Account Creation and Login: Allow customers and restaurant staff to create accounts, log in securely, and manage their profiles.
Role-Based Access Control: Implement role-based access control to differentiate permissions and access levels for customers, restaurant staff, and administrators.
Profile Management: Enable users to update their personal details, contact information, and reservation preferences.
Reservation Management
Table Booking: Allow customers to search for available tables and make reservations, specifying date, time, number of guests, and special requests.
Booking Confirmation: Send confirmation emails or SMS messages to customers upon successful reservation.
Modification and Cancellation: Allow customers to modify or cancel their reservations, with options for rescheduling or changing the number of guests.
Availability Management
Real-Time Availability: Display real-time availability of tables based on current bookings and restaurant capacity.
Table Configuration: Enable restaurant staff to configure table arrangements, including table sizes and seating capacities.
Customer Management
Customer Profiles: Maintain customer profiles with booking history, preferences, and special requests.
Loyalty Program: Implement a loyalty program to reward frequent customers with discounts, special offers, or other benefits.
Notifications and Alerts
Reservation Reminders: Send reminders to customers about upcoming reservations via email or SMS.
Staff Alerts: Notify restaurant staff of new, modified, or canceled reservations, and alert them to special requests or VIP guests.
Reporting and Analytics
Reservation Reports: Generate reports on reservation statistics, including booking trends, peak times, and no-show rates.
Revenue Reports: Track revenue from reservations and analyze financial performance.
Customer Insights: Provide insights into customer preferences and behavior based on reservation history.
Integration
Calendar Integration: Sync with calendar systems (e.g., Google Calendar) to manage reservations and avoid double bookings.
Payment Integration: Integrate with payment gateways for handling deposit payments or pre-authorizations if required.
Table Management
Seating Plan: Provide a visual seating plan of the restaurant, allowing staff to manage and assign tables.
Waitlist Management: Allow customers to join a waitlist if no tables are available and notify them when a table becomes free.
Special Requests and Customization
Special Requests: Allow customers to specify special requests, such as dietary restrictions, wheelchair access, or celebratory arrangements.
Customizable Options: Provide options for customizing reservations, such as setting up decorations for special occasions or arranging specific table setups.
Accessibility and User Experience
User Interface: Design an intuitive and user-friendly interface for both customers and restaurant staff, including easy navigation and clear instructions.
Mobile Compatibility: Ensure the system is accessible and functional on mobile devices, allowing customers to make reservations on the go.
Non-Functional Requirements
Performance
Response Time: Ensure fast response times for reservation searches, bookings, and updates (e.g., under 2 seconds for most operations).
Scalability: The system should handle increasing numbers of reservations, users, and concurrent sessions without performance degradation.
Reliability
Uptime: Ensure high system availability with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error handling and recovery mechanisms to manage system failures and ensure smooth operation.
Security
Data Encryption: Encrypt sensitive data, including user information and payment details, both in transit and at rest.
Authentication and Authorization: Use secure authentication methods and role-based access control to protect user accounts and reservation data.
Data Protection: Ensure compliance with data protection regulations (e.g., GDPR, CCPA) to safeguard user privacy.
Usability
User Interface: Design an intuitive and user-friendly interface for making, managing, and viewing reservations.
Accessibility: Ensure the system is accessible to users with disabilities, following accessibility standards (e.g., WCAG).
Maintainability
Code Quality: Write high-quality, well-documented code to facilitate system maintenance and updates.
Documentation: Provide comprehensive documentation for users, administrators, and developers, including user guides, technical manuals, and troubleshooting guides.
Availability
Backup and Recovery: Implement regular data backups and establish procedures for data recovery in case of system failures or data loss.
Failover: Ensure the system has failover capabilities to switch to backup systems or servers if necessary.
Portability
Cross-Platform Compatibility: Ensure the system is compatible with various devices and operating systems used by customers and restaurant staff, including desktops, tablets, and mobile devices.
Supportability
Technical Support: Provide mechanisms for obtaining technical support and resolving issues, including help desks, online resources, and customer service.
Error Reporting: Include functionality for reporting issues or bugs and tracking their resolution.
