Functional requirements of Online Retail Store Management System with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Allow users to create accounts for customers, store administrators, and staff using email, social media, or mobile numbers.
   • Profile Management: Users can manage and update their profiles, including personal information, contact details, and preferences.
   • Role Management: Support different user roles with varying access levels and permissions (e.g., customer, admin, sales staff).
2. Product Management:
   • Product Listings: Enable the creation and management of product listings with details such as name, description, price, images, and categories.
   • Inventory Management: Track product stock levels, manage reordering, and update inventory quantities.
   • Product Variants: Support for different product variants (e.g., sizes, colors) and pricing.
   • Discounts and Promotions: Implement tools for setting up and managing discounts, promotions, and coupon codes.
3. Order Management:
   • Order Processing: Allow customers to place orders online, including managing order status (e.g., pending, processing, shipped, delivered).
   • Order Tracking: Provide customers with real-time tracking of their orders and shipping status.
   • Returns and Exchanges: Handle return and exchange requests, including processing refunds or replacements.
4. Customer Management:
   • Customer Accounts: Allow customers to create and manage their accounts, including viewing order history and managing addresses.
   • Customer Support: Provide tools for customer support, including live chat, email support, and a ticketing system for handling inquiries and issues.
5. Payment Processing:
   • Payment Integration: Integrate with payment gateways to support various payment methods (e.g., credit/debit cards, digital wallets, bank transfers).
   • Secure Transactions: Ensure secure processing of financial transactions and sensitive customer information.
6. Shipping and Fulfillment:
   • Shipping Options: Provide various shipping options and rates based on destination, weight, and delivery speed.
   • Shipping Integration: Integrate with shipping carriers for real-time shipping rates, label generation, and tracking.
   • Order Fulfillment: Manage order fulfillment processes, including picking, packing, and shipping.
7. Reporting and Analytics:
   • Sales Reports: Generate reports on sales performance, including total revenue, order volume, and best-selling products.
   • Customer Insights: Provide insights into customer behavior, including purchase patterns and demographics.
   • Inventory Reports: Track inventory levels, stock turnover rates, and reorder needs.
8. Content Management:
   • Website Content: Manage website content such as banners, promotions, blog posts, and other marketing materials.
   • SEO Management: Optimize product pages and content for search engines with SEO tools and features.
9. Admin Panel:
   • Dashboard: Provide a central dashboard for administrators to manage products, orders, customers, and reports.
   • System Configuration: Allow admins to configure system settings, including payment methods, shipping options, and tax settings.
   • User Management: Admins can add, remove, or modify user accounts and roles.
10. Integration with External Systems:
    • Third-Party Services: Optionally integrate with third-party services for additional features such as email marketing, analytics, and social media.
    • ERP Integration: Integrate with Enterprise Resource Planning (ERP) systems for seamless synchronization of inventory and financial data.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure fast load times for the platform, quick response times for order processing, and real-time updates.
   • Scalability: The system should handle increasing numbers of products, orders, and users without performance degradation.
2. Security:
   • Data Protection: Implement encryption and secure storage for sensitive user data, including personal and financial information.
   • Access Control: Enforce role-based access controls to prevent unauthorized access to data and system features.
   • Transaction Security: Securely handle all financial transactions and protect against fraud.
3. Reliability:
   • Uptime: Aim for high availability with minimal downtime to ensure continuous access to the online store.
   • Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
4. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
5. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
6. Usability:
   • User Interface: Design an intuitive and user-friendly interface for customers, administrators, and staff.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Regional Customization: Allow for region-specific content, tax calculations, and compliance with local regulations.
8. Analytics and Reporting:
   • Data Insights: Provide actionable insights into sales performance, customer behavior, and inventory management.
   • Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.