Functional requirements of Online Delivery Management System with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Users (customers, delivery personnel, administrators) can register using email, phone, or social media accounts.
   • Profile Management: Users can update personal details, contact information, and preferences.
   • Authentication & Authorization: Secure login/logout, password recovery, and role-based access control.
2. Order Management:
   • Order Creation: Customers can place orders, including details like delivery address, items to be delivered, and preferred delivery time.
   • Order Tracking: Customers and delivery personnel can track the status of orders in real-time using a unique tracking number or QR code.
   • Order Status Updates: Update and display status changes (e.g., pending, in transit, delivered, canceled).
3. Delivery Scheduling and Routing:
   • Schedule Delivery: Allow customers to select delivery times and date slots.
   • Route Optimization: Automatically calculate and optimize delivery routes for efficiency, considering factors like traffic and distance.
   • Delivery Assignment: Assign orders to delivery personnel based on location, availability, and order priority.
4. Payment Processing:
   • Payment Integration: Support multiple payment methods, such as credit/debit cards, digital wallets, and cash on delivery.
   • Invoicing: Generate and send invoices or receipts for completed deliveries.
   • Refunds & Cancellations: Manage refunds and cancellations according to the company’s policy.
5. Notifications and Alerts:
   • Order Confirmation: Send confirmation emails or SMS to customers upon order placement.
   • Status Notifications: Notify users of status changes, such as order dispatched, delivery in progress, or delivery completed.
   • Reminders: Send reminders for upcoming deliveries or pending actions (e.g., payment or confirmation).
6. Customer Support:
   • Help Center: Provide a knowledge base with FAQs, troubleshooting tips, and contact information.
   • Support Requests: Allow customers to submit inquiries, complaints, or support tickets.
   • Live Chat: Offer real-time chat support for immediate assistance.
7. Delivery Personnel Management:
   • Profile and Availability: Delivery personnel can manage their profiles, availability, and update their status (e.g., on duty, off duty).
   • Performance Tracking: Track performance metrics, such as delivery times, customer ratings, and completion rates.
8. Analytics and Reporting:
   • Performance Metrics: Monitor and analyze key metrics, including delivery times, order volumes, and customer satisfaction.
   • Custom Reports: Generate reports for operational insights, financial analysis, and performance evaluations.
9. Admin Panel:
   • Dashboard: A central dashboard for administrators to manage orders, users, and delivery personnel.
   • System Configuration: Manage system settings, including delivery zones, pricing rules, and service options.
   • User Management: Admins can add, remove, or modify user accounts and roles.
10. Integration with Other Systems:
    • API Integration: Support integration with third-party services for mapping, payment gateways, and CRM systems.
    • ERP Integration: Integrate with enterprise resource planning systems for streamlined operations.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure the platform has fast load times and processes transactions quickly.
   • Scalability: The system should scale to handle increasing numbers of users, orders, and data efficiently.
2. Security:
   • Data Protection: Implement strong encryption and secure storage for user data and transaction details.
   • Compliance: Adhere to data protection regulations, such as GDPR, CCPA, and industry standards.
   • Fraud Prevention: Implement mechanisms to detect and prevent fraudulent activities.
3. Usability:
   • User Interface: Design an intuitive, easy-to-navigate interface for all user roles.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
4. Reliability:
   • Uptime: Aim for high availability with minimal downtime.
   • Backup and Recovery: Regular backups and a disaster recovery plan to protect data and ensure service continuity.
5. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features.
6. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Currency and Regional Settings: Support for multiple currencies and regional settings based on operational areas.
8. Analytics and Reporting:
   • Data Insights: Provide insights into system performance, user behavior, and operational efficiency.
   • Custom Reporting: Allow administrators to generate custom reports based on specific criteria.