User Registration & Authentication: Allow students and tutors to register, log in, and recover passwords. Support multi-factor authentication for added security.
Profile Management: Users should be able to create and update their profiles, including personal details, qualifications (for tutors), and learning goals (for students).
Role-Based Access Control: Define different roles (e.g., Student, Tutor, Admin) with specific permissions and access levels.
Tutor Search and Matching:
Search Functionality: Allow students to search for tutors based on criteria such as subject expertise, location, availability, and rating.
Advanced Filtering: Provide filtering options to narrow down search results, such as tutoring level (e.g., elementary, high school, college) and language.
Scheduling and Booking:
Session Scheduling: Enable tutors and students to schedule tutoring sessions based on availability.
Calendar Integration: Integrate with calendar systems (e.g., Google Calendar) to manage and sync tutoring schedules.
Booking Management: Allow users to book, reschedule, or cancel sessions, and send notifications for changes.
Payment Processing:
Secure Payments: Integrate with payment gateways to handle transactions securely, including credit/debit cards and other payment methods.
Payment History: Allow users to view their payment history, manage invoices, and download receipts.
Commission Management: Manage commissions or fees charged by the platform on tutor earnings.
Tutoring Sessions:
Session Delivery: Support various modes of tutoring, including video calls, chat, and file sharing.
Session Recording: Optionally record sessions for review or reference (with consent from all parties).
Interactive Tools: Provide tools for interactive learning, such as whiteboards, screen sharing, and document collaboration.
Ratings and Reviews:
Submit Reviews: Allow students to submit reviews and rate tutors based on their performance.
View Reviews: Display tutor ratings and reviews to help students make informed decisions.
Communication:
Messaging System: Provide an in-platform messaging system for students and tutors to communicate before and after sessions.
Notifications: Send notifications for session reminders, messages, and other important updates.
Admin Features:
User Management: Admins should be able to create, edit, and delete user accounts, and manage permissions.
Content Moderation: Monitor and moderate content, including tutor profiles and reviews, to ensure quality and compliance.
Analytics and Reporting: Provide tools for generating reports on user activity, session statistics, and financial transactions.
Content and Resources:
Learning Resources: Allow tutors to upload and share learning materials, such as lesson plans, exercises, and reference documents.
Resource Library: Maintain a library of resources that students and tutors can access.
Integration:
Third-Party Services: Integrate with third-party tools and services, such as video conferencing platforms (e.g., Zoom) and payment processors.
APIs: Provide APIs for integration with other educational tools or platforms.
Non-Functional Requirements
Performance:
Scalability: The system should handle increasing numbers of users, sessions, and data efficiently.
Response Time: Ensure quick response times for searches, bookings, and user interactions.
Reliability:
Availability: Achieve high availability with minimal downtime to ensure continuous access to the platform.
Fault Tolerance: Implement mechanisms to handle system failures and ensure continuous operation.
Security:
Data Encryption: Ensure encryption of data in transit and at rest to protect user information.
Access Control: Implement strong authentication and authorization mechanisms to safeguard user accounts and data.
Compliance: Adhere to relevant data protection regulations, such as GDPR or CCPA.
Usability:
User Interface: Design an intuitive and user-friendly interface for easy navigation and operation.
Accessibility: Ensure the platform is accessible to users with disabilities, following guidelines like WCAG.
Maintainability:
Code Quality: Maintain high code quality and follow best practices to facilitate updates and maintenance.
Documentation: Provide comprehensive documentation for users and developers, including user guides and API documentation.
Support:
Customer Service: Offer timely and effective customer support through various channels, such as live chat, email, and phone.
Help Center: Maintain a knowledge base or help center with FAQs, guides, and troubleshooting information.
Compatibility:
Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari).
Mobile Responsiveness: Design the platform to be fully functional on mobile devices, providing a seamless experience across platforms.
Backup and Recovery:
Regular Backups: Implement regular backups of data to prevent loss in case of system failures.
Recovery Procedures: Establish procedures for data recovery and system restoration.
Integration:
Interoperability: Ensure the system can integrate seamlessly with other educational tools and services.
API Flexibility: Provide flexible APIs to accommodate various integration needs.
Data Quality:
Accuracy: Ensure the accuracy and reliability of tutor profiles, session details, and user feedback.
Timeliness: Provide timely updates to reflect current availability, ratings, and other relevant information.
