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Functional Requirements
- User Registration and Authentication:
- Allow users to register as students, tutors, or administrators using email, social media, or third-party services.
- Provide secure login mechanisms, including options for multi-factor authentication (MFA).
- Support role-based access control to differentiate between students, tutors, and administrative functionalities.
- Profile Management:
- Enable users to create and manage profiles with personal information, qualifications, availability, and preferences.
- Allow students to search and filter tutors based on expertise, ratings, and availability.
- Provide options for tutors to showcase their skills, credentials, and past tutoring experience.
- Session Scheduling and Booking:
- Allow students to book tutoring sessions based on tutors’ availability, session length, and preferred times.
- Provide tutors with tools to manage their availability, set time slots, and accept or decline booking requests.
- Enable automated reminders and notifications for upcoming sessions and booking confirmations.
- Live Tutoring Sessions:
- Integrate video conferencing tools to support live tutoring sessions with features such as screen sharing, virtual whiteboards, and real-time chat.
- Allow tutors to share documents, presentations, and multimedia content during sessions.
- Provide recording options for sessions, with access controls for reviewing or sharing recordings later.
- Asynchronous Learning and Content Sharing:
- Allow tutors to upload and share pre-recorded video lessons, assignments, and other educational materials.
- Enable students to access and complete assignments at their own pace, with submission and feedback functionalities.
- Support discussion boards or messaging for asynchronous interactions and Q&A.
- Assessment and Feedback:
- Provide tools for tutors to create and manage quizzes, tests, and assignments with automated grading and feedback options.
- Allow students to receive feedback on their performance and progress.
- Enable tutors to track student performance and provide personalized guidance and improvement suggestions.
- Payment and Billing:
- Support integration with payment gateways for processing tuition fees, session payments, and subscriptions.
- Provide tools for managing billing, including invoicing, refunds, and payment history.
- Allow for different payment models, such as per-session payments, monthly subscriptions, or package deals.
- Ratings and Reviews:
- Allow students to rate and review tutors based on their experience and performance.
- Provide a review management system for tutors to respond to feedback and improve their services.
- Display ratings and reviews on tutor profiles to help students make informed choices.
- Notification and Alerts:
- Send automated notifications for booking confirmations, session reminders, payment confirmations, and feedback requests.
- Allow users to configure notification preferences, including email, SMS, and in-app alerts.
- Search and Filtering:
- Implement advanced search functionality to help students find tutors based on criteria such as subject, expertise, ratings, and availability.
- Provide filtering options to refine search results and view tutor profiles and session availability.
- Communication Tools:
- Provide messaging and communication tools for students and tutors to discuss session details, ask questions, and provide updates.
- Include features for private and group messaging, with options for file sharing and multimedia attachments.
- Progress Tracking and Reporting:
- Allow students to track their progress through sessions, assignments, and assessments.
- Provide tutors with analytics and reports on student performance, session attendance, and engagement levels.
- Enable administrators to generate reports on platform usage, tutor performance, and financial metrics.
- Integration with External Tools:
- Support integration with external tools such as calendar applications, document storage services, and learning management systems (LMS).
- Provide APIs for integrating with third-party applications and services for enhanced functionality and data synchronization.
- Multilingual Support:
- Support multiple languages for the platform interface, tutor profiles, and educational content.
- Allow tutors to offer sessions in different languages and provide translation tools if needed.
- Mobile Compatibility:
- Ensure the platform is fully functional on mobile devices, including smartphones and tablets.
- Provide a mobile app or a responsive web design to enable users to access tutoring services on the go.
- Security and Privacy:
- Implement robust encryption for data transmission and storage to protect user information and session content.
- Provide secure authentication and authorization mechanisms to prevent unauthorized access.
- Ensure compliance with data protection regulations and privacy standards.
Non-Functional Requirements
- Scalability:
- The platform should be able to handle a growing number of users, sessions, and interactions without performance issues.
- Support for scaling infrastructure to accommodate peak usage periods and increased demand.
- Performance:
- Ensure fast and responsive interactions, with quick loading times for content, video streaming, and session management.
- Optimize system performance to handle concurrent users and real-time communication efficiently.
- Reliability and Availability:
- Ensure high availability with minimal downtime, supported by redundancy and failover mechanisms.
- Implement regular backups and disaster recovery procedures to maintain service continuity.
- Usability:
- The user interface should be intuitive and user-friendly, accommodating users with varying levels of technical expertise.
- Provide a consistent and seamless user experience across different devices and platforms.
- Interoperability:
- The platform should integrate seamlessly with third-party tools, payment gateways, and external systems.
- Support standard APIs and data formats for interoperability and data exchange.
- Maintainability:
- Ensure the platform is easy to maintain, with clear documentation, modular design, and support for regular updates and bug fixes.
- Implement automated monitoring and logging to identify and address issues promptly.
- Compliance:
- Ensure the platform complies with relevant regulations and standards, such as data protection laws (e.g., GDPR) and educational standards.
- Provide features to support auditing, data retention, and regulatory reporting requirements.
- Data Integrity and Accuracy:
- Ensure that all data collected and processed by the system is accurate, consistent, and up-to-date.
- Implement validation checks and data integrity mechanisms to prevent errors and data corruption.
- Localization and Internationalization:
- Support multiple languages and regional settings to cater to a global user base.
- Allow easy adaptation of the platform to meet local regulations and cultural practices.
- Accessibility:
- Ensure that the platform is accessible to users with disabilities, following web accessibility standards (e.g., WCAG).
- Provide features such as screen reader compatibility, keyboard navigation, and adjustable text sizes.
- Privacy and Data Ownership:
- Ensure that users retain ownership of their data and can easily control, access, and delete their information.
- Provide transparency regarding data usage, sharing, and storage practices, with clear consent mechanisms.
