Functional requirements of Personalized Gift Store Management System with non-functional
Projects Inventory
Functional Requirements
User Management:
Registration & Authentication: Allow customers and store administrators to create accounts, log in, and recover passwords. Support multi-factor authentication for added security.
Profile Management: Enable users to manage their profiles, including personal details, shipping addresses, and payment methods.
Product Management:
Product Catalog: Maintain a catalog of personalized gifts, including product details, customization options, prices, and images.
Product Customization: Allow customers to customize products with personal messages, names, or other personalized features.
Order Management:
Order Placement: Enable customers to place orders for personalized gifts, including selection of customization options.
Order Tracking: Allow customers to track the status of their orders (e.g., processing, shipped, delivered).
Order History: Provide customers with access to their order history and previous purchases.
Payment Processing:
Payment Integration: Integrate with payment gateways to process payments securely.
Payment Methods: Support various payment methods, including credit/debit cards, digital wallets, and bank transfers.
Order Confirmation: Send order confirmations and receipts to customers via email or SMS.
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Customer Service:
Support Tickets: Provide a system for customers to submit support tickets or inquiries.
Live Chat: Offer live chat support for real-time customer assistance.
Returns and Exchanges: Manage requests for returns and exchanges, including processing and tracking.
Promotions and Discounts:
Discount Codes: Allow customers to apply discount codes or vouchers to their orders.
Promotional Campaigns: Create and manage promotional campaigns, such as seasonal sales or special offers.
Reporting and Analytics:
Sales Reports: Generate reports on sales performance, including total sales, revenue, and popular products.
Customer Insights: Provide analytics on customer behavior, including purchase patterns and preferences.
Inventory Reports: Track inventory levels, including low-stock alerts and inventory turnover.
Admin Features:
User Management: Allow administrators to manage user accounts, roles, and permissions.
System Configuration: Enable configuration of system settings, including payment options, tax rates, and shipping methods.
Audit Trails: Maintain audit trails of user activities, data changes, and system access.
Product Reviews and Ratings:
Customer Reviews: Allow customers to leave reviews and ratings for products they have purchased.
Review Moderation: Implement moderation features to review and approve customer reviews before they are published.
Shipping and Delivery:
Shipping Options: Provide various shipping options, including standard and expedited delivery.
Shipping Tracking: Allow customers to track their shipments and view delivery status.
Non-Functional Requirements
Performance:
Scalability: Ensure the system can handle an increasing number of products, orders, and users efficiently.
Response Time: Maintain quick response times for product searches, order placements, and customer interactions.
Reliability:
High Availability: Achieve high availability with minimal downtime to ensure continuous access to the store.
Fault Tolerance: Implement mechanisms to handle system failures and ensure uninterrupted service.
Security:
Data Encryption: Ensure encryption of sensitive data, such as payment information and personal details, both in transit and at rest.
Access Control: Implement strong authentication and authorization mechanisms to protect user accounts and data.
Compliance: Adhere to relevant regulations, such as PCI-DSS (Payment Card Industry Data Security Standard) for payment processing.
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Usability:
User Interface: Design an intuitive and user-friendly interface for easy navigation, product selection, and order management.
Accessibility: Ensure the system is accessible to users with disabilities, following guidelines such as WCAG (Web Content Accessibility Guidelines).
Maintainability:
Code Quality: Maintain high code quality and follow best practices to facilitate updates and maintenance.
Documentation: Provide comprehensive documentation for users and developers, including user manuals, API documentation, and system guides.
Support:
Customer Service: Offer timely and effective support through various channels, such as live chat, email, and phone.
Help Center: Maintain a knowledge base or help center with FAQs, guides, and troubleshooting information.
Compatibility:
Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari).
Mobile Responsiveness: Design the system to be fully functional on mobile devices, providing a seamless experience across platforms.
Backup and Recovery:
Regular Backups: Implement regular backups of data, including product information, order details, and customer data, to prevent loss.
Recovery Procedures: Establish procedures for data recovery and system restoration to handle data loss or corruption.
Integration:
Interoperability: Ensure the system can integrate seamlessly with other systems, such as ERP (Enterprise Resource Planning) systems, CRM (Customer Relationship Management) tools, and marketing platforms.
API Flexibility: Provide flexible APIs to accommodate various integration needs with external systems.
Data Quality:
Accuracy: Ensure the accuracy and reliability of product information, order details, and customer data.
Timeliness: Provide timely updates to reflect current product availability, pricing, and order status.