Secure Login: Provide secure registration, login, and account management for users, including tutors, students, and administrators.
Role-Based Access: Implement role-based access controls to manage permissions based on user roles (e.g., tutor, student, admin).
Tutor Management
Tutor Profiles: Allow for the creation and management of tutor profiles, including personal information, qualifications, availability, and expertise.
Availability Scheduling: Enable tutors to set and manage their availability for sessions.
Performance Tracking: Track and assess tutor performance based on student feedback, session outcomes, and other metrics.
Student Management
Student Profiles: Create and manage student profiles, including personal information, academic needs, and session history.
Session History: Track and manage the history of tutoring sessions, including topics covered and progress made.
Session Scheduling and Management
Session Booking: Allow students to book tutoring sessions with available tutors based on their schedules.
Session Rescheduling and Cancellation: Provide options for students and tutors to reschedule or cancel sessions with appropriate notifications.
Session Reminders: Send reminders to students and tutors about upcoming sessions.
Payment Processing
Fee Management: Define and manage tutoring fees, including session rates, package deals, and discounts.
Payment Processing: Facilitate secure payment processing for tutoring services, including various payment methods (e.g., credit/debit cards, digital wallets).
Invoicing: Generate and send invoices for completed sessions and package deals.
Communication and Notifications
In-System Messaging: Provide a messaging system for communication between tutors, students, and administrators.
Email Notifications: Send email notifications for session confirmations, reminders, cancellations, and other relevant updates.
Alerts: Notify users about important updates, such as changes in tutor availability or payment issues.
Reporting and Analytics
Performance Reports: Generate reports on tutor and student performance, including session statistics, feedback, and progress.
Financial Reports: Provide reports on payments, invoicing, and revenue generation.
Usage Analytics: Offer insights into system usage patterns, booking trends, and user engagement.
User Profile Management
Profile Creation: Allow users to create and manage their profiles, including personal information, preferences, and contact details.
Profile Updates: Enable users to update their profiles and manage preferences for a personalized experience.
Admin Management
User Management: Manage user accounts, including adding, editing, and deleting tutors and students.
System Configuration: Configure system settings, including fee structures, session policies, and notification preferences.
Support Management: Provide support and resolve issues reported by users.
Integration with External Systems
Calendar Integration: Integrate with calendar systems (e.g., Google Calendar, Outlook) to sync schedules and manage appointments.
Payment Gateways: Interface with payment gateways for processing transactions securely.
User Interface and Experience
Dashboard: Provide an intuitive dashboard for users to view their schedules, session history, and performance metrics.
Responsive Design: Ensure the system is accessible through web and mobile interfaces with a responsive design.
Non-Functional Requirements
Performance
Efficiency: Ensure the system performs efficiently under varying loads, including handling multiple bookings, payments, and user interactions.
Response Times: Provide quick response times for booking, messaging, and data retrieval.
Scalability
Data Scalability: Scale the system to accommodate increasing volumes of user data, session bookings, and financial transactions.
User Scalability: Support a growing number of users and concurrent access without performance degradation.
Availability
High Availability: Ensure high availability with minimal downtime (e.g., 99.9% uptime) to maintain continuous access to tutoring services.
Disaster Recovery: Implement disaster recovery and backup solutions to protect data and ensure system continuity.
Security
Data Protection: Secure user data, payment information, and session details through encryption and access controls.
Compliance: Adhere to relevant data protection regulations and standards (e.g., GDPR) to ensure privacy and security.
Usability
User-Friendly Interface: Design a user-friendly and intuitive interface to facilitate ease of use and navigation for tutors, students, and administrators.
Accessibility: Ensure the system is accessible to users with disabilities and provides a consistent experience across devices.
Compatibility
Cross-Platform Support: Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and operating systems.
Browser Compatibility: Support major web browsers to ensure accessibility for all users.
Maintainability
Modular Design: Maintain a modular and well-documented codebase to facilitate updates and maintenance.
Automated Testing: Implement automated testing and continuous integration practices to ensure system stability and reliability.
Reliability
Error Handling: Provide robust error handling and recovery mechanisms to minimize system errors and downtime.
Monitoring: Implement monitoring tools to detect and address issues proactively.
Compliance
Regulatory Compliance: Ensure compliance with relevant regulations and standards related to educational services, data privacy, and financial transactions.
Standards Adherence: Adhere to industry best practices for tutoring management and online services.
Efficiency
Resource Optimization: Optimize resource usage (e.g., memory, processing power) to ensure efficient operation and cost-effectiveness.
Data Processing: Implement efficient data processing and storage practices to handle large volumes of user and session data.
