Functional requirements of Pharmacy Management System with non-functional

Functional Requirements

1. User Management:
   • User Registration and Login:
     • Allow pharmacists, pharmacy staff, and administrators to create accounts, log in, and manage profiles.
     • Provide role-based access control with different permissions for pharmacists, staff, and administrators.
   • User Profile Management:
     • Manage user profiles, including contact information, roles, and access rights.
2. Inventory Management:
   • Stock Management:
     • Track medication stock levels, including quantities, expiration dates, and batch numbers.
   • Automated Reordering:
     • Generate purchase orders for low-stock items based on predefined thresholds.
   • Supplier Management:
     • Manage supplier information and track orders and deliveries from suppliers.
   • Barcode/RFID Integration:
     • Use barcode or RFID technology for tracking medications and managing stock.
3. Prescription Management:
   • Prescription Processing:
     • Allow for the input and processing of prescription orders, including medication details and dosage instructions.
   • Prescription Verification:
     • Verify prescriptions for accuracy, including drug interactions and dosage calculations.
   • Electronic Prescriptions:
     • Support electronic prescriptions sent directly from healthcare providers.
   • Prescription History:
     • Maintain a history of all prescriptions filled for each customer.
4. Billing and Payments:
   • Invoice Generation:
     • Generate invoices for prescriptions and over-the-counter (OTC) purchases.
   • Payment Processing:
     • Support multiple payment methods, including cash, credit/debit cards, and insurance claims.
   • Insurance Integration:
     • Process insurance claims and manage reimbursement details.
   • Receipts and Refunds:
     • Provide receipts for transactions and manage refund requests.
5. Customer Management:
   • Customer Profiles:
     • Create and manage customer profiles with personal details, medication history, and contact information.
   • Loyalty Programs:
     • Implement loyalty programs or reward systems for frequent customers.
   • Communication:
     • Send notifications or reminders for prescription refills, health tips, or special offers.
6. Medication Management:
   • Medication Information:
     • Maintain a comprehensive database of medications, including drug information, usage guidelines, and potential side effects.
   • Drug Interactions:
     • Check for and alert users to potential drug interactions or contraindications.
   • Medication Expiry Tracking:
     • Track and manage medication expiration dates to ensure safe dispensing.
7. Reporting and Analytics:
   • Sales Reports:
     • Generate reports on sales, revenue, and inventory turnover.
   • Prescription Reports:
     • Provide reports on prescription volumes, medication usage, and customer demographics.
   • Inventory Reports:
     • Track inventory levels, reorder points, and stock discrepancies.
8. Compliance and Security:
   • Regulatory Compliance:
     • Ensure compliance with pharmacy regulations and standards, including medication handling and privacy laws.
   • Data Security:
     • Implement measures to protect sensitive data, including encryption and secure access controls.
   • Audit Trails:
     • Maintain detailed logs of significant actions (e.g., prescription processing, inventory changes) for audit purposes.
9. Integration with External Systems:
   • Electronic Health Records (EHR) Integration:
     • Integrate with EHR systems to receive and process electronic prescriptions.
   • Insurance Systems Integration:
     • Connect with insurance systems for claim processing and verification.
10. Mobile and Web Access:
    • Responsive Design:
      • Ensure the system is accessible and functional on various devices, including desktops, tablets, and smartphones.
    • Mobile App:
      • Provide a mobile application for pharmacy staff to access and manage pharmacy operations on the go.
11. Customer Service:
    • Helpdesk:
      • Provide a helpdesk system for customers to submit inquiries, track their status, and receive assistance.
    • Live Chat:
      • Implement a live chat feature for real-time support.
12. Inventory Audits:
    • Regular Audits:
      • Support regular inventory audits to reconcile physical stock with system records and identify discrepancies.

Non-Functional Requirements

1. Performance:
   • The system should handle a large number of transactions, especially during peak times.
   • Response times for critical operations (e.g., prescription processing, billing) should be under 2-3 seconds.
2. Scalability:
   • The system should be scalable to accommodate growing numbers of prescriptions, inventory items, and customers.
   • Support for cloud-based infrastructure to enable scalability and high availability.
3. Reliability:
   • Ensure an uptime of at least 99.9% to support continuous pharmacy operations.
   • Implement redundancy and failover mechanisms to ensure system availability even during hardware failures or network issues.
4. Security:
   • Implement robust security measures, including data encryption, secure authentication, and regular security audits.
   • Ensure compliance with data protection regulations (e.g., HIPAA, GDPR) to protect sensitive health information.
5. Usability:
   • Provide an intuitive user interface that is easy to navigate for pharmacy staff, administrators, and customers.
   • Ensure a consistent user experience across all devices, including desktops, tablets, and mobile devices.
   • Include help documentation, FAQs, and customer support features.
6. Maintainability:
   • The system should be modular, allowing for easy updates, maintenance, and integration of new features.
   • Ensure that the codebase is well-documented to facilitate future development and troubleshooting.
7. Compliance:
   • Ensure the system complies with relevant pharmacy regulations, including medication handling and privacy laws.
   • Implement features that allow users to manage data access, consent, and deletion requests.
8. Availability:
   • The system should be available 24/7 with minimal planned downtime for maintenance.
   • Use load balancing and other techniques to ensure consistent performance even during peak usage.
9. Interoperability:
   • The system should integrate seamlessly with external systems, such as EHR systems and insurance systems.
   • Support standard data formats (e.g., XML, JSON) for importing and exporting data.
10. Data Integrity:
    • Ensure the accuracy and consistency of data across the system, particularly for prescriptions, inventory, and customer information.
    • Implement transaction management to maintain data integrity during concurrent operations.
11. Response Time:
    • Critical operations like prescription processing, inventory updates, and billing should complete within 2-3 seconds.
    • More complex tasks, such as report generation or bulk data processing, should complete within 5-10 seconds.
12. Auditability:
    • Maintain detailed logs of all significant actions (e.g., prescription processing, inventory changes) for audit purposes.
    • Provide audit trails for monitoring user activities and ensuring compliance with regulatory standards.