Allow users (customers, admins, warehouse staff) to create and manage accounts.
Implement role-based access control for different user roles (e.g., customers, order managers, warehouse managers).
Order Processing:
Support the creation, tracking, and management of orders from placement to fulfillment.
Provide options for order modification, cancellation, and status updates.
Inventory Management:
Track inventory levels in real-time, including stock availability, locations, and replenishment needs.
Update inventory counts automatically based on order placement, fulfillment, and returns.
Payment Processing:
Integrate with payment gateways to handle online payments, including credit/debit card transactions, digital wallets, and other payment methods.
Support for issuing refunds and managing payment discrepancies.
Shipping and Fulfillment:
Provide tools for managing shipping and fulfillment processes, including generating shipping labels, tracking shipments, and managing delivery statuses.
Integrate with third-party shipping carriers for real-time tracking and rate calculation.
Order Tracking and Notifications:
Enable customers to track their orders in real-time, including status updates and estimated delivery times.
Send notifications to customers regarding order confirmations, shipping updates, and delivery status.
Returns and Exchanges:
Support the processing of returns and exchanges, including return requests, approval workflows, and inventory adjustments.
Provide tools for generating return shipping labels and tracking return shipments.
Order Reporting and Analytics:
Offer reporting tools for analyzing order data, including sales reports, order volumes, and fulfillment metrics.
Provide insights into order trends, customer behavior, and inventory performance.
Customer Service and Support:
Provide customer service tools for handling inquiries, complaints, and support requests related to orders.
Include features for managing customer communications, such as email or chat support.
Integration with E-commerce Platforms:
Integrate with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) for seamless data synchronization and order management.
Support data exchange with other systems, such as CRM or ERP systems.
Admin and Dashboard Management:
Include an administrative interface for managing orders, inventory, and users.
Provide a dashboard for monitoring order statuses, inventory levels, and other key metrics.
Security and Access Control:
Implement security measures to protect sensitive order and payment information.
Ensure secure access to the system with authentication and authorization mechanisms.
Non-Functional Requirements
Scalability:
The system should handle increasing numbers of orders, users, and inventory items without performance issues.
Support for scaling infrastructure to accommodate growth and peak usage periods.
Performance:
Ensure fast and responsive interactions, with quick order processing, inventory updates, and reporting.
Optimize performance to handle high volumes of concurrent users and transactions efficiently.
Reliability and Availability:
Ensure high availability with minimal downtime, supported by redundancy, load balancing, and failover mechanisms.
Implement regular backups and disaster recovery procedures to maintain service continuity.
Usability:
The user interface should be intuitive and user-friendly, accommodating users with varying levels of technical expertise.
Provide a consistent and seamless experience across different devices and platforms.
Interoperability:
The system should integrate seamlessly with e-commerce platforms, payment gateways, shipping carriers, and other third-party applications.
Support standard APIs and data formats for interoperability and data exchange.
Maintainability:
Ensure the system is easy to maintain, with clear documentation, modular design, and support for regular updates and bug fixes.
Implement automated monitoring and logging to identify and address issues promptly.
Compliance:
Ensure the system complies with relevant regulations and standards, such as data protection laws (e.g., GDPR, CCPA), PCI-DSS for payment processing, and e-commerce regulations.
Provide features to support auditing, data retention, and regulatory reporting requirements.
Data Integrity and Accuracy:
Ensure that all data collected and processed by the system is accurate, consistent, and up-to-date.
Implement validation checks and data integrity mechanisms to prevent errors and data corruption.
Localization and Internationalization:
Support multiple languages and currencies to cater to a global customer base.
Allow easy adaptation of the system to meet local regulations and cultural practices.
Accessibility:
Ensure that the system is accessible to users with disabilities, following web accessibility standards (e.g., WCAG).
Provide features such as screen reader compatibility, keyboard navigation, and adjustable text sizes.
Privacy and Data Ownership:
Ensure that users retain ownership of their data and can easily control, access, and delete their information.
Provide transparency regarding data usage, sharing, and storage practices, with clear consent mechanisms.
