Functional requirements of Online Survey Management System with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Allow users to create and manage accounts using email, phone numbers, or single sign-on (SSO) integrations.
   • Profile Management: Users can update personal information, manage roles, and adjust account settings.
   • Role Management: Support different user roles with varying access levels and permissions (e.g., admin, survey creator, respondent).
2. Survey Creation and Design:
   • Survey Builder: Provide a user-friendly interface for creating surveys, including drag-and-drop functionality for adding questions.
   • Question Types: Support various question types such as multiple-choice, Likert scale, text input, ranking, and matrix questions.
   • Conditional Logic: Implement conditional logic to show or hide questions based on previous answers.
   • Survey Templates: Offer predefined templates for common survey types to streamline the creation process.
   • Customization: Allow customization of survey appearance, including themes, logos, and color schemes.
3. Survey Distribution:
   • Distribution Channels: Enable survey distribution via email, SMS, social media, or direct links.
   • Targeting: Allow targeting specific groups or segments based on criteria such as demographics or previous responses.
   • Reminder Notifications: Send automated reminders to respondents who have not yet completed the survey.
4. Response Collection and Management:
   • Response Tracking: Track and manage incoming survey responses in real-time.
   • Response Editing: Allow respondents to edit their responses within a specified time frame.
   • Data Validation: Implement validation checks to ensure responses are complete and adhere to survey requirements.
   • Response Anonymity: Provide options for anonymous response collection to encourage honest feedback.
5. Data Analysis and Reporting:
   • Real-Time Analytics: Offer real-time analytics on survey responses, including summary statistics and visualizations (e.g., charts, graphs).
   • Trend Analysis: Analyze trends over time to identify patterns and insights.
   • Custom Reports: Enable the creation and customization of reports based on specific criteria and needs.
   • Export Options: Provide options to export data in various formats (e.g., CSV, Excel, PDF) for further analysis.
6. Survey Management:
   • Survey Lifecycle: Manage the lifecycle of surveys, including creation, testing, distribution, and archiving.
   • Version Control: Support version control for surveys to manage updates and revisions.
   • Survey Scheduling: Allow scheduling of surveys for future distribution and set expiration dates.
7. Integration with External Systems:
   • CRM and Marketing Tools: Integrate with CRM systems and marketing platforms to import contacts and synchronize survey data.
   • Data Import/Export: Support data import from and export to external systems for seamless integration.
8. Security and Compliance:
   • Data Protection: Implement data protection measures in compliance with relevant regulations (e.g., GDPR, CCPA).
   • Access Control: Enforce role-based access controls to restrict access to survey data and system features.
   • Encryption: Ensure data is encrypted both in transit and at rest.
9. Feedback and Support:
   • Help Resources: Provide user guides, FAQs, and tutorials to assist users in creating and managing surveys.
   • Support: Offer support channels such as email, chat, or phone for user assistance.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure fast load times for the platform, quick response times for survey submissions, and real-time data processing.
   • Scalability: The system should handle increasing numbers of users, surveys, and responses without performance degradation.
2. Reliability:
   • Uptime: Aim for high availability with minimal downtime to ensure continuous access to the survey management system.
   • Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
3. Security:
   • Data Encryption: Implement encryption for sensitive data to protect user information and survey responses.
   • Authentication: Use secure authentication methods (e.g., two-factor authentication) to protect user accounts.
   • Access Control: Enforce role-based access controls to prevent unauthorized access to survey data and system features.
4. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
5. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
6. Usability:
   • User Interface: Design an intuitive and user-friendly interface for creating, managing, and analyzing surveys.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Regional Customization: Allow for region-specific content and compliance requirements.
8. Analytics and Reporting:
   • Data Insights: Provide actionable insights into survey responses, trends, and patterns.
   • Custom Reporting: Allow users to generate and customize reports based on specific criteria and needs.