Functional requirements of Restaurant Ordering System with non-functional
Functional Requirements for a Restaurant Ordering System
- User Authentication and Authorization:
- Customer: Ability to create accounts, log in, and manage personal profiles.
- Restaurant Staff: Secure login and role-based access for different functions (e.g., waitstaff, kitchen staff, managers).
- Admin: Full access for system configuration and management.
- Menu Management:
- Admin/Restaurant Staff: Add, update, and delete menu items, including details like name, description, price, and category.
- Support for special offers: Ability to manage promotions, discounts, and daily specials.
- Order Placement:
- Customers: Browse the menu, customize orders (e.g., special instructions, add-ons), and place orders.
- Support for various order types: Dine-in, takeout, delivery.
- Real-time order status updates: Notify customers of order status (e.g., preparing, out for delivery).
- Table Management:
- Restaurant Staff: Manage table assignments, reservations, and seating arrangements.
- Customers: Option to reserve tables in advance and view available time slots.
- Order Tracking and Management:
- Restaurant Staff: View and manage incoming orders, update order statuses, and handle special requests.
- Kitchen Staff: Access order details, update preparation status, and manage kitchen workflow.
- Payment Processing:
- Customers: Choose from various payment methods (e.g., credit/debit cards, mobile payments).
- Integration with payment gateways: Process payments securely and handle refunds if necessary.
- Customer Feedback and Ratings:
- Customers: Provide feedback and rate their dining experience.
- Restaurant Staff: View and manage customer reviews and feedback.
- Reporting and Analytics:
- Admin/Restaurant Managers: Generate reports on sales, order volumes, customer preferences, and inventory.
- Track performance metrics: Analyze data to make informed decisions and improve operations.
- Inventory Management:
- Restaurant Staff: Track inventory levels, manage stock, and reorder supplies.
- Alert system: Notify staff of low stock levels or expired items.
- Reservation Management:
- Customers: Book tables in advance and modify or cancel reservations.
- Restaurant Staff: View and manage reservations, including walk-ins and pre-booked tables.
- User Preferences and Customization:
- Customers: Save favorite orders, view order history, and set dietary preferences.
- Restaurant Staff: Customize interface based on role and operational needs.
- Integration with External Systems:
- POS Systems: Integrate with point-of-sale systems for order and payment processing.
- Delivery Platforms: Integration with delivery services for efficient order dispatch.
- Notifications and Alerts:
- Customers: Receive notifications for order status, special offers, and reservation confirmations.
- Restaurant Staff: Alerts for new orders, special requests, and inventory updates.
Non-Functional Requirements for a Restaurant Ordering System
- Performance:
- Ensure fast response times for menu browsing, order placement, and payment processing.
- Handle high volumes of simultaneous orders and customer interactions efficiently.
- Scalability:
- The system should scale to accommodate increasing numbers of orders, users, and menu items.
- Support both horizontal and vertical scaling as needed.
- Reliability:
- Ensure high availability with minimal downtime.
- Implement redundancy and failover mechanisms to maintain service continuity.
- Security:
- Use strong authentication and encryption to protect user data and financial transactions.
- Regularly update security measures to address vulnerabilities and protect against threats.
- Usability:
- Design an intuitive and user-friendly interface for customers, restaurant staff, and administrators.
- Provide clear instructions and support to facilitate smooth interactions.
- Maintainability:
- Design the system with modularity and clear documentation to facilitate maintenance and updates.
- Implement automated testing and monitoring to detect and resolve issues quickly.
- Interoperability:
- Ensure compatibility with external systems such as payment gateways, POS systems, and delivery platforms.
- Support standard data formats and communication protocols for seamless integration.
- Availability:
- The system should be available 24/7, with mechanisms to handle high traffic and system outages.
- Implement regular backups and disaster recovery procedures to ensure data integrity and system continuity.
- Compliance:
- Adhere to relevant data protection regulations (e.g., GDPR, CCPA) to ensure user privacy and security.
- Ensure compliance with local health and safety regulations related to food service.
- Accessibility:
- Design the system to be accessible to users with disabilities, following WCAG (Web Content Accessibility Guidelines).
- Ensure compatibility with assistive technologies and various devices.
- Localization and Internationalization:
- Support multiple languages and regional settings for a global user base.
- Allow customization of the interface and menu items based on regional preferences and legal requirements.
- Disaster Recovery:
- Implement a disaster recovery plan to restore system functionality in case of major failures or data loss.
- Regularly test and update recovery procedures to ensure effectiveness.
- Data Accuracy and Integrity:
- Ensure accurate and reliable data for menu items, orders, and financial transactions.
- Implement validation mechanisms to prevent and correct data errors, and perform regular audits to maintain data quality.