notify users of any changes to their bookings, such as schedule alterations or cancellations.
Integration:
Third-Party Services: Integrate with third-party services for additional functionalities like weather updates, travel insurance, or loyalty programs.
API Integration: Provide APIs for integration with other platforms, such as travel agencies or mobile apps.
Non-Functional Requirements
Performance:
Response Time: Ensure fast response times for searching, booking, and payment processes.
Scalability: The system should handle increasing numbers of users, reservations, and transactions efficiently.
Reliability:
Availability: Maintain high system availability and uptime to ensure continuous access for users.
Fault Tolerance: Implement mechanisms to handle system failures and ensure data integrity and continuity of operations.
Usability:
User Interface: Design an intuitive and user-friendly interface that makes it easy for users to search, book, and manage reservations.
Accessibility: Ensure the system is accessible to users with disabilities, adhering to web accessibility standards (e.g., WCAG).
Security:
Data Protection: Protect sensitive user data, including personal and payment information, with encryption and secure storage.
Authentication and Authorization: Implement strong authentication methods and role-based access controls to secure the system.
Compliance: Adhere to relevant data protection regulations (e.g., GDPR, CCPA) to ensure user privacy and security.
Maintainability:
Code Quality: Ensure high-quality, well-documented code to facilitate maintenance, updates, and troubleshooting.
System Updates: Support regular updates and patches to address bugs, improve functionality, and enhance security.
Compatibility:
Cross-Platform Support: Ensure the system is compatible with various operating systems and devices (e.g., desktops, tablets, smartphones).
Browser Compatibility: Ensure the web-based interface works across major web browsers (e.g., Chrome, Firefox, Safari).
Backup and Recovery:
Data Backup: Implement regular backups of system data to prevent loss and ensure data integrity.
Disaster Recovery: Develop a disaster recovery plan to restore operations and data in case of major disruptions.
Legal and Compliance:
Privacy Policy: Clearly state privacy policies and terms of service to comply with legal requirements and build user trust.
Regulatory Compliance: Ensure the system complies with regulations related to online bookings, payment processing, and data protection.
