Functional requirements of Sports Club Management System with non-functional
Functional Requirements
- User Authentication and Authorization
- Secure registration, login, and account management for members, staff, and administrators.
- Role-based access controls to manage permissions for different system features (e.g., member access, staff management, admin functions).
- Member Management
- Maintain a database of members with profiles, contact information, membership types, and status.
- Allow members to update their profiles, view membership details, and manage preferences.
- Provide tools for managing member registration, renewal, and cancellation.
- Class and Event Scheduling
- Schedule and manage sports classes, training sessions, and club events.
- Allow members to view class and event schedules and book or cancel slots.
- Support for recurring classes and events with automated scheduling.
- Facility Booking
- Manage bookings for club facilities (e.g., courts, gyms, pools).
- Allow members to reserve facilities and view availability in real-time.
- Provide tools for staff to manage and approve facility bookings.
- Payment Processing
- Integrate with payment gateways to process membership fees, class fees, and facility bookings.
- Support for various payment methods, including credit/debit cards and digital wallets.
- Manage billing, invoicing, and payment history for members.
- Communication and Notifications
- Send automated notifications and reminders to members for upcoming classes, events, and payments.
- Provide communication tools for staff to send announcements, updates, and alerts to members.
- Attendance Tracking
- Track attendance for classes, training sessions, and events.
- Provide reports on attendance patterns and member participation.
- Reporting and Analytics
- Generate reports on membership statistics, financials, class and event attendance, and facility usage.
- Provide insights into club performance, member engagement, and operational efficiency.
- Staff Management
- Manage staff profiles, roles, and schedules.
- Allow staff to update their availability, manage classes or events, and track their performance.
- Membership Benefits and Loyalty Programs
- Manage and apply membership benefits, discounts, and loyalty rewards.
- Provide tools for members to view and redeem benefits and rewards.
- Feedback and Support
- Allow members to provide feedback, suggestions, and complaints.
- Provide support and helpdesk features for addressing member queries and issues.
- Integration with Other Systems
- Integrate with other systems, such as CRM, marketing tools, and accounting software.
- Support API integration for extended functionalities and data sharing.
Non-Functional Requirements
- Performance
- Ensure the system can handle a high volume of concurrent users and transactions efficiently.
- Provide quick response times for booking, payment processing, and data retrieval.
- Scalability
- The system should be scalable to accommodate increasing numbers of members, classes, events, and facilities.
- Support both horizontal and vertical scaling to manage growth and increased data volume.
- Availability
- Ensure high availability with minimal downtime (e.g., 99.9% uptime).
- Implement redundancy and failover mechanisms to maintain system operation during failures.
- Security
- Protect user data, payment information, and system communications through encryption and secure access controls.
- Implement regular security assessments and adhere to data protection regulations.
- Usability
- Design an intuitive and user-friendly interface for members, staff, and administrators.
- Provide clear navigation, help documentation, and user support.
- Compatibility
- Ensure compatibility with various devices (e.g., desktops, tablets, mobile phones) and operating systems.
- Integrate seamlessly with other software and hardware systems.
- Maintainability
- The system should have a modular and well-documented codebase to facilitate maintenance and updates.
- Implement automated testing, continuous integration, and version control practices.
- Reliability
- Ensure reliable operation with robust error handling and recovery mechanisms.
- Minimize system errors and downtime through proactive monitoring and maintenance.
- Compliance
- Adhere to relevant regulations and standards for data privacy, payment processing, and user interactions (e.g., GDPR, PCI-DSS).
- Ensure compliance with industry best practices and guidelines.
- Efficiency
- Optimize resource usage (e.g., memory, processing power) to ensure efficient operation and cost-effectiveness.
- Implement data processing and storage practices that minimize resource consumption.