User Registration and Login: Allow users (customers, catering staff, and administrators) to create accounts, log in, and manage their profiles.
Role-Based Access: Define roles with specific permissions (e.g., customers, catering staff, administrators) to access different features.
Profile Management: Enable users to update personal information, contact details, and preferences.
Menu Management
Menu Creation and Management: Allow administrators and catering staff to create, update, and manage menu items, including descriptions, prices, and categories.
Special Requests: Enable customers to request special items or customizations for their orders.
Order Management
Order Placement: Allow customers to place catering orders, including selecting menu items, specifying quantities, and providing delivery details.
Order Tracking: Enable customers and catering staff to track the status of orders from placement to delivery.
Order Modification and Cancellation: Allow customers to modify or cancel orders within specified time limits.
Delivery Management
Delivery Scheduling: Allow customers to schedule delivery times and specify delivery locations.
Delivery Tracking: Provide real-time tracking of deliveries for customers and updates for catering staff.
Delivery Confirmation: Send notifications to customers upon successful delivery.
Payment Processing
Payment Methods: Support various payment methods (e.g., credit/debit cards, digital wallets, bank transfers).
Invoice Generation: Generate and manage invoices for orders, including details such as itemized costs and taxes.
Payment Gateway Integration: Integrate with payment gateways to securely process transactions.
Customer Management
Customer Profiles: Maintain profiles for customers, including contact information, order history, and preferences.
Customer Communication: Enable communication between customers and catering staff through messaging or notifications.
Feedback and Ratings: Allow customers to provide feedback and rate their experience.
Reporting and Analytics
Order Reports: Generate reports on order volumes, revenues, and customer preferences.
Sales Analytics: Provide insights into sales trends, popular menu items, and financial performance.
Customer Reports: Track customer behavior, order history, and feedback.
Inventory Management
Stock Tracking: Monitor inventory levels of ingredients and supplies.
Stock Alerts: Send alerts for low stock levels and manage reordering.
Integration
Accounting Systems Integration: Integrate with accounting software for financial management and reporting.
CRM Integration: Integrate with Customer Relationship Management (CRM) systems to manage customer interactions and data.
Security and Privacy
Data Protection: Implement measures to secure personal and payment data, including encryption and secure storage.
Access Control: Ensure that only authorized users can access or modify sensitive data and system functionalities.
Compliance: Adhere to relevant regulations for data protection and payment security.
Non-Functional Requirements
Performance
Response Time: Ensure quick response times for order placement, menu management, and payment processing.
Scalability: Design the system to handle increasing numbers of orders, users, and menu items without performance issues.
Reliability
Uptime: Aim for high system availability with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error detection and recovery mechanisms to maintain system stability.
Security
Data Encryption: Use encryption to protect data during transmission and storage, especially for payment and personal information.
Authentication and Authorization: Implement strong authentication mechanisms and strict authorization controls.
Compliance: Ensure compliance with relevant data protection regulations, such as GDPR or PCI DSS.
Usability
User Interface: Design an intuitive and user-friendly interface for ease of navigation by customers, catering staff, and administrators.
Accessibility: Ensure the system is accessible to users with disabilities, complying with standards such as WCAG (Web Content Accessibility Guidelines).
Compatibility
Device Compatibility: Ensure the system is accessible across various devices, including desktops, tablets, and smartphones.
Browser Compatibility: Support major web browsers to accommodate different user preferences.
Maintainability
Code Quality: Develop clean, well-documented code to facilitate maintenance and future updates.
Modular Design: Use a modular architecture to allow for easy enhancements and scalability.
Backup and Recovery
Data Backup: Implement regular automated backups to prevent data loss and ensure data integrity.
Disaster Recovery: Develop and test a disaster recovery plan to restore system functionality in case of major failures.
Support and Documentation
Help Desk: Provide support through helpdesk tickets, live chat, or email.
Documentation: Offer comprehensive user guides, system manuals, and troubleshooting documentation.
Scalability
System Growth: Design the system to accommodate future expansion, including additional features, users, and menu items.
Load Handling: Ensure the system can manage varying loads and peak usage times effectively.
