Account Creation: Allow users (homeowners, maintenance staff, service providers, and administrators) to register and create accounts using email, social media, or mobile numbers.
Profile Management: Users can manage and update their profiles, including contact information, roles, and service preferences.
Authentication & Authorization: Secure login/logout functionality with role-based access control (e.g., homeowner, service provider, admin).
Service Request Management:
Request Creation: Allow homeowners to create maintenance requests, including details about the issue, location, and urgency.
Service Categories: Organize maintenance requests into categories (e.g., plumbing, electrical, HVAC) for better management.
Request Tracking: Enable homeowners to track the status of their requests from creation to resolution.
Task Assignment and Scheduling:
Task Assignment: Allow administrators or homeowners to assign maintenance tasks to service providers.
Scheduling: Enable scheduling of maintenance tasks, including setting appointment times and managing availability.
Calendar Integration: Integrate with calendar systems to synchronize appointments and reminders.
Provider Management:
Service Provider Profiles: Provide detailed profiles for service providers, including their services, rates, experience, and customer reviews.
Provider Registration: Allow service providers to register, list their services, and manage their availability and pricing.
Maintenance History and Records:
Maintenance History: Maintain records of past maintenance requests, including details of services performed, dates, and costs.
Document Management: Provide a repository for storing related documents, such as service reports, invoices, and warranties.
Communication and Notifications:
Messaging System: Implement a secure messaging system for communication between homeowners and service providers.
Notifications: Send notifications for request updates, appointment confirmations, and reminders via email or SMS.
Payment Integration:
Payment Processing: Support various payment methods (e.g., credit/debit cards, digital wallets) for service payments.
Invoice Generation: Generate and send invoices for completed maintenance tasks.
Payment History: Allow users to view their payment history and transaction details.
Rating and Review System:
Review System: Enable homeowners to rate and review service providers after the completion of maintenance tasks.
Review Moderation: Implement moderation tools to manage and approve reviews to ensure quality and prevent abuse.
Reporting and Analytics:
Service Reports: Generate reports on maintenance request trends, service provider performance, and system usage.
Financial Reports: Provide insights into payments, expenses, and revenue related to maintenance services.
Admin Panel:
Dashboard: A central dashboard for administrators to manage users, service requests, tasks, and system settings.
User Management: Admins can add, remove, or modify user accounts and roles.
Request Management: Admins can oversee and manage maintenance requests, task assignments, and service provider performance.
Integration with Other Systems:
API Integration: Support integration with third-party systems for payment processing, CRM, or scheduling tools.
Calendar Integration: Synchronize with calendar systems to manage appointment scheduling and reminders.
Non-Functional Requirements
Performance:
Speed: Ensure fast load times and quick response times for service requests, task management, and payment processing.
Scalability: The system should handle increasing numbers of users, service requests, and data efficiently.
Security:
Data Protection: Implement encryption and secure storage for sensitive user data, payment information, and maintenance records.
Compliance: Adhere to data protection regulations (e.g., GDPR, CCPA) and industry standards.
Access Control: Implement robust access control mechanisms to prevent unauthorized access to system data and features.
Usability:
User Interface: Design an intuitive and user-friendly interface for all user roles, including homeowners, service providers, and administrators.
Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
Reliability:
Uptime: Aim for high availability with minimal downtime to ensure continuous access to the system.
Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
Maintainability:
Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
Compatibility:
Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
Localization:
Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
Regional Customization: Allow for region-specific content, currencies, and service availability.
Analytics and Reporting:
Data Insights: Provide insights into system performance, user behavior, and maintenance trends.
Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.
