Registration and Authentication: Users can create accounts and log in securely. This includes support for various user types such as patients, staff, and administrators.
Profile Management: Users can update their personal details, contact information, and preferences.
Role-Based Access Control: Different roles (e.g., admin, receptionist, healthcare provider) have different levels of access and permissions.
Appointment Management
Booking: Users can book appointments based on available slots. This includes specifying the type of appointment, time, and service provider if applicable.
Rescheduling and Cancellation: Users can reschedule or cancel appointments with appropriate notifications and policies.
Confirmation and Reminders: Send confirmation emails/SMS and reminders to users about their upcoming appointments.
Availability Management
Calendar Integration: Display available time slots based on the provider’s schedule and current bookings.
Time Slot Management: Administrators or providers can set and adjust their availability, including working hours, breaks, and holidays.
Service Management
Service Listing: Display available services or consultation types that can be booked.
Service Duration: Manage and configure the duration for each type of appointment or service.
Notification System
Appointment Reminders: Send automated reminders via email, SMS, or push notifications before the appointment.
Cancellation Notifications: Notify users if an appointment is canceled or rescheduled.
Reporting and Analytics
Appointment Reports: Generate reports on appointment statistics, such as the number of appointments, no-shows, and cancellations.
Provider Performance: Analyze performance metrics for service providers, including utilization rates and customer feedback.
Integration
Calendar Integration: Sync with external calendars (e.g., Google Calendar, Outlook) to ensure up-to-date availability.
CRM Integration: Integrate with Customer Relationship Management (CRM) systems for managing patient or client information.
Data Management
Appointment History: Maintain a history of past appointments and related details for reference.
Data Export: Allow users to export appointment data to formats like CSV or PDF for reporting purposes.
Search and Filter
Search Functionality: Enable users to search for available slots based on criteria like date, time, and provider.
Filter Options: Provide filtering options to refine search results, such as by service type or appointment status.
Non-Functional Requirements
Performance
Response Time: The system should provide quick responses to user actions, such as booking or searching for appointments (e.g., under 2 seconds).
Scalability: The system should handle increasing numbers of users and appointments without performance degradation.
Reliability
Uptime: Ensure high availability of the system, with minimal downtime (e.g., 99.9% uptime).
Data Consistency: Ensure that appointment data is accurate and consistent across the system.
Security
Data Protection: Implement measures to protect sensitive user information (e.g., encryption, secure storage).
Authentication and Authorization: Use secure authentication methods and enforce role-based access control to protect against unauthorized access.
Compliance: Adhere to relevant data protection regulations (e.g., GDPR, HIPAA) to ensure the privacy of user data.
Usability
User Interface: Design an intuitive and easy-to-use interface for scheduling and managing appointments.
Accessibility: Ensure the system is accessible to users with disabilities, following accessibility standards (e.g., WCAG).
Maintainability
Code Quality: Write clean, well-documented code that is easy to maintain and update.
Documentation: Provide comprehensive documentation for users and administrators, including user guides and technical manuals.
Availability
Backup and Recovery: Implement regular backups and recovery procedures to prevent data loss.
Failover: Ensure the system has failover capabilities to handle hardware or software failures.
Portability
Cross-Platform Compatibility: Ensure the system works across various devices and operating systems, including desktops, tablets, and mobile devices.
Supportability
Technical Support: Provide mechanisms for users to get support and assistance with the system.
Error Reporting: Include functionality for users to report issues or bugs and track their resolution.
