Functional requirements of Online Restaurant Reservation System with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Allow users (customers and restaurant staff) to create accounts using email, social media, or mobile numbers.
   • Profile Management: Users can manage and update their profiles, including personal details, contact information, and reservation history.
   • Role Management: Support different user roles with varying access levels (e.g., customer, restaurant manager, staff).
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2. Reservation Management:
   • Table Booking: Enable customers to book tables online, selecting date, time, number of guests, and special requests (e.g., dietary restrictions).
   • Availability Checking: Display real-time table availability to prevent overbooking.
   • Booking Confirmation: Send email/SMS confirmations to customers upon successful reservation.
   • Reservation Modification: Allow customers to modify or cancel reservations with appropriate notifications.
   • Waitlist Management: Provide functionality for customers to join a waitlist when no tables are available, and notify them when a table becomes free.
3. Menu Management:
   • Menu Display: Allow restaurants to display their menu online, including dishes, descriptions, prices, and images.
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   • Menu Updates: Enable restaurant staff to update the menu, including adding, removing, or modifying items and prices.
   • Special Offers: Manage and display special offers, promotions, or seasonal items.
4. Customer Interaction:
   • Feedback and Reviews: Allow customers to leave feedback and reviews about their dining experience.
   • Communication: Provide a messaging system for customers to communicate with the restaurant (e.g., to request special arrangements or inquire about menu items).
5. Table Management:
   • Seating Arrangement: Provide tools for restaurant staff to manage seating arrangements, including layout configuration and table status (e.g., occupied, available).
   • Real-Time Updates: Update table status in real-time to reflect current availability and occupancy.
6. Administrative Functions:
   • Dashboard: Provide a central dashboard for restaurant managers to view and manage reservations, table status, and customer interactions.
   • Reports: Generate reports on reservation statistics, customer preferences, and occupancy rates.
   • User Management: Admins can add, remove, or modify user accounts and roles.
7. Integration with External Systems:
   • Payment Integration: Optionally integrate with payment gateways for processing online payments or deposits (if required).
   • Calendar Integration: Allow synchronization with calendar systems (e.g., Google Calendar) for managing reservation schedules.
8. Notification System:
   • Reminders: Send reminders to customers about upcoming reservations and to restaurant staff about upcoming bookings.
   • Alerts: Notify restaurant staff about new reservations, cancellations, or modifications.
9. Accessibility and Usability:
   • Mobile-Friendly: Ensure the platform is responsive and accessible on various mobile devices and screen sizes.
   • User-Friendly Interface: Design an intuitive and easy-to-navigate interface for both customers and restaurant staff.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure fast load times for the platform, quick response times for reservation processing, and real-time updates.
   • Scalability: The system should handle increasing numbers of users, reservations, and table bookings without performance degradation.
2. Security:
   • Data Protection: Implement encryption and secure storage for sensitive user data, including personal and reservation information.
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   • Access Control: Enforce role-based access controls to prevent unauthorized access to data and system features.
   • Transaction Security: Securely handle all transactions and sensitive interactions, especially if payment processing is integrated.
3. Reliability:
   • Uptime: Aim for high availability with minimal downtime to ensure continuous access to the reservation system.
   • Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
4. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
5. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
6. Usability:
   • User Interface: Design an intuitive and user-friendly interface for customers to make reservations and for restaurant staff to manage bookings.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Regional Customization: Allow for region-specific content, compliance, and system configurations.
8. Analytics and Reporting:
   • Data Insights: Provide actionable insights into reservation trends, customer behavior, and table utilization.
   • Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.