Allow customers to create accounts, log in, and manage their profiles.
Provide options for social media logins or guest checkout.
Role-Based Access Control:
Implement different access levels for customers, restaurant staff, delivery personnel, and administrators.
Menu Management:
Menu Display:
Allow restaurants to display their menus, including items, prices, descriptions, and images.
Special Offers and Discounts:
Manage and promote special offers, discounts, and meal deals.
Order Placement:
Browse and Search:
Allow customers to browse restaurant menus, search for specific items, and view restaurant details.
Order Customization:
Provide options for customizing orders (e.g., extra toppings, dietary preferences).
Cart Management:
Enable customers to add items to their cart, view cart contents, and make adjustments before checkout.
Order Summary:
Display a summary of the order, including item details, quantities, and total cost before confirmation.
Payment Processing:
Secure Payments:
Support multiple payment methods, including credit/debit cards, digital wallets, and cash on delivery.
Payment Gateway Integration:
Integrate with payment gateways for secure transaction processing.
Payment Confirmation:
Send payment receipts and confirmations to customers.
Order Tracking:
Order Status Updates:
Provide real-time updates on order status, including preparation, dispatch, and delivery.
Delivery Tracking:
Allow customers to track the delivery status and location of their order.
Delivery Management:
Delivery Scheduling:
Allow customers to schedule delivery times or choose immediate delivery.
Delivery Personnel Management:
Assign and manage delivery personnel, including tracking their availability and performance.
Delivery Address Management:
Enable customers to add, manage, and select delivery addresses.
Restaurant Management:
Restaurant Profile:
Allow restaurants to manage their profiles, including contact details, operating hours, and location.
Order Management:
Provide restaurant staff with tools to view, process, and manage incoming orders.
Customer Support:
Helpdesk and Ticketing:
Provide a helpdesk system for customers to submit support tickets, track their status, and receive assistance.
Live Chat:
Implement a live chat feature for real-time support.
Knowledge Base:
Create a knowledge base or FAQ section to address common questions and issues.
Reporting and Analytics:
Sales Reports:
Generate reports on sales, order volumes, revenue, and customer preferences.
Performance Metrics:
Track performance metrics for restaurants and delivery personnel.
Promotions and Marketing:
Coupons and Vouchers:
Provide options for creating and applying promotional codes, coupons, and vouchers.
Marketing Campaigns:
Allow restaurants and administrators to run marketing campaigns and track their effectiveness.
Notifications and Alerts:
Order Notifications:
Send notifications for order confirmations, status updates, and delivery alerts.
Promotional Alerts:
Notify customers about special offers, discounts, and promotions.
Admin Management:
Dashboard:
Provide an admin dashboard for managing system operations, including user accounts, orders, and restaurants.
System Configuration:
Allow admins to configure system settings, such as payment options, delivery areas, and notification templates.
Mobile and Web Access:
Responsive Design:
Ensure the system is accessible and functional on various devices, including desktops, tablets, and smartphones.
Mobile App:
Provide a mobile application for customers to browse, order, and manage their food orders on the go.
Feedback and Reviews:
Customer Reviews:
Allow customers to leave reviews and ratings for restaurants and their orders.
Feedback Collection:
Collect feedback from customers to improve service quality.
Non-Functional Requirements
Performance:
The system should handle a large number of concurrent users, especially during peak meal times.
Response times for critical operations (e.g., order placement, payment processing) should be under 2-3 seconds.
Scalability:
The system should be scalable to accommodate increasing numbers of users, orders, and restaurants.
Support for cloud-based infrastructure to enable scalability and high availability.
Reliability:
Ensure an uptime of at least 99.9% to support continuous operations.
Implement redundancy and failover mechanisms to ensure system availability even during hardware failures or network issues.
Security:
Implement robust security measures, including data encryption, secure authentication, and regular security audits.
Ensure compliance with data protection regulations (e.g., GDPR, CCPA) to protect sensitive information.
Usability:
Provide an intuitive user interface that is easy to navigate for customers, restaurant staff, and administrators.
Ensure a consistent user experience across all devices, including desktops, tablets, and mobile devices.
Include help documentation, FAQs, and customer support features.
Maintainability:
The system should be modular, allowing for easy updates, maintenance, and integration of new features.
Ensure that the codebase is well-documented to facilitate future development and troubleshooting.
Compliance:
Ensure the system complies with relevant regulations, such as payment processing standards and food safety regulations.
Implement features that allow users to manage data access, consent, and deletion requests.
Availability:
The system should be available 24/7 with minimal planned downtime for maintenance.
Use load balancing and other techniques to ensure consistent performance even during peak usage.
Interoperability:
The system should integrate seamlessly with external systems, such as payment gateways, delivery tracking systems, and restaurant management platforms.
Support standard data formats (e.g., XML, JSON) for importing and exporting data.
Data Integrity:
Ensure the accuracy and consistency of data across the system, particularly for orders, payments, and inventory.
Implement transaction management to maintain data integrity during concurrent operations.
Response Time:
Critical operations like order placement, payment processing, and order tracking should complete within 2-3 seconds.
More complex tasks, such as report generation or bulk data processing, should complete within 5-10 seconds.
Auditability:
Maintain detailed logs of all significant actions (e.g., order changes, payment transactions) for audit purposes.
Provide audit trails for monitoring user activities and ensuring compliance with regulatory standards.
