Functional requirements of Wellness Center Management System with non-functional

Functional Requirements

1. Client Management
   • Client Profiles: Create and manage detailed profiles for clients, including personal information, health history, and preferences.
   • Appointment Scheduling: Allow clients to schedule, reschedule, or cancel appointments online or through the system.
   • Communication: Send reminders, confirmations, and notifications regarding appointments and wellness programs.
2. Service Management
   • Service Catalog: Manage a catalog of services offered (e.g., massages, personal training, wellness consultations) with details and pricing.
   • Service Booking: Enable clients to book services and view available time slots.
   • Service History: Track and record service history for each client.
3. Staff Management
   • Staff Profiles: Create and manage profiles for staff members, including roles, qualifications, and schedules.
   • Work Schedules: Manage and assign staff schedules, shifts, and availability.
   • Performance Tracking: Track staff performance, including client feedback and service delivery metrics.
4. Billing and Payments
   • Invoicing: Generate invoices for services rendered, including detailed breakdowns.
   • Payment Processing: Process payments online or in-person, supporting various payment methods (e.g., credit/debit cards, electronic transfers).
   • Financial Reports: Generate financial reports, including revenue, expenses, and payment history.
5. Appointment Management
   • Calendar Integration: Integrate with calendars to manage appointments and avoid scheduling conflicts.
   • Waitlist Management: Handle waitlists for fully booked services and notify clients when slots become available.
6. Health and Wellness Programs
   • Program Management: Create and manage wellness programs or packages, including details, durations, and pricing.
   • Program Enrollment: Allow clients to enroll in wellness programs and track their progress.
7. Inventory Management
   • Product Catalog: Manage inventory of products used in services (e.g., oils, equipment) and retail items.
   • Stock Levels: Track stock levels and manage reordering processes.
8. Reporting and Analytics
   • Client Reports: Generate reports on client visits, service usage, and satisfaction.
   • Operational Reports: Track and report on operational metrics, such as staff productivity and appointment trends.
9. Data Security and Privacy
   • Confidentiality: Ensure that client health information and personal data are securely stored and managed.
   • Compliance: Adhere to relevant data protection regulations (e.g., HIPAA, GDPR) for managing health data.
10. Integration
    • External Systems: Integrate with other systems (e.g., CRM, ERP) for seamless data exchange and operational efficiency.
    • APIs: Provide APIs for integration with third-party applications and services.
11. Client Portal
    • Self-Service: Provide a client portal where clients can manage their profiles, book services, view their history, and make payments.
12. Marketing and Communication
    • Promotions: Manage and track promotions or discounts for services and programs.
    • Email Campaigns: Send newsletters, promotions, and wellness tips to clients.

Non-Functional Requirements

1. Performance
   • Scalability: The system should handle an increasing number of clients, staff, and transactions without performance degradation.
   • Speed: Ensure quick response times for booking, processing transactions, and generating reports.
2. Reliability
   • Uptime: High availability with minimal downtime to ensure continuous access to the system.
   • Data Integrity: Accurate and consistent handling of data, including client information and transaction records.
3. Security
   • Authentication/Authorization: Secure login and role-based access controls to protect sensitive information.
   • Data Encryption: Encrypt data both in transit and at rest to safeguard client and financial information.
   • Compliance: Adhere to relevant regulations and standards for data protection and privacy.
4. Usability
   • User Interface (UI): Intuitive and user-friendly design for clients, staff, and administrators.
   • User Experience (UX): Ensure a smooth and efficient experience for scheduling, service management, and communication.
5. Compatibility
   • Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari).
   • Platform Compatibility: Support for various operating systems and devices, including mobile devices.
6. Maintainability
   • Code Quality: Well-structured and documented code for ease of maintenance and future updates.
   • Updates: Regular updates to address bugs, enhance features, and adapt to new technologies or requirements.
7. Accessibility
   • Inclusivity: Adhere to accessibility standards (e.g., WCAG) to support users with disabilities.
   • Multi-Language Support: Provide multilingual capabilities to accommodate a diverse user base.
8. Backup and Recovery
   • Data Backup: Regular and automated backups to prevent data loss and ensure recovery in case of system failures.
   • Disaster Recovery: Procedures for restoring system functionality and data after significant disruptions.
9. Interoperability
   • Standards Compliance: Adherence to relevant standards and protocols to ensure compatibility with other systems and tools.