Functional requirements of Online Ticket Reservation System with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Allow users to create and manage accounts using email, phone numbers, or social media logins.
   • Profile Management: Users can update personal information, manage preferences, and view booking history.
   • Role Management: Support different user roles with varying access levels (e.g., customer, administrator, event organizer).
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2. Search and Browse:
   • Search Functionality: Provide a search feature to find available tickets based on criteria such as event, date, location, and category.
   • Filters and Sorting: Implement filters and sorting options to help users narrow down their search results.
3. Ticket Booking:
   • Ticket Selection: Allow users to select tickets for specific events, dates, or travel routes.
   • Seat Selection: Provide an interactive seating map for events or transport to choose specific seats.
   • Booking Details: Collect booking details, including user information, ticket type, and quantity.
4. Payment Processing:
   • Payment Gateway Integration: Integrate with payment gateways to handle secure transactions for ticket purchases.
   • Payment Options: Support various payment methods such as credit/debit cards, digital wallets, and bank transfers.
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   • Payment Confirmation: Provide immediate confirmation of payment and booking with a digital receipt or confirmation email.
5. Booking Management:
   • View and Manage Bookings: Allow users to view and manage their bookings, including canceling or modifying reservations.
   • Booking History: Provide a history of past bookings and transactions for user reference.
6. Ticket Delivery:
   • E-Tickets: Generate and send electronic tickets via email or through the user’s account.
   • Print-At-Home: Allow users to print their tickets at home or save them on their mobile devices.
7. Notifications and Reminders:
   • Booking Confirmation: Send booking confirmation emails or SMS to users.
   • Event Reminders: Send reminders and updates about upcoming events or travel schedules.
   • Alerts for Changes: Notify users about any changes or cancellations related to their bookings.
8. Customer Support:
   • Support Channels: Provide support through channels such as email, chat, or phone for booking-related inquiries.
   • Help Resources: Offer FAQs, guides, and tutorials to assist users with common issues and questions.
9. Reporting and Analytics:
   • Sales Reporting: Generate reports on ticket sales, revenue, and booking trends.
   • User Analytics: Analyze user behavior, booking patterns, and preferences to improve the service.
10. Integration with External Systems:
    • Event Management Systems: Integrate with event management systems for real-time ticket availability and updates.
    • Travel and Transport Systems: Integrate with travel and transport systems for real-time availability and booking.
11. Security and Compliance:
    • Data Protection: Ensure secure handling and storage of user data and payment information in compliance with relevant regulations (e.g., GDPR, PCI DSS).
    • Access Control: Implement role-based access controls to restrict access to sensitive information and system features.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure fast load times for the platform, quick response times for searches, and smooth booking processes.
   • Scalability: The system should handle increasing numbers of users, bookings, and transactions without performance degradation.
2. Reliability:
   • Uptime: Aim for high availability with minimal downtime to ensure continuous access to the ticket reservation system.
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   • Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
3. Security:
   • Data Encryption: Implement encryption for sensitive data both in transit and at rest to protect user information and payment details.
   • Authentication: Use secure authentication methods (e.g., two-factor authentication) to protect user accounts and access.
   • Access Control: Enforce role-based access controls to prevent unauthorized access to booking data and system features.
4. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
5. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
6. Usability:
   • User Interface: Design an intuitive and user-friendly interface for searching, booking, and managing tickets.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Regional Customization: Allow for region-specific content, currency, and compliance requirements.
8. Analytics and Reporting:
   • Data Insights: Provide actionable insights into booking trends, sales performance, and user behavior.
   • Custom Reporting: Allow administrators to generate and customize reports based on specific criteria and needs.