Account Creation and Login: Allow users (event organizers, attendees) to create accounts, log in securely, and manage their profiles.
Role-Based Access Control: Implement role-based access to define permissions for different user roles (e.g., attendees, organizers, administrators).
Profile Management: Enable users to update their personal information, contact details, and preferences.
Event Management
Event Creation: Allow event organizers to create and list new events, including details such as event name, date, time, location, description, and ticket pricing.
Event Editing: Enable organizers to update event details, including changes to dates, locations, and other information.
Event Cancellation: Provide tools for event organizers to cancel events and notify attendees of cancellations.
Ticket Booking
Search and Browse: Allow users to search for events based on criteria such as location, date, category, and keyword. Provide browsing options to view upcoming events.
Booking Tickets: Facilitate the booking of tickets for events, including seat selection (if applicable), ticket quantity, and payment processing.
Booking Confirmation: Send booking confirmations to users via email or SMS, including details such as ticket numbers and event information.
Payment Processing
Online Payments: Support secure online payment options for ticket purchases, including credit/debit cards and other payment methods.
Payment Integration: Integrate with payment gateways to process transactions and manage payment statuses.
Refunds and Cancellations: Allow users to request refunds or cancellations of tickets and process these requests as per the event’s refund policy.
Event Promotion
Event Listings: Display event listings on the website or app, including promotional content and images.
Discounts and Offers: Enable organizers to create and manage promotional offers, discounts, and coupon codes for ticket purchases.
Social Media Integration: Allow users to share event details on social media platforms.
Reporting and Analytics
Sales Reports: Generate reports on ticket sales, revenue, and booking trends.
Attendance Tracking: Track and report on event attendance, including ticket check-ins and no-shows.
Custom Reports: Provide options for generating custom reports based on specific criteria and data points.
User Notifications
Reminders: Send reminders to users about upcoming events, ticket bookings, and payment confirmations.
Alerts: Notify users of any changes to event details, such as date or location changes.
Admin Features
User Management: Allow administrators to manage user accounts, including activation, deactivation, and role assignments.
Content Moderation: Implement tools for moderating event listings and user-generated content.
System Configuration: Provide administrative tools for configuring system settings, managing payment gateways, and customizing user interfaces.
Integration
Third-Party Integration: Integrate with third-party tools and services such as CRM systems, marketing platforms, and analytics tools.
API Access: Provide APIs for integration with other platforms or services, allowing for data exchange and extended functionality.
Mobile Compatibility
Responsive Design: Ensure the system is fully responsive and accessible on various devices, including desktops, tablets, and smartphones.
Mobile App: Provide a mobile app if applicable, with similar functionality to the web-based platform.
Non-Functional Requirements
Performance
Response Time: Ensure quick response times for event searches, ticket bookings, and user interactions (e.g., under 2 seconds for most operations).
Scalability: The system should handle increasing numbers of events, users, and concurrent bookings without performance degradation.
Reliability
Uptime: Ensure high system availability with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error handling and recovery mechanisms to manage system failures and ensure continuous operation.
Security
Data Encryption: Encrypt sensitive user data and payment information both in transit and at rest.
Authentication and Authorization: Use secure authentication methods and role-based access control to protect user accounts and data.
Data Privacy: Ensure compliance with data protection regulations (e.g., GDPR) to safeguard user privacy.
Usability
User Interface: Design an intuitive and user-friendly interface that facilitates easy navigation and interaction for all user roles.
Help and Support: Provide user guides, tutorials, and support resources to assist users in navigating and utilizing the system.
Maintainability
Code Quality: Write high-quality, well-documented code to facilitate system maintenance, updates, and troubleshooting.
Documentation: Provide comprehensive documentation for users, administrators, and developers, including user manuals, technical documentation, and troubleshooting guides.
Availability
Backup and Recovery: Implement regular data backups and establish procedures for data recovery in case of system failures or data loss.
Failover: Ensure the system has failover capabilities to switch to backup systems or servers if necessary.
Portability
Cross-Platform Compatibility: Ensure the system is compatible with various devices and operating systems used by users, including desktops, tablets, and mobile devices.
Supportability
Technical Support: Provide mechanisms for obtaining technical support and resolving issues, including help desks, online resources, and customer service.
Error Reporting: Include functionality for reporting and tracking issues or bugs within the system.
