Projects Inventory

Functional requirements of Courier Tracking System with non-functional

Projects Inventory

Functional Requirements

  1. Package Tracking
    • Tracking Number Generation: Generate unique tracking numbers for each package upon booking.
    • Real-Time Tracking: Allow customers and couriers to track the real-time status of packages through GPS and other tracking technologies.
    • Delivery Status Updates: Provide status updates such as “In Transit,” “Out for Delivery,” “Delivered,” and “Exception.”
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  2. Order Management
    • Order Creation: Enable customers to create and book courier services online, including entering package details, pickup, and delivery addresses.
    • Order Modification: Allow customers to modify or cancel their orders before pickup.
    • Order History: Maintain a history of all past and current orders for both customers and couriers.
  3. Courier Management
    • Courier Assignment: Assign packages to couriers based on their location, availability, and capacity.
    • Courier Profiles: Maintain profiles for couriers, including contact information, availability, and performance metrics.
    • Route Optimization: Optimize delivery routes for efficiency, considering factors like traffic conditions and delivery deadlines.
  4. Customer Interaction
    • Customer Notifications: Send notifications to customers about package status updates, delivery schedules, and any issues encountered.
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    • Customer Support: Provide a system for customers to contact support, file complaints, or inquire about their packages.
    • Feedback Collection: Collect feedback from customers on their delivery experience for service improvement.
  5. Delivery Confirmation
    • Proof of Delivery: Capture and store proof of delivery, including electronic signatures or photos of the delivered package.
    • Delivery Reports: Generate reports on delivery performance, including on-time deliveries, delays, and exceptions.
  6. Package Management
    • Package Information: Maintain detailed information about each package, including weight, dimensions, and contents.
    • Pickup and Delivery Scheduling: Schedule and manage pickup and delivery times based on customer preferences and courier availability.
  7. Reporting and Analytics
    • Performance Reports: Generate reports on courier performance, package delivery times, and operational efficiency.
    • Operational Analytics: Analyze data related to package volume, delivery routes, and customer satisfaction to identify trends and optimize operations.
  8. Integration
    • Payment Systems: Integrate with payment gateways to handle transaction processing for courier services.
    • GPS and Mapping Services: Integrate with GPS and mapping services to provide accurate real-time tracking and route optimization.
    • CRM Systems: Connect with customer relationship management (CRM) systems to manage customer interactions and data.
  9. User Management
    • Role-Based Access Control: Define and manage user roles and permissions for customers, couriers, and administrators.
    • Authentication and Authorization: Implement secure authentication methods to manage user access to the system.
  10. Security and Compliance
    • Data Security: Protect sensitive data, including customer information and tracking details, through encryption and secure storage.
    • Regulatory Compliance: Ensure compliance with relevant regulations and standards related to data protection and courier services.

Non-Functional Requirements

  1. Performance
    • Response Time: Ensure fast response times for tracking updates, order processing, and system interactions (e.g., under 2 seconds for most operations).
    • Scalability: The system should handle increasing numbers of packages, users, and transactions without performance degradation.
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  2. Reliability
    • Uptime: Ensure high system availability with minimal downtime (e.g., 99.9% uptime).
    • Error Handling: Implement robust error handling and recovery mechanisms to manage system failures and maintain data integrity.
  3. Security
    • Data Protection: Implement strong security measures to safeguard sensitive data, including encryption and secure access controls.
    • Authentication and Authorization: Use secure authentication methods and role-based access control to manage user access.
    • Compliance: Adhere to relevant data protection regulations and privacy laws (e.g., GDPR, CCPA).
  4. Usability
    • User Interface: Design an intuitive and user-friendly interface for customers, couriers, and administrators.
    • Accessibility: Ensure the system is accessible to users with disabilities, following accessibility standards (e.g., WCAG).
  5. Maintainability
    • Code Quality: Write high-quality, well-documented code to facilitate system maintenance and updates.
    • Documentation: Provide comprehensive documentation for users and administrators, including user guides and technical manuals.
  6. Availability
    • Backup and Recovery: Implement regular data backups and establish procedures for data recovery in case of system failures or data loss.
    • Failover: Ensure the system has failover capabilities to switch to backup systems or servers if necessary.
  7. Portability
    • Cross-Platform Compatibility: Ensure the system is compatible with various devices and operating systems used by customers, couriers, and administrators.
  8. Supportability
    • Technical Support: Provide mechanisms for users to obtain support and resolve issues, including help desks, online resources, and customer service.
    • Error Reporting: Include functionality for users to report issues or bugs and track their resolution.

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