Account Creation and Login: Allow users (customers, administrators) to create accounts, log in securely, and manage their profiles.
Role-Based Access Control: Implement role-based access to define permissions for different user roles (e.g., customers, event organizers, administrators).
Profile Management: Enable users to update their personal information, contact details, and payment preferences.
Ticket Booking
Search and Browse: Allow users to search for events or transportation options based on criteria such as date, location, and category. Provide browsing options to view available options.
Seat Selection: Enable users to select specific seats (if applicable) and view seat availability in real-time.
Booking Confirmation: Provide confirmation of the booking with details such as ticket numbers, event information, and booking reference.
Booking Modifications: Allow users to modify their booking, including changing dates, seats, or quantities, subject to availability and policies.
Payment Processing
Online Payments: Support secure online payment options for ticket purchases, including credit/debit cards, digital wallets, and other payment methods.
Payment Integration: Integrate with payment gateways to process transactions and manage payment statuses.
Refunds and Cancellations: Allow users to request refunds or cancellations of tickets and process these requests as per the ticketing policy.
E-Ticket Management
Electronic Ticket Generation: Generate and deliver electronic tickets to users via email, SMS, or app notifications.
Ticket Storage: Allow users to store and access their electronic tickets through their accounts or mobile app.
QR/Barcode Generation: Provide QR codes or barcodes on tickets for easy scanning and validation at entry points.
Event Management
Event Listing: Allow organizers to create and list events, including details such as event name, date, time, location, and ticket pricing.
Event Editing and Management: Enable organizers to update event details, manage ticket sales, and monitor ticket availability.
Check-In and Validation
Ticket Validation: Implement mechanisms for scanning and validating tickets at entry points using QR codes or barcodes.
Check-In Management: Track and manage guest check-ins at events or transportation services.
Reporting and Analytics
Sales Reports: Generate reports on ticket sales, revenue, and booking trends.
Attendance Reports: Provide reports on attendance, including check-ins and no-shows.
Custom Reports: Allow users to create custom reports based on specific criteria and data points.
Notifications and Alerts
Booking Notifications: Send booking confirmations, payment receipts, and reminders to users via email or SMS.
Event Updates: Notify users of any changes to event details, such as date or location changes.
Integration
Third-Party Integration: Integrate with third-party tools and services such as CRM systems, marketing platforms, and analytics tools.
API Access: Provide APIs for integration with other platforms or services, allowing for data exchange and extended functionality.
User Interface
Dashboard: Provide a user-friendly dashboard displaying key metrics, booking details, and notifications.
Search and Filtering: Implement search functionality and intuitive navigation to easily access events and ticket options.
Non-Functional Requirements
Performance
Response Time: Ensure low latency for ticket searches, bookings, and payment processing (e.g., under 2 seconds for most operations).
Scalability: The system should handle increasing numbers of users, events, and transactions without performance degradation.
Reliability
Uptime: Ensure high system availability with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error handling and recovery mechanisms to manage system failures and ensure continuous operation.
Security
Data Encryption: Encrypt sensitive data, including personal information and payment details, both in transit and at rest.
Authentication and Authorization: Use secure authentication methods and role-based access control to protect user accounts and data.
Data Privacy: Ensure compliance with data protection regulations (e.g., GDPR) to safeguard user privacy.
Usability
User Interface: Design an intuitive and user-friendly interface that facilitates easy navigation and interaction for all user roles.
Help and Support: Provide user guides, tutorials, and support resources to assist users in navigating and utilizing the system.
Maintainability
Code Quality: Write high-quality, well-documented code to facilitate system maintenance, updates, and troubleshooting.
Documentation: Provide comprehensive documentation for users, administrators, and developers, including user manuals, technical documentation, and troubleshooting guides.
Availability
Backup and Recovery: Implement regular data backups and establish procedures for data recovery in case of system failures or data loss.
Failover: Ensure the system has failover capabilities to switch to backup systems or servers if necessary.
Portability
Cross-Platform Compatibility: Ensure the system is compatible with various devices and operating systems used by users, including desktops, tablets, and mobile devices.
Supportability
Technical Support: Provide mechanisms for obtaining technical support and resolving issues, including help desks, online resources, and customer service.
Error Reporting: Include functionality for reporting and tracking issues or bugs within the system.
