Functional requirements of Travel Agency Management System with non-functional

Functional Requirements

1. User Management:
   • User Registration and Login:
     • Allow travel agents, customers, and administrators to create accounts, log in, and manage their profiles.
   • Role-Based Access Control:
     • Implement different access levels and permissions for travel agents, customers, and admins, with features tailored to each role.
   • User Profiles:
     • Enable users to update their personal information, contact details, and preferences.
2. Booking Management:
   • Search and Book:
     • Allow customers to search for travel options (flights, hotels, car rentals, etc.) based on criteria such as destination, dates, and preferences.
   • Availability Check:
     • Provide real-time availability of travel services and accommodations.
   • Booking Confirmation:
     • Generate and send booking confirmations to customers via email or SMS, including booking details and itineraries.
   • Booking Modification and Cancellation:
     • Enable customers to modify or cancel bookings and handle related fees or penalties.
3. Itinerary Management:
   • Create and Manage Itineraries:
     • Allow customers to create and manage their travel itineraries, including adding activities, accommodations, and transport details.
   • View and Print Itineraries:
     • Provide options for customers to view, print, or download their itineraries.
4. Payment Processing:
   • Secure Payments:
     • Support multiple payment methods, including credit/debit cards, digital wallets, and bank transfers.
   • Payment Gateway Integration:
     • Integrate with payment gateways for processing transactions securely.
   • Payment Confirmation:
     • Generate and send payment receipts to customers.
   • Refund Management:
     • Handle refund requests and process refunds for canceled bookings.
5. Customer Support:
   • Helpdesk and Ticketing:
     • Provide a helpdesk system for customers to submit support tickets, track their status, and receive assistance.
   • Live Chat:
     • Implement a live chat feature for real-time customer support.
   • Knowledge Base:
     • Create a knowledge base or FAQ section to provide answers to common questions.
6. Travel Packages and Offers:
   • Package Creation:
     • Allow agents to create and manage travel packages, including bundled services (flights, hotels, tours).
   • Special Offers and Discounts:
     • Manage and promote special offers, discounts, and promotional campaigns.
7. Reporting and Analytics:
   • Sales Reports:
     • Generate reports on sales, bookings, revenue, and commissions.
   • Customer Insights:
     • Provide insights into customer behavior, preferences, and booking trends.
   • Performance Metrics:
     • Track performance metrics for travel agents, including booking volumes and customer satisfaction.
8. Integration with External Systems:
   • Travel Supplier Integration:
     • Integrate with third-party travel suppliers (airlines, hotels, car rental companies) for real-time data and bookings.
   • GDS Integration:
     • Integrate with Global Distribution Systems (GDS) for access to a wide range of travel services and availability.
9. Notification and Alerts:
   • Booking Notifications:
     • Send notifications for booking confirmations, changes, and reminders.
   • Payment Alerts:
     • Notify customers about payment status, including successful transactions and payment failures.
   • Travel Alerts:
     • Provide alerts for travel-related issues, such as flight delays or cancellations.
10. Admin Management:
    • Dashboard:
      • Provide an admin dashboard for managing system operations, including user accounts, bookings, and reports.
    • Configuration Settings:
      • Allow admins to configure system settings, such as payment options, booking policies, and notification templates.
11. Customer Preferences and Personalization:
    • Preference Management:
      • Allow customers to set and update their preferences for travel (e.g., preferred airlines, room types).
    • Personalized Recommendations:
      • Offer personalized travel recommendations based on customer preferences and past bookings.
12. Mobile and Web Access:
    • Responsive Design:
      • Ensure the system is accessible and functional on various devices, including desktops, tablets, and smartphones.
    • Mobile App:
      • Provide a mobile application for customers to search, book, and manage their travel on the go.

Non-Functional Requirements

1. Performance:
   • The system should handle a high volume of concurrent users, especially during peak booking times.
   • Response times for critical operations (e.g., search, booking) should be under 2-3 seconds.
2. Scalability:
   • The system should be scalable to accommodate increasing numbers of users, bookings, and travel services.
   • Support for cloud-based infrastructure to enable scalability and high availability.
3. Security:
   • Implement robust security measures to protect sensitive data, including encryption of personal and payment information.
   • Ensure secure authentication and authorization processes to prevent unauthorized access.
   • Regularly update security protocols and conduct vulnerability assessments.
4. Reliability:
   • Ensure an uptime of at least 99.9% to support continuous operations.
   • Implement redundancy and failover mechanisms to ensure system availability even during hardware failures or network issues.
5. Usability:
   • Provide an intuitive and user-friendly interface for all users (customers, travel agents, admins).
   • Ensure consistent user experience across all devices, including desktops, tablets, and smartphones.
   • Include help documentation, FAQs, and customer support features.
6. Maintainability:
   • The system should be modular, allowing for easy updates, maintenance, and integration of new features.
   • Ensure that the codebase is well-documented to facilitate future development and troubleshooting.
7. Compliance:
   • Ensure the system complies with relevant regulations, such as data protection laws (e.g., GDPR, CCPA) and travel industry standards.
   • Implement features that allow users to manage their data, including consent, access, and deletion requests.
8. Availability:
   • The system should be available 24/7 with minimal planned downtime for maintenance.
   • Use load balancing and other techniques to ensure consistent performance even during peak usage.
9. Interoperability:
   • The system should integrate seamlessly with external systems, such as travel suppliers, GDS, and payment gateways.
   • Support standard data formats (e.g., XML, JSON) for importing and exporting data.
10. Data Integrity:
    • Ensure the accuracy and consistency of data across the system, particularly for bookings, payments, and customer profiles.
    • Implement transaction management to maintain data integrity during concurrent operations.
11. Response Time:
    • Critical operations like search, booking, and payment processing should complete within 2-3 seconds.
    • More complex tasks, such as report generation or bulk data processing, should complete within 5-10 seconds.
12. Auditability:
    • Maintain detailed logs of all significant actions (e.g., bookings, payments) for audit purposes.
    • Provide audit trails for monitoring user activities and ensuring compliance with regulatory standards.