Allow users (e.g., customers, restaurant staff, delivery personnel, administrators) to create accounts, log in, and manage their profiles.
Implement role-based access control to manage access and permissions based on user roles (e.g., admin, restaurant owner, delivery driver).
Restaurant Management
Enable restaurants to create and manage their profiles, including business details, operating hours, and contact information.
Allow restaurants to manage their menu, including adding, updating, and deleting items, setting prices, and managing specials.
Menu and Item Management
Provide customers with access to restaurant menus, including detailed descriptions, images, and prices for each item.
Allow for filtering and sorting menu items based on categories, popularity, and dietary preferences.
Order Placement
Enable customers to place orders online, including selecting items, specifying quantities, and customizing orders (e.g., add-ons, special instructions).
Support order scheduling for immediate or future delivery/pickup.
Order Management
Allow restaurant staff to view and manage incoming orders, including accepting, preparing, and tracking order status.
Provide tools for updating order status (e.g., in preparation, ready for delivery) and handling order modifications or cancellations.
Delivery Management
Facilitate assignment of delivery tasks to delivery personnel based on location, availability, and order priority.
Provide tools for tracking delivery progress, updating delivery status, and managing delivery routes.
Payment Processing
Support various payment methods, including credit/debit cards, digital wallets, and cash on delivery.
Handle payment processing securely and provide tools for managing transactions, refunds, and receipts.
Customer Support
Allow customers to contact support for assistance with orders, complaints, and inquiries.
Provide tools for managing and resolving customer support requests and feedback.
Notifications and Alerts
Send notifications to customers and restaurant staff about order status, delivery updates, and promotions via SMS, email, or push notifications.
Provide alert features for critical updates such as order delays or system issues.
Reviews and Ratings
Enable customers to leave reviews and ratings for restaurants and delivery personnel.
Provide tools for managing and responding to feedback, and for displaying aggregate ratings and reviews.
Analytics and Reporting
Generate reports on order metrics, sales performance, customer demographics, and delivery efficiency.
Provide analytics on trends, user behavior, and system performance for administrators and restaurant managers.
User Interface and Experience
Provide an intuitive and user-friendly interface for browsing menus, placing orders, managing deliveries, and handling payments.
Ensure accessibility features for users with different needs and abilities.
Integration with External Systems
Integrate with external systems such as payment gateways, GPS services for delivery tracking, and third-party applications.
Support API integration for extending system capabilities and connecting with external services.
Non-Functional Requirements
Performance
Ensure quick response times for browsing menus, placing orders, and processing payments.
Handle high volumes of concurrent users and transactions efficiently, especially during peak times.
Scalability
Support the addition of new features, restaurants, and delivery personnel as the system grows.
Scale to accommodate increasing data volumes, user traffic, and order processing requirements.
Reliability
Ensure high system availability with minimal downtime.
Implement backup and recovery procedures to protect data and ensure business continuity.
Security
Protect user data, including personal information and payment details, with encryption and secure access controls.
Implement measures to prevent unauthorized access, data breaches, and fraud.
Usability
Provide an intuitive and user-friendly interface for customers, restaurant staff, and delivery personnel.
Ensure ease of navigation and accessibility features for users with different needs and abilities.
Maintainability
Design the system for easy updates, maintenance, and troubleshooting.
Provide clear documentation for system administrators, developers, and support personnel.
Compatibility
Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
Support integration with different operating systems and platforms for a seamless user experience.
Data Integrity
Ensure accuracy and consistency of order details, payment transactions, and user profiles.
Implement validation checks and error-handling mechanisms to maintain data quality.
Support and Documentation
Provide user manuals, help guides, and support resources for troubleshooting and training.
Offer technical support for system issues and maintenance.
Auditability
Maintain logs of system activity, order management, and payment transactions for auditing purposes.
Provide audit trails for user actions, order processing, and financial transactions.
