Functional requirements of Rental Car Management System with non-functional

Functional Requirements for a Rental Car Management System

1. User Authentication and Authorization:
   • Users (customers, rental agents, and administrators) should be able to create accounts, log in, and manage their profiles.
   • Role-based access control to manage permissions for different user types.
2. Vehicle Management:
   • Ability to add, edit, and manage vehicle listings, including details like make, model, year, registration, rental rate, and availability.
   • Support for categorizing vehicles (e.g., economy, luxury, SUV) and managing vehicle status (e.g., available, rented, under maintenance).
3. Booking and Reservation:
   • Allow customers to search for and book vehicles based on criteria such as location, vehicle type, rental dates, and price.
   • Provide a booking confirmation system and manage reservation details, including pickup and drop-off locations.
4. Rental Agreements:
   • Create, store, and manage rental agreements, including terms, rental rates, and insurance options.
   • Support for electronic signatures and document storage.
5. Payment Processing:
   • Enable online payment for rental charges via various methods (e.g., credit/debit cards, digital wallets).
   • Handle payment processing, generate invoices, and track payment status.
6. Vehicle Check-In and Check-Out:
   • Manage vehicle check-in and check-out processes, including recording vehicle condition, mileage, and fuel level.
   • Provide tools for inspecting and documenting vehicle condition upon return.
7. Maintenance and Service Management:
   • Track and schedule regular maintenance and servicing for vehicles.
   • Manage service records and repair requests.
8. Customer Management:
   • Create and manage customer profiles, including contact details, rental history, and preferences.
   • Track customer feedback and complaints.
9. Reporting and Analytics:
   • Generate reports on rental performance, vehicle utilization, revenue, and customer activity.
   • Provide analytical tools to track key metrics and make informed business decisions.
10. Communication and Notifications:
    • Send notifications and reminders for upcoming bookings, vehicle return dates, and maintenance schedules.
    • Provide a messaging system for communication between customers and rental agents.
11. Integration with External Systems:
    • Integration with payment gateways, GPS tracking systems, and insurance providers.
    • Support for integrating with external booking platforms and reservation systems.
12. User Preferences and Customization:
    • Allow users to set preferences for notifications, payment methods, and booking options.
    • Customize dashboards and user interfaces based on roles and preferences.
13. Admin Management:
    • Admin interface for managing system settings, user roles, and overall system administration.
    • Tools for managing vehicle inventory, booking rules, and operational configurations.

Non-Functional Requirements for a Rental Car Management System

1. Performance:
   • The system should provide fast response times for vehicle searches, booking processes, and payment transactions.
   • Ensure efficient handling of high volumes of data and concurrent user access.
2. Scalability:
   • The system should be scalable to accommodate increasing numbers of vehicles, bookings, and users.
   • Support for scaling both backend infrastructure and user-facing applications.
3. Reliability:
   • Ensure high availability of the system with minimal downtime.
   • Implement redundancy and failover mechanisms to maintain system reliability.
4. Security:
   • Implement strong authentication and encryption to protect user data and financial transactions.
   • Regularly update security measures to address vulnerabilities and protect against threats.
5. Usability:
   • The user interface should be intuitive and easy to navigate for customers, rental agents, and administrators.
   • Provide clear instructions and support to ensure effective use of the system.
6. Maintainability:
   • The system should be designed with modularity and clear documentation to facilitate maintenance and updates.
   • Implement automated testing and monitoring to identify and resolve issues promptly.
7. Interoperability:
   • Ensure compatibility with external systems such as payment gateways, GPS tracking services, and insurance providers.
   • Support standard data formats and communication protocols for seamless integration.
8. Availability:
   • The system should be available 24/7, with mechanisms to handle high traffic and system outages.
   • Implement regular backups and recovery procedures to ensure data integrity and system continuity.
9. Compliance:
   • Adhere to relevant data protection regulations (e.g., GDPR, CCPA) to ensure the privacy and security of user information.
   • Ensure compliance with local rental regulations and industry standards.
10. Accessibility:
    • Design the system to be accessible to users with disabilities, following WCAG (Web Content Accessibility Guidelines).
    • Ensure compatibility with assistive technologies and various devices.
11. Localization and Internationalization:
    • Support multiple languages and regional settings for a global user base.
    • Allow for customization of settings based on regional preferences and rental regulations.
12. Disaster Recovery:
    • Implement a disaster recovery plan to restore system functionality in case of major failures or data loss.
    • Regularly test and update recovery procedures to ensure effectiveness.
13. Data Accuracy and Integrity:
    • Ensure the accuracy and reliability of data related to vehicle status, bookings, and financial transactions.
    • Implement validation mechanisms to prevent and correct data errors, and perform regular audits to maintain data quality.