Registration & Authentication: Allow patients to register, log in, and recover passwords. Support multi-factor authentication for added security.
Profile Management: Enable patients to create and manage their profiles, including personal details, medical history, and insurance information.
Medical Records: Maintain comprehensive electronic medical records (EMR) for each patient, including diagnoses, treatment plans, medications, and lab results.
Appointment Scheduling:
Appointment Booking: Allow patients to schedule, reschedule, and cancel appointments with healthcare providers.
Provider Availability: Display healthcare provider availability, including time slots and scheduling conflicts.
Appointment Reminders: Send reminders and notifications to patients and providers about upcoming appointments.
Clinical Documentation:
Notes and Observations: Enable healthcare providers to document patient visits, including clinical notes, observations, and treatment plans.
Prescriptions: Allow providers to create, manage, and electronically send prescriptions to pharmacies.
Patient Communication:
Messaging System: Provide a secure messaging system for communication between patients and healthcare providers.
Alerts and Notifications: Send alerts for appointment reminders, test results, and health-related updates.
Billing and Insurance:
Billing Management: Handle billing for services, including generating invoices, processing payments, and managing patient accounts.
Insurance Claims: Manage insurance claims, including submission, tracking, and resolution of claims.
Medication Management:
Medication Tracking: Track patient medications, including dosage, frequency, and administration history.
Drug Interaction Alerts: Provide alerts for potential drug interactions based on patient medication lists.
Lab and Diagnostic Test Management:
Test Orders: Allow healthcare providers to order lab tests and diagnostic procedures.
Results Management: Receive, review, and document lab results and diagnostic findings.
Reporting and Analytics:
Patient Reports: Generate reports on patient health, treatment progress, and visit history.
Operational Reports: Provide reports on system usage, appointment statistics, and financial metrics.
Admin Features:
User Management: Allow administrators to manage user accounts, roles, and permissions.
System Configuration: Enable configuration of system settings, including user roles, access controls, and notification preferences.
Audit Trails: Maintain audit trails of user activities, data changes, and system access.
Integration:
EHR/EMR Integration: Integrate with existing Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems.
Payment Gateways: Integrate with payment gateways for processing patient payments.
Third-Party Services: Provide APIs for integration with third-party services, such as pharmacies, labs, or insurance companies.
Non-Functional Requirements
Performance:
Scalability: Ensure the system can handle an increasing number of users, patient records, and transactions efficiently.
Response Time: Maintain quick response times for patient data retrieval, appointment scheduling, and document processing.
Reliability:
High Availability: Achieve high availability with minimal downtime to ensure continuous access to the system.
Fault Tolerance: Implement fault tolerance mechanisms to handle system failures and ensure uninterrupted service.
Security:
Data Encryption: Ensure encryption of data in transit and at rest to protect sensitive patient information and health records.
Access Control: Implement strong authentication and authorization mechanisms to safeguard user accounts and data.
Compliance: Adhere to relevant regulations, such as HIPAA (Health Insurance Portability and Accountability Act) or GDPR (General Data Protection Regulation), to ensure data privacy and security.
Usability:
User Interface: Design an intuitive and user-friendly interface for ease of navigation and operation by patients and healthcare providers.
Accessibility: Ensure the system is accessible to users with disabilities, following guidelines such as WCAG (Web Content Accessibility Guidelines).
Maintainability:
Code Quality: Maintain high code quality and follow best practices to facilitate updates and maintenance.
Documentation: Provide comprehensive documentation for users and developers, including user manuals, API documentation, and system documentation.
Support:
Customer Service: Offer timely and effective support through various channels, such as live chat, email, and phone.
Help Center: Maintain a knowledge base or help center with FAQs, guides, and troubleshooting information.
Compatibility:
Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari).
Mobile Responsiveness: Design the system to be fully functional on mobile devices, providing a seamless experience across platforms.
Backup and Recovery:
Regular Backups: Implement regular backups of data, including patient records, appointment schedules, and billing information, to prevent loss in case of system failures.
Recovery Procedures: Establish procedures for data recovery and system restoration to handle data loss or corruption.
Integration:
Interoperability: Ensure the system can integrate seamlessly with other healthcare systems and services, such as EHR/EMR systems and third-party applications.
API Flexibility: Provide flexible APIs to accommodate various integration needs with external systems.
Data Quality:
Accuracy: Ensure the accuracy and reliability of patient data, clinical documentation, and billing information.
Timeliness: Provide timely updates to reflect current patient information, appointment statuses, and medical records.
