Scope of Ticket Booking System Final Year Project

Registration and Login: Allow users (customers, administrators) to register, log in, and manage their profiles.
User Roles: Define roles with specific permissions, such as customers and administrators.
Profile Management: Users can update personal information, view booking history, and manage preferences.

Event Listings: Display available events or shows with details such as date, time, venue, and ticket pricing.
Search and Filter: Provide search functionality to find events based on criteria like location, date, and type of event. Include filter options to narrow down search results.
Seat Selection: Allow customers to select seats from an interactive seating chart (for events with assigned seating) or choose from available ticket categories (e.g., general admission).
Booking Process: Facilitate the booking process, including selecting tickets, entering payment information, and confirming the purchase.

Payment Processing: Enable secure payment options through various methods (e.g., credit/debit cards, digital wallets).
Billing Records: Maintain records of payments, including invoices and receipts.
Refunds and Cancellations: Manage the process for refunds and cancellations according to the ticketing policy, including notifying customers and updating booking records.

Ticket Generation: Generate electronic tickets or QR codes for booked events that customers can use for entry.
Ticket Verification: Provide tools for event organizers to verify tickets at the event using QR codes or other verification methods.
Inventory Management: Manage ticket inventory, including setting limits on the number of tickets available and tracking sales.

Event Creation: Allow administrators or event organizers to create and manage events, including setting dates, times, venues, and ticket pricing.
Event Updates: Enable organizers to update event details, including changes in schedules or venue information.
Event Promotion: Include features for promoting events, such as social media integration or email marketing tools.

Support Ticket System: Provide a system for customers to submit and track support tickets for issues related to bookings, refunds, or other inquiries.
Live Chat and Communication: Implement live chat functionality or other communication channels for real-time customer support.
FAQs and Help Center: Create a help center with frequently asked questions (FAQs) and support resources.

Sales Reports: Generate reports on ticket sales, revenue, and customer demographics.
Performance Metrics: Track key performance indicators (KPIs) such as ticket sales volume, customer satisfaction, and event attendance.
Data Analytics: Analyze data to identify trends, optimize marketing strategies, and improve the booking process.

Design: Develop an intuitive, user-friendly interface for customers, event organizers, and administrators.
Accessibility: Ensure the system is accessible on various devices (desktop, tablet, mobile) and meets accessibility standards.

Payment Gateways: Connect with payment gateways for secure transaction processing.
CRM Systems: Integrate with customer relationship management (CRM) systems for managing customer interactions and data.
Marketing Tools: Integrate with marketing tools for email campaigns, social media promotion, and customer engagement.

Data Encryption: Encrypt sensitive data transmissions and storage to protect personal and payment information.
Access Control: Implement role-based access controls and secure authentication methods.
Audit Trails: Maintain logs of system activities, transactions, and user interactions for security and auditing purposes.

Scalability: Design the system to handle increasing numbers of users, events, and ticket transactions.
Database Management: Choose an appropriate database system for storing event details, ticket information, and user data.
Backup and Recovery: Implement backup and recovery solutions to ensure data integrity and availability.

Deployment: Plan and execute the deployment of the system to a live environment, ensuring a smooth transition from development.
Testing: Conduct comprehensive testing (e.g., functional, usability, performance, security) to ensure the system meets requirements and operates reliably.

Terms and Conditions: Define and display terms and conditions for using the ticket booking system.
Privacy Policy: Develop a privacy policy to inform users about data collection, usage, and protection practices.
Compliance: Ensure adherence to relevant regulations and standards related to ticket sales, data protection, and payment processing.

Training: Provide training materials or sessions for administrators and event organizers on how to use the system effectively.
Support: Offer support channels for troubleshooting and assistance with system issues and ticket management.

Mobile App: Develop a mobile app for customers to manage bookings, view tickets, and receive event updates on the go.
Dynamic Pricing: Implement dynamic pricing models that adjust ticket prices based on demand or other factors.
Social Sharing: Allow customers to share their bookings or events on social media platforms.