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Functional Requirements
- User Authentication and Authorization
- Allow users to create accounts and log in securely.
- Different roles (e.g., shop owner, staff, customers) should have access to specific features based on their roles.
- Pet Inventory Management
- Add, update, and delete pet records including details like breed, age, and health status.
- Track pet availability and manage pet profiles.
- Maintain records of pet purchases, adoptions, and returns.
- Product Management
- Manage inventory of pet supplies (e.g., food, toys, accessories).
- Update product details, including pricing, stock levels, and descriptions.
- Track product sales and manage supplier information.
- Sales and Transactions
- Process sales transactions for pets and pet supplies.
- Generate receipts and invoices for purchases.
- Handle different payment methods and integrate with payment gateways.
- Customer Management
- Maintain customer profiles, including contact information and purchase history.
- Track customer interactions and manage loyalty programs or discounts.
- Provide customers with access to their order history and account details.
- Appointment and Service Scheduling
- Schedule appointments for pet grooming, veterinary services, or training sessions.
- Manage service bookings and track appointment history.
- Send reminders and confirmations to customers.
- Adoption and Purchase Tracking
- Track pet adoptions and sales, including customer details and transaction records.
- Manage paperwork and agreements related to pet adoption or purchase.
- Inventory and Stock Management
- Monitor stock levels for pets and supplies.
- Generate alerts for low stock levels and manage reordering.
- Track inventory movements and update stock records.
- Reporting and Analytics
- Generate reports on sales, inventory levels, customer activity, and financial performance.
- Provide analytics to support decision-making and business strategy.
- Notifications and Alerts
- Send notifications for upcoming appointments, stock levels, and promotional offers.
- Alert staff and customers about important events or changes.
- Compliance and Documentation
- Maintain records in compliance with regulatory requirements for pet sales and care.
- Generate and store necessary documentation for audits and inspections.
Non-Functional Requirements
- Performance
- Ensure quick response times for user interactions and transactions.
- Handle multiple concurrent users and high volumes of data efficiently.
- Scalability
- The system should scale with the growth of the pet shop, including increasing inventory and customer base.
- Support expansion to multiple locations if necessary.
- Reliability
- Ensure high availability with minimal downtime.
- Implement backup and recovery procedures to protect data.
- Security
- Protect sensitive customer and pet data with encryption and secure access controls.
- Ensure compliance with data protection regulations (e.g., GDPR, CCPA).
- Usability
- Provide an intuitive and user-friendly interface for staff and customers.
- Ensure ease of navigation and accessibility features.
- Maintainability
- Design the system for easy updates and maintenance.
- Provide clear documentation for system administrators and developers.
- Compatibility
- Ensure compatibility with various devices and operating systems (e.g., desktop, mobile).
- Integrate with other systems if needed (e.g., accounting software).
- Data Integrity
- Ensure the accuracy and consistency of pet, product, and customer data across the system.
- Implement validation checks and error-handling mechanisms.
- Support and Documentation
- Provide user manuals, help guides, and support resources for troubleshooting.
- Offer technical support for system maintenance and issues.
- Auditability
- Maintain logs of user interactions, system changes, and transactions for auditing purposes.
- Provide audit trails for inventory management, sales, and customer interactions.
