Allow users (e.g., administrators, transport managers, drivers, customers) to create accounts, log in, and manage their profiles.
Implement role-based access control to manage permissions based on user roles (e.g., admin, manager, driver, customer).
Fleet Management
Enable transport managers to add, manage, and track vehicles, including details such as vehicle type, registration, maintenance records, and status.
Support vehicle tracking through GPS and provide real-time location updates.
Route Planning and Optimization
Provide tools for planning and optimizing routes based on factors such as distance, traffic conditions, and delivery schedules.
Allow managers to assign routes to drivers and update them as needed.
Trip Management
Manage and track trips, including scheduling, dispatching, and monitoring of vehicle and driver performance.
Provide tools for managing trip details, such as start and end locations, estimated arrival times, and stops.
Order and Cargo Management
Allow customers to create, track, and manage transport orders, including specifying cargo details, pickup, and delivery locations.
Enable transport managers to assign orders to specific vehicles and track cargo throughout the journey.
Driver Management
Manage driver profiles, including personal information, driving licenses, certifications, and performance records.
Provide tools for scheduling driver shifts, managing availability, and monitoring driving behavior.
Maintenance and Service Scheduling
Track and manage vehicle maintenance schedules, including routine inspections, repairs, and service records.
Send notifications and alerts for upcoming maintenance tasks and service due dates.
Billing and Payment Processing
Manage billing for transport services, including calculating costs based on distance, cargo weight, and service type.
Support various payment methods (e.g., credit/debit cards, online payment gateways) and handle invoicing and receipts.
Communication and Notifications
Send notifications to drivers, customers, and transport managers about trip status, order updates, and system alerts via email, SMS, or in-app messages.
Provide communication tools for messaging between drivers and dispatchers.
Reporting and Analytics
Generate reports on fleet performance, trip efficiency, fuel consumption, and maintenance costs.
Provide analytics on operational metrics, trends, and performance indicators for decision-making.
Integration with External Systems
Integrate with external systems such as GPS tracking services, billing systems, and customer relationship management (CRM) tools.
Support API integration for extending system capabilities and connecting with third-party services.
User Interface and Experience
Provide an intuitive and user-friendly interface for managing transport operations, tracking vehicles, and handling orders.
Ensure ease of navigation and accessibility features for users with different needs and abilities.
Data Security and Privacy
Protect user data, including personal and financial information, with encryption and secure access controls.
Implement measures to prevent unauthorized access, data breaches, and misuse of information.
Documentation and Support
Provide user manuals, help guides, and support resources for troubleshooting and training.
Offer technical support for system issues and user assistance.
Non-Functional Requirements
Performance
Ensure quick load times for fleet management, route planning, and order processing.
Handle high volumes of data and user requests efficiently.
Scalability
Support the addition of new features, vehicles, routes, and users as the system grows.
Scale to accommodate increasing data volumes, user traffic, and operational complexity.
Reliability
Ensure high system availability with minimal downtime, especially during peak operational periods.
Implement backup and recovery procedures to protect data and ensure business continuity.
Security
Protect user data with encryption and secure access controls.
Implement measures to prevent unauthorized access, data breaches, and financial fraud.
Usability
Provide an intuitive and user-friendly interface for managing transport operations and accessing system features.
Ensure ease of navigation and accessibility features for users with different needs and abilities.
Maintainability
Design the system for easy updates, maintenance, and troubleshooting.
Provide clear documentation for system administrators, developers, and support personnel.
Compatibility
Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
Support integration with different operating systems and platforms for a seamless user experience.
Data Integrity
Ensure accuracy and consistency of fleet information, trip details, and financial records.
Implement validation checks and error-handling mechanisms to maintain data quality.
Support and Documentation
Provide comprehensive user manuals, help guides, and support resources for troubleshooting and training.
Offer technical support for system issues and maintenance.
Auditability
Maintain logs of system activity, user actions, and operational transactions for auditing purposes.
Provide audit trails for vehicle management, trip assignments, and payment processing.
