Secure Login: Provide secure registration, login, and account management for users, including customers and administrators.
Role-Based Access: Implement role-based access controls to manage permissions based on user roles (e.g., customer, admin, event organizer).
Ticket Booking
Search and Browse: Allow users to search for and browse available events, shows, or transportation options.
Seat Selection: Enable users to select seats or tickets based on availability and seating arrangements.
Booking Confirmation: Provide booking confirmation to users, including ticket details and booking reference numbers.
Booking Cancellation: Allow users to cancel or modify bookings within specified terms and conditions.
Payment Processing
Payment Options: Support various payment methods, including credit/debit cards, mobile payments, and online banking.
Transaction Security: Ensure secure payment transactions through encryption and secure payment gateways.
Receipt Generation: Generate and send electronic receipts or confirmation emails to users upon successful payment.
Ticket Management
Ticket Issuance: Generate and issue electronic or physical tickets based on the booking details.
Ticket Validation: Implement mechanisms for validating tickets at the event or entry point, including QR code or barcode scanning.
Event and Schedule Management
Event Creation: Allow administrators or event organizers to create and manage events, including setting dates, times, and locations.
Schedule Management: Provide tools for managing event schedules, including adding, updating, and canceling events.
User Profile Management
Profile Creation: Allow users to create and manage their profiles, including personal information and booking history.
Profile Updates: Enable users to update their profiles and manage preferences.
Reporting and Analytics
Sales Reports: Generate reports on ticket sales, revenue, and booking trends.
Attendance Reports: Provide reports on event attendance and capacity utilization.
User Analytics: Analyze user behavior, booking patterns, and preferences.
Notifications and Alerts
Booking Notifications: Send notifications to users about booking confirmations, cancellations, and reminders for upcoming events.
Promotional Alerts: Notify users about promotions, discounts, and upcoming events.
Integration with External Systems
Calendar Integration: Integrate with calendar systems to sync event schedules and booking details.
Third-Party Services: Integrate with third-party services for payment processing, ticket validation, and marketing.
User Interface and Experience
Dashboard: Provide an intuitive dashboard for users to view their bookings, manage tickets, and access key information.
Responsive Design: Ensure the system is accessible through web and mobile interfaces with a responsive design.
Non-Functional Requirements
Performance
Efficiency: Ensure the system performs efficiently under high loads, including handling a large number of concurrent bookings and transactions.
Response Times: Provide quick response times for search queries, booking requests, and payment processing.
Scalability
Data Scalability: Scale the system to accommodate increasing volumes of ticket data, event information, and user interactions.
User Scalability: Support a growing number of users and concurrent access without performance degradation.
Availability
High Availability: Ensure high availability with minimal downtime (e.g., 99.9% uptime) to maintain continuous service for users.
Disaster Recovery: Implement disaster recovery and backup solutions to protect data and ensure system continuity.
Security
Data Protection: Secure user data, payment information, and booking details through encryption and access controls.
Compliance: Adhere to relevant data protection regulations and standards (e.g., PCI-DSS for payment security, GDPR for data privacy).
Usability
User-Friendly Interface: Design a user-friendly and intuitive interface to facilitate ease of use and navigation for customers and administrators.
Accessibility: Ensure the system is accessible to users with disabilities and provides a consistent experience across devices.
Compatibility
Cross-Platform Support: Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and operating systems.
Browser Compatibility: Support major web browsers to ensure accessibility for all users.
Maintainability
Modular Design: Maintain a modular and well-documented codebase to facilitate updates and maintenance.
Automated Testing: Implement automated testing and continuous integration practices to ensure system stability and reliability.
Reliability
Error Handling: Provide robust error handling and recovery mechanisms to minimize system errors and downtime.
Monitoring: Implement monitoring tools to detect and address issues proactively.
Compliance
Regulatory Compliance: Ensure compliance with relevant regulations and standards, including those related to ticketing, payment processing, and data privacy.
Standard Adherence: Adhere to industry standards for ticketing and booking systems.
Efficiency
Resource Optimization: Optimize resource usage (e.g., memory, processing power) to ensure efficient operation and cost-effectiveness.
Data Processing: Implement efficient data processing and storage practices to handle large volumes of booking and event data.
