Functional requirements of Spa Appointment Booking System with non-functional

Functional Requirements

1. User Authentication and Authorization
   • Secure registration, login, and account management for customers and spa staff.
   • Role-based access controls to manage permissions for different system features (e.g., customer, therapist, admin).
2. Appointment Scheduling
   • Allow customers to book, reschedule, or cancel appointments online.
   • Provide a calendar view of available time slots and service options.
   • Support for booking multiple services or treatments in a single appointment.
3. Service and Therapist Management
   • Manage a list of available services and treatments, including descriptions, durations, and prices.
   • Track therapist availability and assign appointments to specific therapists.
   • Enable therapists to update their availability and manage their schedules.
4. Customer Management
   • Maintain a customer database with profiles, contact information, and appointment history.
   • Provide options for customers to update their profiles, view past appointments, and manage preferences.
5. Appointment Confirmation and Notifications
   • Send confirmation emails or SMS notifications to customers upon booking, rescheduling, or cancellation.
   • Provide reminders for upcoming appointments to both customers and therapists.
6. Payment Integration
   • Integrate with payment gateways to process payments for appointments and services.
   • Support for various payment methods, including credit/debit cards and digital wallets.
7. Promotions and Discounts
   • Manage and apply promotions, discounts, and loyalty programs to appointments and services.
   • Provide options for customers to use promo codes or vouchers.
8. Reporting and Analytics
   • Generate reports on appointment bookings, revenue, customer demographics, and therapist performance.
   • Provide insights into booking trends, peak times, and service popularity.
9. Admin Management
   • Provide administrative tools for managing spa operations, including service offerings, pricing, and staff schedules.
   • Support for user management, including adding or removing staff and assigning roles.
10. Integration with Other Systems
    • Integrate with other systems, such as CRM, inventory management, and marketing tools.
    • Support API integration for extended functionalities and data sharing.
11. Feedback and Reviews
    • Allow customers to leave feedback and reviews for services and therapists.
    • Provide tools for spa management to view and respond to customer reviews.
12. Mobile and Web Accessibility
    • Ensure the system is accessible via web and mobile devices.
    • Provide a responsive design for optimal user experience on different devices.

Non-Functional Requirements

1. Performance
   • Ensure the system can handle a high volume of concurrent bookings and user interactions efficiently.
   • Provide quick response times for booking, payment processing, and data retrieval.
2. Scalability
   • The system should be scalable to accommodate increasing numbers of customers, appointments, and services.
   • Support both horizontal and vertical scaling to manage growth and increased data volume.
3. Availability
   • Ensure high availability with minimal downtime (e.g., 99.9% uptime).
   • Implement redundancy and failover mechanisms to maintain system operation during failures.
4. Security
   • Protect user data, payment information, and system communications through encryption and secure access controls.
   • Implement regular security assessments and adhere to data protection regulations.
5. Usability
   • Design an intuitive and user-friendly interface for customers, therapists, and administrators.
   • Provide clear navigation, help documentation, and user support.
6. Compatibility
   • Ensure compatibility with various devices (e.g., desktops, tablets, mobile phones) and operating systems.
   • Integrate seamlessly with third-party systems and services.
7. Maintainability
   • The system should have a modular and well-documented codebase to facilitate maintenance and updates.
   • Implement automated testing, continuous integration, and version control practices.
8. Reliability
   • Ensure reliable operation with robust error handling and recovery mechanisms.
   • Minimize system errors and downtime through proactive monitoring and maintenance.
9. Compliance
   • Adhere to relevant regulations and standards for data privacy, payment processing, and customer interactions (e.g., GDPR, PCI-DSS).
   • Ensure compliance with industry best practices and guidelines.
10. Efficiency
    • Optimize resource usage (e.g., memory, processing power) to ensure efficient operation and cost-effectiveness.
    • Implement data processing and storage practices that minimize resource consumption.