Membership Registration and Login: Allow members to create accounts, log in securely, and manage their profiles.
Profile Management: Members can update personal details, contact information, and preferences.
Role-Based Access: Define different roles (e.g., members, trainers, administrative staff) with specific permissions.
Membership Management
Membership Plans: Offer various membership plans (e.g., monthly, yearly) with different features and pricing.
Enrollment: Enable new members to enroll in membership plans and process payments.
Renewal and Cancellation: Allow members to renew or cancel their memberships and manage their subscription status.
Membership Tracking: Track membership status, expiration dates, and payment history.
Class Scheduling and Management
Class Listings: Display a schedule of fitness classes, including details such as class type, instructor, time, and location.
Class Booking: Allow members to book or reserve spots in fitness classes.
Class Cancellation: Enable members to cancel their bookings and manage their reservations.
Instructor Management: Manage class instructors, including scheduling and availability.
Personal Training Management
Trainer Profiles: Maintain profiles for personal trainers, including their qualifications, availability, and specializations.
Session Scheduling: Allow members to book personal training sessions with available trainers.
Session Tracking: Track booked sessions, session history, and trainer performance.
Facility Management
Equipment Management: Track the usage, maintenance, and status of gym equipment.
Facility Booking: Manage bookings for additional facilities such as courts or swimming pools.
Payment and Billing
Payment Processing: Handle membership fees, class bookings, and personal training payments through various payment methods (e.g., credit/debit cards, online payment gateways).
Billing History: Provide a history of all financial transactions, including membership fees and additional charges.
Reporting and Analytics
Membership Reports: Generate reports on membership statistics, such as active memberships, new sign-ups, and cancellations.
Class Attendance: Track class attendance and participation rates.
Financial Reports: Produce reports on revenue, expenses, and overall financial performance.
Communication and Notifications
Email and SMS Alerts: Send automated notifications for class reminders, membership renewals, payment confirmations, and special offers.
Announcements: Allow staff to post announcements or updates for members.
Integration
CRM Integration: Integrate with Customer Relationship Management (CRM) systems for managing member interactions and communications.
Calendar Integration: Sync with external calendars for class schedules and personal training appointments.
Social Media Integration: Share updates and promotions on social media platforms.
Compliance and Security
Data Protection: Implement measures to protect sensitive member data and payment information through encryption and secure storage.
Privacy Compliance: Ensure compliance with data protection regulations (e.g., GDPR, CCPA).
Non-Functional Requirements
Performance
Response Time: Ensure quick response times for user interactions, such as class bookings and membership management (e.g., under 2 seconds).
Scalability: The system should handle increasing numbers of members, classes, and transactions without performance issues.
Reliability
Uptime: Ensure high availability of the system with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error handling to manage system failures gracefully and maintain data integrity.
Security
Data Protection: Implement strong security measures to safeguard sensitive information, including encryption and secure access controls.
Authentication and Authorization: Use secure authentication methods and enforce role-based access control.
Compliance: Follow relevant regulations and standards for data protection and payment processing.
Usability
User Interface: Design an intuitive and user-friendly interface for members, trainers, and administrative staff.
Accessibility: Ensure the system is accessible to users with disabilities, following accessibility standards (e.g., WCAG).
Maintainability
Code Quality: Maintain high-quality, well-documented code to facilitate updates and troubleshooting.
Documentation: Provide comprehensive documentation for users and administrators, including user guides and technical manuals.
Availability
Backup and Recovery: Implement regular data backups and establish procedures for data recovery in case of system failures.
Failover: Ensure the system has failover capabilities to switch to backup systems or servers if necessary.
Portability
Cross-Platform Compatibility: Ensure the system is compatible with various devices and operating systems, including desktops, tablets, and mobile devices.
Supportability
Technical Support: Provide mechanisms for users to obtain support and resolve issues.
Error Reporting: Include functionality for users to report bugs or issues and track their resolution.
