Functional requirements of Room Booking System with non-functional

Functional Requirements

1. User Authentication and Authorization
   • Allow users (e.g., guests, staff, administrators) to create accounts, log in, and manage their profiles.
   • Implement role-based access control to restrict access based on user roles (e.g., admin, guest, staff).
2. Room Inventory Management
   • Manage room details, including room types, amenities, rates, and availability.
   • Provide tools for updating room information and handling room configurations.
3. Booking Management
   • Facilitate room bookings, including reservation creation, modification, and cancellation.
   • Allow users to view available rooms, select dates, and complete booking transactions.
4. Availability Search
   • Provide search functionality to check room availability based on date, room type, and other filters.
   • Display real-time availability and booking options to users.
5. Booking Confirmation and Notifications
   • Send booking confirmations to users via email or SMS, including reservation details and instructions.
   • Provide notifications for booking status changes, cancellations, and reminders.
6. Payment Processing
   • Facilitate payment for room bookings, including billing, invoicing, and processing payments.
   • Support various payment methods (e.g., credit/debit cards, digital wallets, cash).
7. Cancellation and Refund Management
   • Manage booking cancellations, including processing refunds and adjusting availability.
   • Provide tools for handling cancellation policies and customer requests.
8. User Reviews and Feedback
   • Allow users to leave reviews and feedback about their stay and the booking experience.
   • Provide tools for managing and responding to customer reviews.
9. Reporting and Analytics
   • Generate reports on booking trends, occupancy rates, revenue, and customer feedback.
   • Provide analytics on room utilization, booking patterns, and financial performance.
10. Staff Management
    • Manage staff profiles, including roles, schedules, and responsibilities related to room bookings.
    • Provide tools for staff task assignments and performance tracking.
11. Integration with External Systems
    • Integrate with external systems such as payment gateways, CRM systems, and property management systems.
    • Support API integration for extending system capabilities and connecting with third-party services.
12. User Interface and Experience
    • Provide an intuitive and user-friendly interface for booking rooms, managing reservations, and handling user interactions.
    • Ensure ease of navigation and accessibility features for users with different needs and abilities.
13. Accessibility and Special Requests
    • Allow users to specify special requests or requirements (e.g., accessibility features, special amenities).
    • Provide tools for managing and fulfilling special requests.

Non-Functional Requirements

1. Performance
   • Ensure quick response times for room searches, booking transactions, and availability checks.
   • Handle high volumes of booking requests and user interactions efficiently.
2. Scalability
   • Support the addition of new rooms, features, and users as the system grows.
   • Scale to accommodate increasing data volumes and user traffic.
3. Reliability
   • Ensure high system availability with minimal downtime.
   • Implement backup and recovery procedures to protect data and ensure business continuity.
4. Security
   • Protect sensitive user and payment data with encryption and secure access controls.
   • Implement measures to prevent unauthorized access, data breaches, and fraud.
5. Usability
   • Provide an intuitive and user-friendly interface for managing room bookings and user interactions.
   • Ensure ease of navigation and accessibility features for users with different needs and abilities.
6. Maintainability
   • Design the system for easy updates, maintenance, and troubleshooting.
   • Provide clear documentation for system administrators, staff, and support personnel.
7. Compatibility
   • Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
   • Integrate seamlessly with other systems and software used in room booking management.
8. Data Integrity
   • Ensure accuracy and consistency of booking details, room information, and payment transactions.
   • Implement validation checks and error-handling mechanisms to maintain data quality.
9. Support and Documentation
   • Provide user manuals, help guides, and support resources for troubleshooting and training.
   • Offer technical support for system issues and maintenance.
10. Auditability
    • Maintain logs of system activity, booking transactions, and user actions for auditing purposes.
    • Provide audit trails for booking management, payment processing, and customer interactions.