Projects Inventory

Functional requirements of Pharmacy Management System with non-functional

Projects Inventory

Functional Requirements

  1. User Management:
    • User Registration and Login:
      • Allow pharmacists, pharmacy staff, and administrators to create accounts, log in, and manage profiles.
      • Provide role-based access control with different permissions for pharmacists, staff, and administrators.
    • User Profile Management:
      • Manage user profiles, including contact information, roles, and access rights.
  2. Inventory Management:
    • Stock Management:
      • Track medication stock levels, including quantities, expiration dates, and batch numbers.
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    • Automated Reordering:
      • Generate purchase orders for low-stock items based on predefined thresholds.
    • Supplier Management:
      • Manage supplier information and track orders and deliveries from suppliers.
    • Barcode/RFID Integration:
      • Use barcode or RFID technology for tracking medications and managing stock.
  3. Prescription Management:
    • Prescription Processing:
      • Allow for the input and processing of prescription orders, including medication details and dosage instructions.
    • Prescription Verification:
      • Verify prescriptions for accuracy, including drug interactions and dosage calculations.
    • Electronic Prescriptions:
      • Support electronic prescriptions sent directly from healthcare providers.
    • Prescription History:
      • Maintain a history of all prescriptions filled for each customer.
  4. Billing and Payments:
    • Invoice Generation:
      • Generate invoices for prescriptions and over-the-counter (OTC) purchases.
    • Payment Processing:
      • Support multiple payment methods, including cash, credit/debit cards, and insurance claims.
    • Insurance Integration:
      • Process insurance claims and manage reimbursement details.
    • Receipts and Refunds:
      • Provide receipts for transactions and manage refund requests.
  5. Customer Management:
    • Customer Profiles:
      • Create and manage customer profiles with personal details, medication history, and contact information.
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    • Loyalty Programs:
      • Implement loyalty programs or reward systems for frequent customers.
    • Communication:
      • Send notifications or reminders for prescription refills, health tips, or special offers.
  6. Medication Management:
    • Medication Information:
      • Maintain a comprehensive database of medications, including drug information, usage guidelines, and potential side effects.
    • Drug Interactions:
      • Check for and alert users to potential drug interactions or contraindications.
    • Medication Expiry Tracking:
      • Track and manage medication expiration dates to ensure safe dispensing.
  7. Reporting and Analytics:
    • Sales Reports:
      • Generate reports on sales, revenue, and inventory turnover.
    • Prescription Reports:
      • Provide reports on prescription volumes, medication usage, and customer demographics.
    • Inventory Reports:
      • Track inventory levels, reorder points, and stock discrepancies.
  8. Compliance and Security:
    • Regulatory Compliance:
      • Ensure compliance with pharmacy regulations and standards, including medication handling and privacy laws.
    • Data Security:
      • Implement measures to protect sensitive data, including encryption and secure access controls.
    • Audit Trails:
      • Maintain detailed logs of significant actions (e.g., prescription processing, inventory changes) for audit purposes.
  9. Integration with External Systems:
    • Electronic Health Records (EHR) Integration:
      • Integrate with EHR systems to receive and process electronic prescriptions.
    • Insurance Systems Integration:
      • Connect with insurance systems for claim processing and verification.
  10. Mobile and Web Access:
    • Responsive Design:
      • Ensure the system is accessible and functional on various devices, including desktops, tablets, and smartphones.
    • Mobile App:
      • Provide a mobile application for pharmacy staff to access and manage pharmacy operations on the go.
  11. Customer Service:
    • Helpdesk:
      • Provide a helpdesk system for customers to submit inquiries, track their status, and receive assistance.
    • Live Chat:
      • Implement a live chat feature for real-time support.
  12. Inventory Audits:
    • Regular Audits:
      • Support regular inventory audits to reconcile physical stock with system records and identify discrepancies.

Non-Functional Requirements

  1. Performance:
    • The system should handle a large number of transactions, especially during peak times.
    • Response times for critical operations (e.g., prescription processing, billing) should be under 2-3 seconds.
  2. Scalability:
    • The system should be scalable to accommodate growing numbers of prescriptions, inventory items, and customers.
    • Support for cloud-based infrastructure to enable scalability and high availability.
  3. Reliability:
    • Ensure an uptime of at least 99.9% to support continuous pharmacy operations.
    • Implement redundancy and failover mechanisms to ensure system availability even during hardware failures or network issues.
  4. Security:
    • Implement robust security measures, including data encryption, secure authentication, and regular security audits.
    • Ensure compliance with data protection regulations (e.g., HIPAA, GDPR) to protect sensitive health information.
  5. Usability:
    • Provide an intuitive user interface that is easy to navigate for pharmacy staff, administrators, and customers.
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    • Ensure a consistent user experience across all devices, including desktops, tablets, and mobile devices.
    • Include help documentation, FAQs, and customer support features.
  6. Maintainability:
    • The system should be modular, allowing for easy updates, maintenance, and integration of new features.
    • Ensure that the codebase is well-documented to facilitate future development and troubleshooting.
  7. Compliance:
    • Ensure the system complies with relevant pharmacy regulations, including medication handling and privacy laws.
    • Implement features that allow users to manage data access, consent, and deletion requests.
  8. Availability:
    • The system should be available 24/7 with minimal planned downtime for maintenance.
    • Use load balancing and other techniques to ensure consistent performance even during peak usage.
  9. Interoperability:
    • The system should integrate seamlessly with external systems, such as EHR systems and insurance systems.
    • Support standard data formats (e.g., XML, JSON) for importing and exporting data.
  10. Data Integrity:
    • Ensure the accuracy and consistency of data across the system, particularly for prescriptions, inventory, and customer information.
    • Implement transaction management to maintain data integrity during concurrent operations.
  11. Response Time:
    • Critical operations like prescription processing, inventory updates, and billing should complete within 2-3 seconds.
    • More complex tasks, such as report generation or bulk data processing, should complete within 5-10 seconds.
  12. Auditability:
    • Maintain detailed logs of all significant actions (e.g., prescription processing, inventory changes) for audit purposes.
    • Provide audit trails for monitoring user activities and ensuring compliance with regulatory standards.

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