Account Creation: Allow users to create and manage accounts, including entering personal details, preferences, and payment information.
Role-Based Access: Implement role-based access control for different types of users, such as renters, owners, and administrators.
Profile Management: Enable users to update their profiles, including contact information, rental history, and preferences.
Listing Management
Create Listings: Allow owners to create and manage rental listings, including item or property descriptions, photos, pricing, availability, and terms of rental.
Search and Filter: Provide search and filter functionality for users to find rental items or properties based on criteria such as location, price, and type.
Listing Reviews: Allow users to review and rate rental items or properties based on their experiences.
Booking and Reservation
Availability Checking: Provide real-time availability checking for rental items or properties.
Booking System: Allow users to book rental items or properties, including selecting rental dates, quantities, and confirming reservations.
Booking Confirmation: Send confirmation notifications and emails to users upon successful booking.
Payment Processing
Payment Integration: Integrate with payment gateways to facilitate online payments for rentals, including various payment methods (e.g., credit/debit cards, digital wallets).
Payment Security: Ensure secure handling of payment transactions and sensitive financial information.
Invoice Generation: Generate and send invoices for rental transactions, including details of the rental period, pricing, and payment instructions.
Rental Agreements and Documentation
Digital Agreements: Provide functionality for creating and signing digital rental agreements, including terms and conditions.
Document Storage: Allow users to upload and store relevant documents, such as identification, proof of insurance, and rental agreements.
Customer Support
Help Desk: Provide a help desk for users to seek assistance, report issues, and request support.
FAQs and Guides: Offer FAQs, user guides, and troubleshooting tips to help users navigate the system.
Inventory Management
Item Tracking: Allow owners to track the status and availability of their rental items or properties.
Maintenance Tracking: Manage and track maintenance schedules and repairs for rental items or properties.
Notifications and Alerts
Booking Reminders: Send reminders to users about upcoming bookings, due dates, and rental expirations.
Alerts: Notify users of important updates, such as changes to booking status, payment confirmations, or maintenance issues.
Reporting and Analytics
Rental Reports: Generate reports on rental activities, including occupancy rates, revenue, and booking trends.
User Analytics: Provide analytics on user interactions, booking history, and feedback.
Integration
Calendar Integration: Integrate with calendar systems to manage booking schedules and availability.
Third-Party Services: Allow integration with third-party services for additional functionalities, such as mapping or verification services.
Non-Functional Requirements
Performance
Response Time: Ensure fast response times for user interactions, such as searching for rentals, booking, and payment processing (e.g., under 2 seconds for most operations).
Scalability: The system should handle increasing numbers of users, listings, and transactions without performance degradation.
Reliability
Uptime: Ensure high system availability with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error handling and recovery mechanisms to manage system failures and ensure data integrity.
Security
Data Protection: Protect sensitive data, including personal information and payment details, through encryption and secure storage.
Authentication and Authorization: Use secure authentication methods and role-based access control to manage user permissions and protect data.
Compliance: Ensure compliance with relevant data protection and privacy regulations (e.g., GDPR, CCPA).
Usability
User Interface: Design an intuitive and user-friendly interface for browsing listings, booking rentals, and managing accounts.
Accessibility: Ensure the system is accessible to users with disabilities, following accessibility standards (e.g., WCAG).
Maintainability
Code Quality: Write high-quality, well-documented code to facilitate system maintenance and updates.
Documentation: Provide comprehensive documentation for users, administrators, and developers, including user guides, technical manuals, and troubleshooting guides.
Availability
Backup and Recovery: Implement regular data backups and establish procedures for data recovery in case of system failures or data loss.
Failover: Ensure the system has failover capabilities to switch to backup systems or servers if necessary.
Portability
Cross-Platform Compatibility: Ensure the system is compatible with various devices and operating systems used by users, including desktops, tablets, and mobile devices.
Supportability
Technical Support: Provide mechanisms for obtaining technical support and resolving issues, including help desks, online resources, and customer service.
Error Reporting: Include functionality for reporting issues or bugs and tracking their resolution.
