Functional requirements of Social Media Monitoring System with non-functional

Functional Requirements

1. User Authentication and Authorization
   • Secure registration, login, and account management for users, including social media managers, analysts, and administrators.
   • Role-based access controls to manage permissions for different system features and data.
2. Social Media Integration
   • Integrate with multiple social media platforms (e.g., Twitter, Facebook, Instagram, LinkedIn) to monitor posts, comments, mentions, and messages.
   • Support for both real-time and historical data retrieval.
3. Real-Time Monitoring
   • Track social media activity in real-time, including mentions, comments, hashtags, and keywords related to the brand or topics of interest.
   • Provide real-time alerts and notifications for significant events or changes in social media activity.
4. Keyword and Hashtag Tracking
   • Monitor specific keywords and hashtags across social media platforms to identify relevant conversations and trends.
   • Provide tools for filtering and refining search results based on user-defined criteria.
5. Sentiment Analysis
   • Analyze social media content to determine sentiment (e.g., positive, negative, neutral) associated with specific keywords, brands, or topics.
   • Provide sentiment trends and insights over time.
6. Trend Detection
   • Identify and analyze emerging trends and patterns in social media conversations.
   • Provide visualizations and reports on trending topics, hashtags, and discussions.
7. Competitor Monitoring
   • Track and analyze social media activity related to competitors, including mentions, sentiment, and engagement.
   • Provide comparative insights and benchmarks against competitors.
8. Engagement Tracking
   • Monitor and analyze user engagement metrics such as likes, shares, comments, and follower growth.
   • Provide tools for assessing the impact of social media campaigns and content.
9. Alert and Notification System
   • Send real-time alerts and notifications for significant social media events, such as spikes in mentions, negative sentiment, or crisis situations.
   • Provide configurable alert thresholds and notification preferences.
10. Reporting and Analytics
    • Generate detailed reports on social media activity, sentiment, trends, and engagement metrics.
    • Offer customizable dashboards for visualizing key metrics and insights.
11. Response Management
    • Provide tools for responding to social media mentions, comments, and messages directly from the system.
    • Support for managing and tracking responses and interactions.
12. Historical Data Analysis
    • Analyze historical social media data to identify long-term trends and patterns.
    • Provide tools for comparing historical data with real-time data.
13. Public Feedback and Support
    • Offer mechanisms for users to report issues, provide feedback, and request support.
    • Provide help documentation and customer service for system users.

Non-Functional Requirements

1. Performance
   • Ensure the system can handle real-time data from multiple social media platforms and manage numerous monitoring tasks efficiently.
   • Provide quick response times for data retrieval, analysis, and reporting.
2. Scalability
   • The system should be scalable to accommodate additional social media platforms, users, and data volume as needed.
   • Support both horizontal and vertical scaling to manage increased data and operational complexity.
3. Availability
   • Ensure high availability with minimal downtime (e.g., 99.9% uptime).
   • Implement redundancy and failover mechanisms to maintain system operation during failures.
4. Security
   • Protect user data, social media data, and system communications through encryption and secure access controls.
   • Implement regular security assessments and adhere to data protection regulations.
5. Usability
   • Design an intuitive and user-friendly interface for social media managers, analysts, and other users.
   • Provide clear navigation, help documentation, and user support.
6. Compatibility
   • Ensure compatibility with various devices (e.g., desktops, tablets, mobile phones) and operating systems.
   • Integrate seamlessly with social media platforms and other business systems.
7. Maintainability
   • The system should have a modular and well-documented codebase to facilitate maintenance and updates.
   • Implement automated testing, continuous integration, and version control practices.
8. Reliability
   • Ensure reliable operation with robust error handling and recovery mechanisms.
   • Minimize system errors and downtime through proactive monitoring and maintenance.
9. Compliance
   • Adhere to relevant regulations and standards for social media monitoring, data privacy, and user data protection (e.g., GDPR, CCPA).
   • Ensure compliance with industry best practices and guidelines.
10. Efficiency
    • Optimize resource usage (e.g., memory, processing power) to ensure efficient operation and cost-effectiveness.
    • Implement data processing and storage practices that minimize resource consumption.