Allow users (clients, housekeepers, administrators) to create and manage accounts with role-based access control.
Implement secure authentication methods, including password recovery and multi-factor authentication.
Service Listings and Management:
Enable housekeepers to create and manage service listings, including service descriptions, rates, and availability.
Allow clients to browse and filter service listings based on location, service type, ratings, and other criteria.
Booking and Scheduling:
Allow clients to book housekeeping services, including selecting service types, scheduling dates and times, and specifying additional requirements.
Provide tools for housekeepers to manage their schedules, accept or decline bookings, and update availability.
Payment Processing:
Support multiple payment methods, including credit/debit cards, bank transfers, and digital wallets.
Provide secure payment processing and integration with payment gateways.
Service Reviews and Ratings:
Allow clients to leave reviews and ratings for housekeepers based on their service experience.
Display aggregated ratings and reviews on service listings and housekeeper profiles.
Client and Service Management:
Enable clients to manage their bookings, view service history, and update personal information.
Allow housekeepers to manage their profiles, track completed services, and update service details.
Notifications and Alerts:
Send automated notifications and alerts for booking confirmations, service reminders, payment confirmations, and other relevant events.
Provide options for clients and housekeepers to receive notifications via email, SMS, or in-app messages.
Service Cancellation and Rescheduling:
Allow clients to cancel or reschedule bookings within specified time frames.
Provide tools for housekeepers to handle cancellations, rescheduling requests, and communicate with clients.
Admin Panel and Management:
Provide administrators with tools to manage user accounts, approve service listings, handle disputes, and oversee platform operations.
Allow administrators to configure system settings, manage roles, and review logs.
Reporting and Analytics:
Generate reports and analytics on service bookings, payments, user activity, and performance metrics.
Provide dashboards for tracking key metrics and performance indicators.
Data Export and Import:
Support exporting data, such as service history, user information, and financial reports, in various formats (e.g., CSV, Excel, PDF).
Allow importing data from other systems or files for initial setup or data migration.
Integration with External Systems:
Integrate with external systems, such as CRM or accounting software, for seamless data exchange and synchronization.
Provide APIs and connectors for integration with other tools and services used by the platform.
Non-Functional Requirements
Scalability:
The system should handle increasing numbers of users, bookings, and transactions without performance issues.
Support for scaling infrastructure to accommodate growth and peak usage periods.
Performance:
Ensure fast and responsive interactions, with quick booking processes, service updates, and data retrieval.
Optimize performance to handle large datasets and concurrent users efficiently.
Reliability and Availability:
Ensure high availability with minimal downtime, supported by redundancy, load balancing, and failover mechanisms.
Implement regular backups and disaster recovery procedures to maintain service continuity.
Usability:
The user interface should be intuitive and user-friendly, accommodating users with varying levels of technical expertise.
Provide a consistent and seamless experience across different devices and platforms.
Security:
Implement robust security measures to protect user data, payment information, and service details, including encryption, secure authentication, and access controls.
Protect against unauthorized access, data breaches, and cyber threats.
Maintainability:
Ensure the system is easy to maintain, with clear documentation, modular design, and support for regular updates and bug fixes.
Implement automated monitoring and logging to identify and address issues promptly.
Compliance:
Ensure the system complies with relevant regulations and standards, such as data protection laws (e.g., GDPR, CCPA) and financial regulations.
Provide features to support auditing, data retention, and regulatory reporting requirements.
Data Integrity and Accuracy:
Ensure that all data collected and processed by the system is accurate, consistent, and up-to-date.
Implement validation checks and data integrity mechanisms to prevent errors and data corruption.
Localization and Internationalization:
Support multiple languages and regional settings to cater to a diverse user base.
Allow easy adaptation of the system to meet local regulations and cultural practices.
Accessibility:
Ensure that the system is accessible to users with disabilities, following web accessibility standards (e.g., WCAG).
Provide features such as screen reader compatibility, keyboard navigation, and adjustable text sizes.
Privacy and Data Ownership:
Ensure that users retain ownership of their data and can easily control, access, and delete their information.
Provide transparency regarding data usage, sharing, and storage practices, with clear consent mechanisms.
