Functional requirements of Restaurant Management System with non-functional

Functional Requirements

1. Customer Management:
   • Customer Profiles: Maintain records of customer details, including contact information and dining preferences.
   • Reservation Management: Allow customers to make, modify, or cancel reservations. Include features for managing table availability and waitlists.
   • Loyalty Programs: Implement loyalty programs or rewards systems to track and manage customer points, discounts, and special offers.
2. Menu Management:
   • Menu Creation: Create and update digital menus, including food and drink items, prices, and descriptions.
   • Menu Categories: Organize menu items into categories (e.g., appetizers, main courses, desserts) for easy navigation.
   • Specials and Promotions: Manage daily specials, seasonal promotions, and limited-time offers.
3. Order Management:
   • Order Taking: Enable staff to take orders from customers, including dine-in, takeout, and delivery orders.
   • Order Processing: Manage order preparation, tracking, and status updates. Allow for modifications or cancellations as needed.
   • Kitchen Display: Provide a system for kitchen staff to view and manage incoming orders in real time.
4. Table Management:
   • Table Allocation: Manage table assignments, including seating arrangements and table status (e.g., occupied, reserved, available).
   • Table Layout: Visualize and manage the restaurant’s floor plan, including table placement and layout adjustments.
5. Billing and Payments:
   • Bill Generation: Generate itemized bills for customers, including taxes, tips, and discounts.
   • Payment Processing: Support various payment methods, including cash, credit/debit cards, mobile payments, and digital wallets.
   • Receipt Management: Provide electronic or printed receipts for transactions and manage refund requests if needed.
6. Inventory Management:
   • Stock Tracking: Track inventory levels for food, beverages, and supplies. Manage stock levels, reorder points, and inventory adjustments.
   • Supplier Management: Manage supplier information, orders, and deliveries. Track supplier performance and pricing.
   • Waste Management: Monitor and record food waste to help with inventory management and reduce costs.
7. Staff Management:
   • Employee Scheduling: Create and manage staff schedules, including shifts, time-off requests, and availability.
   • Role Assignment: Assign roles and responsibilities to staff members (e.g., servers, chefs, managers) and manage permissions.
   • Attendance Tracking: Record and track employee attendance, including clock-in/clock-out times and breaks.
8. Reporting and Analytics:
   • Sales Reports: Generate reports on sales performance, including daily, weekly, and monthly sales data.
   • Customer Insights: Analyze customer preferences, feedback, and dining habits to improve service and menu offerings.
   • Inventory Reports: Track inventory usage, stock levels, and cost of goods sold.
9. Customer Feedback:
   • Feedback Collection: Allow customers to provide feedback or ratings on their dining experience through digital forms or surveys.
   • Feedback Management: Review and manage customer feedback to address concerns and improve service quality.
10. System Integration:
    • POS Integration: Integrate with Point of Sale (POS) systems for seamless transaction processing and order management.
    • Third-Party Services: Integrate with third-party services for online ordering, delivery management, or reservations.

Non-Functional Requirements

1. Performance:
   • Response Time: Ensure the system provides fast response times for order processing, billing, and other critical operations.
   • Scalability: The system should handle increased numbers of transactions, orders, and customers as the restaurant grows.
2. Reliability:
   • Availability: Maintain high system availability with minimal downtime to ensure continuous operation during restaurant hours.
   • Fault Tolerance: Implement mechanisms to handle system failures and ensure continuity of operations.
3. Usability:
   • User Interface: Design an intuitive and user-friendly interface for restaurant staff and managers to perform their tasks efficiently.
   • Training: Provide training resources or support to help staff learn how to use the system effectively.
4. Security:
   • Data Protection: Protect sensitive customer and financial data with encryption and secure storage.
   • Authentication and Authorization: Implement robust authentication methods and role-based access controls to safeguard the system.
   • Compliance: Adhere to relevant data protection regulations (e.g., GDPR, CCPA) and industry standards.
5. Maintainability:
   • Code Quality: Ensure high-quality, well-documented code to facilitate maintenance, updates, and troubleshooting.
   • System Updates: Support regular updates and patches to address bugs, improve functionality, and enhance security.
6. Compatibility:
   • Cross-Platform Support: Ensure the system is compatible with various operating systems and devices (e.g., tablets, desktops).
   • Browser Compatibility: Ensure the web-based interface works across major web browsers (e.g., Chrome, Firefox, Safari).
7. Backup and Recovery:
   • Data Backup: Implement regular backups of system data to prevent loss and ensure data integrity.
   • Disaster Recovery: Develop a disaster recovery plan to restore operations and data quickly in case of major disruptions.
8. Legal and Compliance:
   • Privacy Policy: Clearly state privacy policies and terms of service to comply with legal requirements and build user trust.
   • Regulatory Compliance: Ensure the system complies with health and safety regulations, labor laws, and other relevant standards.