Functional requirements of Online Pharmacy Management System with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Allow patients and pharmacy staff to create accounts using email, social media, or mobile numbers.
   • Profile Management: Users can manage and update their profiles, including personal information, contact details, and medical history.
   • Authentication & Authorization: Secure login/logout functionality with role-based access control (e.g., customer, pharmacist, admin).
   Advertisement
2. Prescription Management:
   • Prescription Upload: Allow patients to upload prescription documents or images for prescription medications.
   • Prescription Verification: Enable pharmacists to review, validate, and approve or reject prescriptions.
   • Prescription History: Maintain a record of past prescriptions for patients and pharmacists.
3. Product Management:
   • Product Listings: Manage a catalog of medications and health products, including descriptions, prices, and stock levels.
   • Product Categories: Organize products into categories such as prescription drugs, over-the-counter medications, and health supplements.
4. Inventory Management:
   • Stock Tracking: Monitor and manage inventory levels in real-time, including alerts for low stock and automatic reordering.
   • Supplier Management: Track and manage suppliers and their products, including ordering and restocking.
5. Order Processing:
   • Shopping Cart: Allow customers to add products to a shopping cart, review their selections, and proceed to checkout.
   Advertisement
   • Order Placement: Enable customers to place orders for medications and health products.
   • Order Confirmation: Send confirmation notifications to customers with details of their purchase and estimated delivery time.
   • Order Tracking: Provide customers with real-time tracking information for their orders.
6. Payment Integration:
   • Payment Processing: Integrate with payment gateways to handle transactions securely.
   • Billing Management: Provide users with access to their payment history, invoices, and receipts.
7. Shipping and Delivery:
   • Shipping Options: Offer various shipping methods and options based on delivery location and product type.
   • Address Management: Allow customers to manage and save multiple shipping addresses.
   • Delivery Tracking: Provide real-time tracking information for shipments.
8. Compliance and Regulatory:
   • Drug Regulations: Ensure compliance with regulations related to prescription medications, including verification and storage requirements.
   • Data Protection: Implement measures to comply with healthcare regulations (e.g., HIPAA in the US, GDPR in Europe) regarding patient data privacy and security.
9. Customer Support:
   • Help Desk: Provide access to support resources, including FAQs, live chat, and contact options for customer support.
   • Issue Tracking: Track and manage customer-reported issues, returns, and complaints.
10. Reporting and Analytics:
    • Sales Reports: Generate reports on sales performance, revenue, and product popularity.
    • Inventory Reports: Monitor inventory levels, stock turnover rates, and supplier performance.
    • Prescription Reports: Track prescription trends, usage, and fulfillment metrics.
11. Admin Panel:
    • Dashboard: A central dashboard for administrators to manage products, orders, customers, and system settings.
    • User Management: Admins can add, remove, or modify user accounts and roles.
    • Product Management: Admins can add, edit, or remove products and categories.
12. Integration with External Systems:
    • EHR Integration: Optionally integrate with Electronic Health Records (EHR) systems for comprehensive medical data management.
    • Pharmacy Management Systems: Integrate with existing pharmacy management systems for data consistency and operational efficiency.
13. Content Management:
    • Health Information: Optionally include a content management system (CMS) for publishing health-related articles, medication information, and tips.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure fast load times for the platform, quick response times for product searches, and efficient order processing.
   Advertisement
   • Scalability: The system should handle increasing numbers of users, products, and orders without performance degradation.
2. Security:
   • Data Protection: Implement robust encryption and secure storage for sensitive user data, including personal, medical, and payment information.
   • Access Control: Implement role-based access controls to prevent unauthorized access to sensitive data and system features.
   • Transaction Security: Ensure secure handling of payment transactions and user financial information.
3. Usability:
   • User Interface: Design an intuitive and user-friendly interface for easy navigation, product browsing, and checkout.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
4. Reliability:
   • Uptime: Aim for high availability with minimal downtime to ensure continuous access to the online pharmacy.
   • Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
5. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
6. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Regional Customization: Allow for region-specific content, pricing, and compliance with local regulations.
8. Analytics and Reporting:
   • Data Insights: Provide actionable insights into sales trends, customer behavior, and inventory performance.
   • Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.